Residence Inn San Antonio SeaWorld/Lackland

My family and I absolutely loved our stay here at the Residence Inn close to Sea World! The manager upgraded our room and gave us a little welcome snack bag when we arrived. The room was spacious and clean. The customer service was superb from the managers, the cleaning service and kitchen assistants during breakfast. We came to celebrate my son’s birthday with a trip to Sea World San Antonio, and our weekend was just about perfect! Thank you!

Our first room... Open the door and the deadbolt stayed out... Door didn't close. Housekeeping had to shake the handle a few times to get it to retract. What a security issue... Glad it was me and my older son... A frazzled family might be open to a push in... Could happen to anyone. We reported it to the desk and were told they were in the process of upgrading and some rooms did that... You shouldn't rent the room ...it's not safe. Besides that the staff was super helpful... We went out and gave them 4 hours to give us another room... Second room was clean(enough) microwave had to be reset as it was beeping... Dishwasher beeping as well ..wanted to finish a empty cycle... This stuff happens but if you have time to prep a room ... Prep the room... As we left we did report a toilet issue... Was remedied by closing the door... But if someone has a bad room maybe go the extra and make sure the second room doesn't have issues as well

Great rooms and service and prices

We were in San Antonio to see our son graduate from USAF basic training. The facility is wonderful. The amenities excellent. We were allowed to use the grill to cook our son a meal which was one of his requests. Delores is such a considerate hostess in the breakfast area. She greeted us each day with a smile and made sure we had water to stay hydrated. The consideration of the staff was excellent. I would highly recommend this hotel to everyone. They insure an early breakfast since going on base is any early event so this was a great help to us and to anyone who is there for this purpose.

Amazing and quit Roxann is so wonderful

I know they don't change the comforter out in between each guest, but ours was so dirty it made feel sick to be near it. Blood, food, poop who knows, but it was disgusting & there is no way they didn't notice that. Only one elevator was going so waits during peak times could be up to 10 minutes & expect to be crammed in there with tons of other people. The hot tub was down & very dirty. One bright spot was the friendly front desk employee

Residence Inn is supposed to be a moderately upscale extended stay brand under the Marriott umbrella. This location is not run like a Marriott at all. It is run like a cheap interstate-side Motel 6 with a nicer sign out front.

We checked in on a Saturday and by Wednesday we still had not received any housekeeping service in either of our two rooms. No cleaning. No trash removal. No fresh towels. Our trash was overflowing to the point that we had to pile it on the floor under the kitchenette sink just to get it out of the way. We had to go to the front desk ourselves to ask for replacement towels and additional toilet paper. That is not extended stay service. That is neglect.

Both rooms were dirty. The top of the refrigerator was covered in a thick layer of dust that clearly had not been touched in a very long time. Several of the towels provided had disgusting stains on them. Not small wear and tear stains but the kind that make you question whether they should have been put back into circulation at all.

The exterior of the property is just as bad. The parking lot was muddy and full of gross puddles. Every grassy area around the hotel was covered in dog feces. It is everywhere. Can someone not be bothered to clean it up or enforce basic pet rules?

It was very cold during our stay and one of the two rooms did not have working heat. To be fair, maintenance did come quickly and fixed the issue, which is the only positive thing I can say about the operation of this place.

Because of the cold, the hotel opened its rooms to some unhoused people. We genuinely support people having a warm place to stay. That said, some of the individuals staying there were very rough and intimidating. Breakfast became uncomfortable and awkward, which is not something you expect at a Residence Inn where families and business travelers are supposed to feel at ease.

Security seems practically nonexistent. Almost every night someone slid restaurant flyers under our door. On New Years Eve someone did this at 10:30 at night. That should not be happening inside a Marriott property.

We expected to pay for parking and the price itself is reasonable compared to other Marriott locations. However, being required to keep an aggressive permission slip prominently displayed on the dashboard makes the whole experience feel like a budget motel worried about towing rather than a professional hotel.

Finally, this may sound picky but loyalty matters at Marriott. My wife travels frequently for business and has Titanium Elite status with Marriott Bonvoy and will likely be Ambassador after this stay. There was zero acknowledgement of her loyalty. No welcome, no thank you, no small gift, no free drink, nothing at all.

Overall this property is deeply disappointing. Residence Inns are supposed to be clean, comfortable, and professionally run. This one feels neglected, poorly managed, and completely disconnected from Marriott brand standards. We will not be returning and would strongly caution other Marriott loyalists to stay elsewhere.

Very pleasant stay! The Christmas decor was beautiful and inviting as well as the holiday scent that permeated the lobby! The staff was very kind from the front desk to the breakfast attendant, housekeeping and maintenance! Special thanks to Jasmine, the breakfast attendant, for servicing with kindness and quickness on a super busy holiday weekend!!! The rooms were nice and comfortable! I’m always grateful when I can find a 2-bedroom suite for my family to spread out. The stove, microwave and refrigerator all worked well!!! There’s a movie theater next door, a mall across the highway and plenty of dining nearby. I’d definitely stay again :-). Perfect for families or travelers visiting Sea World and other local attractions.

Jasmine and Albert at the front desk were amazing and made the check in and out experience amazing we brought our dog and the gave us a room right by the door so we could walk her easily. The hotel was nice and clean but the staff jasmine and Albert made it amazing

This location bills itself as sea world however it is difficult to get there while there is a residence inn right by sea world - it’s old and dirty and needs severe upgrading