Rebound Behavioral Health

The only good thing I experienced here was the meals and 2 people who would talk to me sometimes. Had a problem with a nurse getting angry at me for no reason because her tire was flat and she was mad. I was left drugged up in severe pain and swollen legs/feet told I must stay with the group instead of bed with legs up to reduce pain if I wanted to be discharged at the end of week.. Told that DID doesn't exist and misdiagnosed with a very bad medicine for it. Never had a counseling and never talked about my issues that landed me there in the first place (suicidal) I was sent here 3 hours away from home no clothes but what was already worn to the hospital ER 3 days prior the paper clothes don't fit and they had no larger sizes for me so I had no choice but wear my dirty clothes for a week. Then billed $25 for something but didn't list for what when it was not supposed to be any bill (Medicaid)

Why haven't you refunded my money yet,?

I was in the alpha ward. I was released to PHP for out patient services. I was there one day and went back to alpha instead of the 28 days at PHP. I paid $280 in advance for the 28 day outpatient services. I was never refunded my money. When I asked for a refund I was told it will take a month. I want my refund. I have my receipt and I'm will call my bank and report it as fraud. I will not give up and I will be a thorn in your side until I receive my refund. I will call every organization around including the better business bureau. You will be reported. I have my receipt.. I will not stop pressing this issue and will contact the press if I have to. Refund it back to my card... NOW!!!!

Terrible !!! zero stars

My wife had a mental breakdown and was told to take her to the ER to refer her over. I did that and they sent the referral. When I called all they cared about was money, no concern for her well being. I explained that she spent the night in the woods because she could cope with things. There response was sorry but we need the money first. I wish zero stars was an option

If I could give a place zero stars I would. Please read as a parent who begs you to refuse to send your loved one here!!!

I read reviews but like many who will read this post, felt my hands were tied as our mental health system is broken and there aren’t enough facilities to be able to house patients so you are sent wherever has an open bed and wants to “grab” your insurance. This place never answered the phone in the 9 day nightmare that I lived through trying to communicate with them. They refused to give information though a nurse called to ask me background history and information and in my opinion had nothing to do with HIPPA and more to do with making sure well versed people do not know what is going on inside the facility as I have been through the same thing at other places and know there is room for grey when dealing with mental health incapacity. They at times told me no such patient even existed and did not know the correct name. I could hear staff loudly in the background screaming at someone and at other times I would call for days and only a fax machine would answer. I called the victim advocate who was the most unprofessional and uncaring person I spoke to at this facility so if that is the advocate then who needs an enemy.
They were rude, uncaring and when my loved one was released I was given zero information until they showed up on my doorstep. They shoved a lot of medication as the only form of treatment and everything I worried about as a parent was confirmed by my child once returning home.
This place needs to be shut down or completely overhauled. I understand when it comes to mental health or health well being many will not be happy in the care provided, however this isn’t a “Karen” post but rather one that is telling anyone who reads this to refuse to send your loved one here even if that means they have to wait to for a bed elsewhere, you will thank me for it!! I thought long and hard before wanting to make my story public but thought if I could save one person from this place then it is worth it.

Metal shavings coming on in one ice machine.
Mold in the other. The dishwasher is a potential hazard to the kitchen staff and they won’t replace any of it. The staff members come in intoxicated and the BHAs don’t pay attention to any of the patients. They are rude to them. They have more smoke breaks than groups to actually help with their mental. The patients are fed like birds. I would love to know where all the money goes that Acadia has made the past 5 years alone. It’s clearly not to its establishments.

Yes I understand nothing is perfect. If you tell me my child is going to be released in 1 hour. I immediately start to go. I am there close to 1 hour the staff then informs us it will be 3 more hours with no explanation. Sometimes people are just not nice. To far to go home so you just sit and wait

My mom checked into Rebound and then experienced some minor health issues. So they transferred her to the MUSC-Lancaster hospital and promptly abandoned her there with none of her possessions, hours away from home. Rebound never communicated the abandonment to anyone, until my Mom was ready for discharge back to Rebound. We had to scramble to drive across the state to pick her up and reclaim her possessions. Not only that, but Rebound also didn't return all of her possessions and refused to mail them. They are essentially stealing from her. If this is how Rebound treats patients, I have no idea why anyone would go there to treat their addiction, unless forced to by a court. That wasn't the case here.

I was recently at Rebound Hospital. The staff was friendly, very loving and very helpful. My favorite staff members are my friend Eric and Mr. Henry and Mrs Neehi . I was there for seven days. The food was OK. They do keep the room really cold as stated in other reviews but yet I really felt a connection with the staff. They were really caring and helped me with my mental issues, I recommend this hospital because it is a great hospital .The only hospital in the state that allows smoking. Only complaint was I wish we had more smoke breaks.

Amanda William opted not to leave a text review of Rebound Behavioral Health