Rebound Behavioral Health

I went here voluntarily on July 21st 2023. Detox was disgusting and miserable but not for the obvious reasons. There were bugs in the cafeteria and rooms. The staff was either really cool or horrible. No in-between. I have severe crohns disease and had I lost 10 pounds while being in there. One patient had pulled down hi pants and went to the bathroom next to the water cooler and all they did was hardly wipe it up. I had to make a big deal about it to get the paper cups changed out. If someone has diarrhea n3xt to the only water we had to drink, I'm going to make a big deal about it. Sorry not sorry. Some staff was making fun of the patients and I finally said something and all they did was switch 1 of the ladies to the other side, where the patients neded more care.. so that made no sense to me. I went to PHP after detox. The classes their were really good and that's the best thing this place has going for them. One day instead of taking classes, we were taken down to our rooms to clean them because the owner was yelling at the nurses to clean to them so that job became ours. We ended up getting a lot more ppl in there so I see now why the owner wanted to make some impression but I didn't pay to come clean your facility! The drama in PHP became too much. They really need to get more staff in there because leaving addicts and mental unstable people to take care of themselves is pretty reckless if you ask me. I got told on August 15th I was doing great and they see a real change in me. By August 18th they kicked me out and 2 of the reasons had nothing to do with me but they would not let me talk and treated me less than human. So after I left I had relapsed and died and was brought back. I highly suggest you guys learn how to deal with mentally unstable addicts who have serious illnesses on top of everything because I was going into a halfway house when I left there and only had 1 week left and you guys made me lose all hope. All over some crap that could have been talked out, had you let me speak. And when I asked to prove your accusations I was told to get over it and I was done. All you guys want is money. Ovviously not the staff as much as the owner but theres a million things id do different if i owned that place. Who knows i might buy this owner out and fix this mess. Im pretty sure owner threatens the staff which is why they overreact but I suggest you clean this place, listen to your patients, hire more staff for php, give your staff a raise so they want to do better and realize this is a life or death matter for most of your patients and stop messing with peoples recovery and mental health. I feel sorry for the staff thats giving their all and still getting crap because that falls on your patients.

I only been there twice and holy hell it was bad I was literally stuck there for almost 2 years for no reason I'm not addicted to anything but I was sucidel at the time and my grandmother and Lancaster musc and ddsn put me there and yeah I hated it I would not recommend going there because there is bugs everywhere ???????????? and the staff is like um no like pretty much the ppl I talk to when I was there like 80 precent of the patients agreed that place isn't good for anyone but on the other side of things there are pros to the place where bedtime is 10pm and night and etc but other than that it feels like a prison i think

I spent 7 days at Rebound BHH in Lancester, SC
I must say the staff is absolutely great and helpful.
Out of all members of staff I must say that two employees made my recovery much easier and changed my life.
STEPHANIE MESSY made absolutely the most greatest impact in my recovery. She is compassion and caring person. SHE is definitely the role model employee for others employees

Alison's group sessions made recovery much easier.
Thank you Alison and STEPHANIE.

i was inpatient here from August 30th 2022 to September 7th 2022. i was brought here after a suicide attempt, this was not my first time being inpatient in a facility but i have to say this is the worst place ive ever been. the staff was neglectful at best. another patient was having a medical emergency and suddenly lost the ability to walk properly, she was an older lady who had previously fallen and broken both her wrists, she used a broken walker they gave her until she suddenly couldn’t stand on her own anymore. the staff refused to seek medical help for her and refused to offer a wheelchair for hours. me and another patient had to help her move around, which the staff told us we were not allowed to do. but they weren’t helping her at all, so i’m wondering what they were expecting. after finally giving her a wheelchair, they refused to help her move around in it. like i previously mentioned, she had both her wrists broken and they were in casts. i’m not sure how they expected her to roll herself. me and another patient were told to quit helping her. me and said patient ended up filing a report against the nurses who were obviously neglecting a woman who was having a medical emergency. when we had the meeting over our report, the woman who set the meeting allowed the nurses to yell at us and be very disrespectful. they ended up moving the other patient and he got early discharged because of the situation. this is sadly not the only negative experience i had while there.
one night, around 3am we all were woken up to by a confrontation going on. a patient was having an asthma attack and was requesting her inhaler,. the staff refused to give it to her until the morning when medication was distributed. they said it was because the pharmacy or whatever was closed until then. i’m not sure why a lifesaving medical device would be withheld from someone, asthma attacks can kill people.
during my time there, another patient was bullying the others, myself included. she was my roommate. she made rude comments to me about how i had suffered through losing multiple pregnancies. i requested to staff that i switch rooms, which they said they could accommodate, they did not. they instead told her everything i had told them and left us in the room together. this led to an almost physical altercation between me and said patient. she had already been in physical altercations with other patients before this incident.
i had to meet with a dietitian while there because i have severe food sensitivities and can’t eat a lot of common things. i don’t expect that to be accommodated honestly, i have very low expectations for that wherever i go. it just would’ve been appreciated had they not pretended to be aware of said food issues and then made me out to be difficult and a problem for not being able to eat certain meals.
i also recall their being several incidents in which staff were stealing patients cigarettes to give to others. one patient had an entire carton withheld from him and given out other patients. also some nurses gave others cigarettes to patients who did not have any, and then started withholding cigarettes from patients they previously gave them to. this obviously caused agitation to patients who were getting special treatment and suddenly it was taken away. i would recommend not doing that.
i was clearly labeled as a problem by staff, and i assume that’s why i was discharged 2 days earlier than what was agreed upon. i never had an issue with any other patients other than the one who had repeatedly been called out for bullying other patients. i just think the staff is power trippy, they see us as lesser beings. it’s very clear and evident in the way they treat us.

