Redding Kia

Good deals and friendly staff

Re: Good deals and friendly s ... Redding Kia replied on Sunday, July 5th 2020

Hello Rex, thank you for your compliments and your good review, we appreciate your business! Is there something else we could have done during your visit to make your experience even better and possibly earn that 5th Star? We want to give every customer our best every time. Enjoy the rest of your weekend and we hope you have a great week Rex!

Was looking to purchase a new car, possibly trade in mine as well. The man I was emailing with had me confused in his wording and proceeded to email me back in Caps lock and talk down to me. Therefore we will not be purchasing from them any longer.

Re: Was looking to purchase a ... Redding Kia replied on Friday, September 17th 2021

Kelsey, Thank you for your review. I apologize that the person you were in contact was disrespectful. That is no way that anyone should be treated. I would like to discuss this further with you at your earliest convenience. Thank you Jacob Cunningham General Manager 530-226-0418 ext 408

Kyle and Cody are the best! Thank you both for all your help with my serento purchase!

Went here with my fiance to get a used car. The salesmen were pushy and got mad when we said we wanted to discuss financing before test driving a vehicle. Basically, there's no way to get a straight forward answer from these people about financing. The salesmen actually told me that the credit score "won't affect the price of the loan by much." Every time I had a question the dude talked over me, and tried to bully my fiance and I into paying an outrageous price on a brand new car we didn't even want. I will never go here again.

Re: Went here with my fiance ... Redding Kia replied on Tuesday, July 13th 2021

Hi Michael, thank you so much for the feedback. We apologize for the less than stellar experience. We pride ourselves on not being pushy so this is concerning. At the very least we will turn this into a coaching experience so others won't feel the same in the future. If you can talk her into giving us another opportunity, please contact Jake Cunningham our General Manager, directly. 530-226-0418. Thanks again for your feedback.

Generally speaking I like the service/sales that I have received there except for this time. Car has been in the shop since 5/28 and i have been waiting for a loaner since then, today being 6/1
update did finally get a loaner later that day although had to cancel a Dr's appt that i really wanted to get done but..is what is.

Re: Generally speaking I like ... Redding Kia replied on Thursday, June 10th 2021

Hi Randy, I wanted to say thank you for submitting your feedback. I do apologize for the inconvenient timing of the holiday weekend when you had the vehicle dropped off with us. I am glad Amber and the rest of our team were able to get you a loaner vehicle and get your car taken care of. Thank you again for your feedback. -Jacob Cunningham General Manager Redding KIA

(this is a review for the website only) My wife and I were both shopping for vehicles online in this specific area and we both came across the problem of no prices posted..? I brought it up to her n she said "was it Redding Kia? " I said yup! I left the site immediately, she said she also did the same thing. For this reason, this will be the last place we go if we even have to. I would bet this happens often, just looking out for the business.

True horror story with Redding Kia. I live in San Francisco. Redding Kia is 4 hours away, but it was the only dealer in NorCal that carried the trim and color we wanted and we decided to go for it. I called them. The dealer invited me to deposit a "couple of grands" over the phone without having seen the car. I obviously declined, but locked down all the financial terms and agreed for a time to test drive the car the day after and close the purchase in person. The next day while I am in my car driving up, the dealer calls me. I confirm I am on my way and they confirm the car is on the lot. We get there, test the car, decide to buy it. At that point the dealer says: "Sorry, I just sold the car to these other people over there while you were testing it".

Re: True horror story with Re ... Redding Kia replied on Thursday, March 25th 2021

Hi Tomaso, it is truly unfortunate the way the events unfolded. We tried to avoid this exact scenario by offering(several times) to secure the Carnival for you with a deposit over the phone but you declined. By not giving us a deposit over the phone you chose to risk the vehicle selling before you arrived from San Francisco. We wish you luck in your search and hope you find what you are looking for.

Richard Simpson opted not to leave a text review of Redding Kia

We took our 2015 Kia Sedona in to be serviced on Christmas Eve. They suggested over $1100 in random maintenance and brake repairs. Tonight we were driving down the road and our serpentine belt snapped and fell off the vehicle. A belt that they did not recommend be replaced and in fact marked as being in good repair during the service they supposedly did four days again. This is the second time they've supposedly done something and didn't. Last time they swore they put air in the tires but a quick check after the service showed they hadn't. They were called on that and apologized but now have done something even worse. What good is the free oil changes if they aren't even doing the stuff they claim to do. We will NEVER be back. This is the second Kia we have purchased from them and I even sent a friend there to buy his last car. You can guarantee I will now tell everyone who is looking for a car not to waste their time with this dealership. What a joke.

Re: We took our 2015 Kia Sedo ... Redding Kia replied on Wednesday, December 30th 2020

Christina - we want guests to be confident in our services as safety is a top priority here. I understand that we left the wrong impression and I'd like to apologize for your frustrating experiences. It is disappointing to see that we've lost your business, however, we will use this feedback as an opportunity to improve. If you would like to speak further, please reach out. Thank you. Jacob Cunningham - General Manager - 530-226-0418 EXT 304.

Shout out to Redding Kia. I was unable to schedule an appointment this week so I did a drop off this morning for service. I also have an appointment next week for an oil change and to get a new key programmed. Here is the shout out. While my car was there they noticed that I had an appointment next week so they did my oil change, tire rotation, programmed my key and fixed my issue. Also my car was done today so I was able pick it up before they closed Now that is customer service!!!!

Re: Shout out to Redding Kia. ... Redding Kia replied on Friday, December 18th 2020

Hi Rochelle - Thank you for taking the time to review us! We are very proud to have earned your business and happy to hear that you had such a successful service experience working with the team. Drive safely, and we hope to work with you again at Redding Kia!