Renaissance Dallas Richardson Hotel

Lounge isn't open...not good for bonvoy members

Re: Lounge isn't open...not g ... Renaissance Dallas Richardson Hotel replied on Tuesday, December 21st 2021

Dear Brad Webb, We appreciate you taking the time to write a review. I'm pleased to learn that your stay was enjoyable overall. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Ben Logan General Manager

Always a great experience

Re: Always a great experience ... Renaissance Dallas Richardson Hotel replied on Monday, December 20th 2021

Dear Katherine Jackson, Thank you for your kind review. It was our pleasure hosting you and we hope to see you again soon. Best, Ben Logan General Manager

Nothing that they offered in the paxkqxage was said to be true. The restaurant was closed, the club was closed, they are short staffed so basically everything is closed. Also they charge for the nternet and parking please don't believe the adds if you are shopping through a travel website. Also no room service. Clean hotel with just swimming pool and fitness center no amenities no restaurants no clubs are open no complimentary Wi-Fi no complimentary parking

Re: Nothing that they offered ... Renaissance Dallas Richardson Hotel replied on Monday, December 20th 2021

Dear Kimberly William, We desire to provide every guest with a pleasant stay, so I'm very sorry that we let you down this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience in the future. Thank you for staying with us. Sincerely, Ben Logan General Manager

Great place to stay. The staff was nice; however the restaurant was shut down due to low staff. Highly recommend staying here.

Re: Great place to stay. The ... Renaissance Dallas Richardson Hotel replied on Tuesday, December 14th 2021

Dear Willie Campos (Willie), Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Ben Logan General Manager

Most definitely no longer a 4-star hotel; the Renaissance Richardson is at best operating at a 2.5 to 3-star level (see below). For this class and price, there are much better options nearby.

This once amazing hotel that I used to love staying at was apparently hit hard by COVID. Other hotels in the area have been back to full operation for awhile (well lets be honest... this is Texas, so most hotels just added hand sanitizer dispensers to the entryways and kept up business as usual otherwise), however Renaissance is still severely hobbled and in no way offers a 4-star experience.

The restaurant is still shut down, the amenities have been downgraded, the once fantastic staff is quite accommodating but has clearly been culled and is feeling the stress of too few employees. As a result, the rooms and common areas are showing some severe signs of this lack of adequate attention.

I really liked this hotel in the past and I hope they get some proper resuscitation soon; I still phone to inquire about booking a room whenever I'm in Dallas on business, but until this hotel brings back its full staff and facilities and stops using the "COVID crutch", I'll be staying elsewhere.

Re: Most definitely no longer ... Renaissance Dallas Richardson Hotel replied on Sunday, December 12th 2021

Dear Jason R, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experience. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you've come to expect and deserve. Sincerely, Ben Logan General Manager

I've been to several events at the Renaissance in Richardson. It is a nice hotel but I was very disappointed with the meal served at the last event I attended there. They need to up their game in that department. The meal was not only not warm but the beef was quite tough. Nevertheless, it is a nice hotel and I'm glad we have it in the city.

Re: I've been to several even ... Renaissance Dallas Richardson Hotel replied on Sunday, December 12th 2021

Dear Gary Beach, Thank you for sharing your experience via Google Reviews. I am sorry to see that your visit was only average as our goal is to exceed our guests' expectations. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Ben Logan General Manager

Very nice!! My friend's room was clean and spacious with a bomb view!

Re: Very nice!! My friend's r ... Renaissance Dallas Richardson Hotel replied on Tuesday, December 7th 2021

Dear Krystal S., It's nice to hear from you. We appreciate you choosing us and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Ben Logan General Manager

Perfecto

Re: Perfecto ... Renaissance Dallas Richardson Hotel replied on Monday, December 6th 2021

Dear Juan lopez Lopez, We can't thank you enough for your patronage and for sharing this great review. Hosting you was our pleasure and I am so glad to hear your stay was a great one. Please come and see us again anytime you need an overnight stay in the Richardson area. Sincerely, Ben Logan General Manager

Duy Tran opted not to leave a text review of Renaissance Dallas Richardson Hotel

Shubham Singh opted not to leave a text review of Renaissance Dallas Richardson Hotel