Other than it being frigid , however it was 20 degrees outside, I appreciate the bed checks because I was struggling and didn’t mind the frequent Doctors, nurses , and staff keeping an eye on me .
All the meals were perfectly balanced and delicious. There was always enough for seconds and tasty snacks were always available throughout the day . Such as granola bars , chocolate chip cookies .
All of my meds were on time and readily available . I have Multiple Sclerosis and don’t walk very well . They provided a walker and/or wheelchair whichever I felt more comfortable in and the staff had no problem rolling me around the campus . I have to include how helpful other residents were . The staff made it a point to bring me my meals and fill my glass of tea .
Did I mention how cold it was but I was supplied as many blankets as I needed.
A couple more smoke breaks would’ve been nice .
Very important to mention is that I went there with no cigarettes but yet they supplied me with them .
I’m 280 lbs with a big appetite and there was always seconds if wanted . It’s not a jail and I wasn’t locked into my room . I was there for a quick four nights and with all of my medical needs and questions, the doctors and nurses never seemed bothered by my requests and did a great job satisfying them .
They need to pump up the basketball ???? and replace the small football ???? , they’re all on the roof , including a volleyball.
The living room has large leather chairs that are very comfy with a 70 inch TV with a big selection of DVDs
They also provided me with a ride home , literally door to door service. I can’t think of anything to complain about , after all I was there because of my actions . They were there to help me and they certainly did just that.
I wore out the two decks of cards so I’m sure new decks would be appreciated. I was playing Blackjack throughout the day and I should mail some new decks of cards
One major negative is how tiny and unsupportive the pillows are . Sleeping is difficult between the exterior noise and the door opening every 15 minutes , but I understand how necessary it is to check on someone with an opiate withdrawal or alcohol .
I thank you for the care and only have high praise for your physcility.
Thank you and sincerely ,
As for the negative comments , they’re way off , I was delivered my meds personally with a gentle wake up in case I was sleeping.
The negative people aren’t there for help .And I didn’t mind watching TV throughout the day . It’s better than staying in the room

Daniel ????

Denied me insulin for the first 8 hrs of being there. I’m a type 1 and was denied long acting and short term insulin. If you love someone that is omitted here, you need to do everything you can to get them out. They have no care for any patients at all. Never met with a therapist either.

Would give zero if I could. Look it up. It's not just me. 2.5 stars for 150 reviews .... with so many similar stories to mine. The building was cold enough to cure meat. All people did was attend a session or two and then spent the rest of the day watching TV. How is that therapy? You can't sleep because they do 10 minute checks throughout the night with a lighted tablet that pinged a wrist bracelet. The food highly, highly salted and was the absolute worst I've ever had. I'm sure everything was poured from giant cans. By the end of the stay, my feet were swollen like I've never seen before. My GI tract is still recovering. The staff was always screaming or yelling about something so the noise level was incredibly high but they did give me earplugs which helped. It's just a money-making machine. I totally agree that if I wasn't depressed and traumatized before, I was by the time I left.

Update: 01/04/24 ... Still the most single horrible experience of my life, Trapped, isolated from the world, inhumane sleeping conditions, barely edible food, hostile staff. It made me WANT to drink ... just to escape that hell-hole. I did learn something though. PTSD is real and it's real scary.

Every single day of my week in here was hell. Most of the people the patients see on a daily basis care more about control than actually helping. There were 1-2 groups in a day with the weekend having nothing therapeutic and instead an excuse for the men working to pay attention to football and get aggressive to patients that interrupted them. As for those groups they were overly simplistic to the point of almost being unhelpful.
This place actually made me worse and I have ptsd flashbacks to the trauma from here. But the real kicker of how this place is hell is a flyer from this summer telling staff for each incident report( ie negative report) they file their name will be entered into a drawing. A place that not just overlooks negative things done by staff but at one point this year actually encouraged it by way of a drawing! So to any staff that reads these reviews: You are either complicit in harm or active participant but either way you are evil.

It was tough, but well worth it. Give it a chance and you might feel better afterwards

This was my first and ONLY time I will ever be placed in a facility. This was the most traumatizing experience I’ve ever had. I was not told where I was going but when we arrived I was told I was leaving the same day… that was a lie. Most every one of the staff and doctors don’t really care about your mental health or wellbeing. The only staff that really motivated me was Allison (the woman who handles the exercise group therapy), Sherri and Alex G. The nurses always seemed like we were an inconvenience to them when we would ask for anything. I was hoping for individual counseling but that was a no. This place definitely motivated me to never go back, so I’ll give them that. Moral of the story, take care of yourself mentally and physically so you never end up in this place. :)