Reborn Renovations

We contracted Reborn Renovations to do a kitchen renovation, including a layout re-design, replacing existing cabinets, countertops, lighting, new appliances with built-ins, and building a dry bar into our living room.
The project manager, Steve Carveth, was amazing - he was professional, responsive, and just an absolute joy to work with. The trades people for various aspects of the job (electrician, plumber, etc.) were all equally as professional and responsive to any issues with the Reno. The design, although seemingly efficient, could have been addressed with more care and attention by the designer, as we found we were doing damage control to errors in the initial design of our Reno. Also troubling was the way we were treated by the superintendent of the project, who was less-than-professional when dealing with certain issues. I offered to pay for something on credit card to speed payment (as we were awaiting the bank to release funds), and I was told “why should we pay the credit card fees so that you can get loyalty points? Why don’t you take a cash advance from your credit card and pay us”… Because YOU are the business that ACCEPTS CREDIT CARDS…and that’s the cost of doing business when you accept credit cards! I have never been spoken to like that by someone as a customer who’s spending thousands of dollars in their business.
Thankfully, employees like Steve and the other customer-facing representatives made the experience worthwhile.

Re: We contracted Reborn Reno ... Reborn Renovations replied on Monday, February 14th 2022

Thanks for your review and sharing a picture for everyone to see how beautiful your renovation turned out. You guys were amazing clients to work with and the team will be thrilled to hear your feedback! We recently started accepting credit card payments for rare occasions, but we are charged a credit card processing fee of 2.9% for this service. Given the cost of renovations and our thin margins, we cannot include this as a cost of doing business. We try to provide the best price possible to our customers and we cannot assume everyone wants to use credit cards for payments, so we have chosen not to build that extra 2.9% into our costs upfront. We apologize this wasn’t communicated to you in a more professional manner.

I'm very happy to recommend using Reborn Renovations for any interior renovations that you might be considering. Their professional team of experienced tradespeople did a fantastic job during the design, demolition, renovation and finishing processes. They were very attentive to our needs and provided fantastic customer service every step of the way. We will definitely utilize them for future renovations in and around the house!

Re: I'm very happy to recomme ... Reborn Renovations replied on Saturday, February 5th 2022

Hi Chad, thank you for taking the time to leave this review for us and thank you for the kind words! We had a great time working on your home, and we're extremely pleased with the way your renovation turned out, especially the fireplace. We hope that you enjoy your new renovation for years to come. Thanks for choosing Reborn!

We had a major exterior renovation done by Reborn Renovations last fall. Though it took longer than expected, the work was completed on budget and was excellent quality. We would definitely use them again!

Re: We had a major exterior r ... Reborn Renovations replied on Tuesday, January 18th 2022

Jen, thank you for the awesome review! We're happy to hear you like your new exterior renovation and the quality of workmanship our team provided. If you ever plan any additional renovations in the future, we hope you choose Reborn!

Reborn did an open concept addition to my kitchen and dining room. From the projects beginning to end they were absolutely amazing to work with to make every inch of my new space functional and gorgeous.
Vito who project managed was great to work with. Recommend them to anyone renovating.

Re: Reborn did an open concep ... Reborn Renovations replied on Tuesday, January 18th 2022

Thank you Magda for the review! We had a great time working on your kitchen renovation and addition. We think the new open concept looks great and we're thrilled you love it! Thanks for recommending Reborn!

Murray, our project manager did a really amazing job renovating our bathrooms. There were many challenges with getting trades and supplies due to COVID but Murray pushed through and gave us beautiful bathrooms in the end. His attention to detail and quality of work was outstanding.

Re: Murray, our project manag ... Reborn Renovations replied on Thursday, December 9th 2021

Matthew, thank you for leaving such a wonderful review! Murray was thrilled when he had the chance to read it. We're so pleased to hear that you're happy with the new bathrooms, and that Murray was able to problem solve around the supply issues of the last year. Despite the challenges, we had a great time working on your renovation, and hope you keep us in mind for any future projects!

We were grateful for Chris McAvoy to show up at our home to give a quote. He was punctual professional and helpful. Chris walked us through the process and was very transparent. We were grateful for his friendly and knowledgeable approach that gave us comfort to proceed with next steps in our kitchen renovation. I would highly recommend Chris and Reborn Renovations.

Re: We were grateful for Chri ... Reborn Renovations replied on Thursday, December 9th 2021

Hi George! Thanks for leaving this awesome review for Chris! Our sales team and estimators are committed to being the most knowledgeable and professional team in Calgary, so Chris was delighted when he read your review. Thank you for taking the time to write this, it really means a lot to our business, and I sincerely apologize for not being able to reply to this sooner!

We have used Reborn Renovations twice in the past 2 years, once to update a primary bedroom en suite and most recently, a full kitchen and main floor renovation. They are professional, responsive, and use experienced and knowledgeable contractors and resources to complete the work. I would recommend this Reborn Renovations to anyone looking for a dependable and reliable renovation company.

Re: We have used Reborn Renov ... Reborn Renovations replied on Thursday, December 9th 2021

Elaine, we are truly grateful to you for trusting your home to Reborn, not once, but twice in the past. We've had a great time working on your projects and love the way things turned out. Thank you so much for taking the time to leave this awesome review, and our apologies for such a delayed reply to it. It really means a lot to us!

We had reborn to renovate our entire main floor. We replaced the entire kitchen, floor, doors and other things.
The whole process was very pleasant and professional. The best part of the whole process was dealing with the project manager Jason who went above and beyond to help us during the renovation journey during the pandemic. We will definitely work again with Reborn sometime soon to get our second floor renovated. ??????????

Re: We had reborn to renovate ... Reborn Renovations replied on Thursday, December 9th 2021

Thank you Alex for such kind words. We had a great time working on your renovation and are thrilled to hear you had a great experience working with Jason. We hope you keep Reborn in mind for any of your future renovation projects. We'd love to work with you again!

We Recently had our Kitchen completely gutted and redone, and the process was painless. It all started with how Danielle and her team at the design center listened to what we wanted and worked with us on what she saw as options with our tastes that were within our Budget. Once the renovation started our PM Jason was amazing. He was always checking in and ensuring that we were happy with every little thing from how the floor protection was to how the dust levels in the rest of the house were. Jason was never too busy to answer any question we may have, and if he did not have an answer, he worked tirelessly to track down the trades that would have that answer. All the trades that were brought in we so great to work with especially the Trevor (electrical), Karl and Stacey (Cabinets) and George (flooring). Those 3 specific trades attention to detail and their dedication to their craft were unbelievable. We trolley believe that because of their hard work the project looks stunning and amazing.

One of the most enjoyable pieces was how Reborn operates and how they communicated to through out the entire design and construction issues. Along the way they really went out of there way to ensure that we were happy with what we were getting but also ensuring we understood the cost implications and talking with us about what options we do have. We can not say enough positive things about the entire process and just how smooth and seamless it went!

Re: We Recently had our Kitch ... Reborn Renovations replied on Monday, July 5th 2021

Stephen, thanks so much for the amazing review! We've done everything in our power over the past decade to create the best customer experience that we can possibly deliver. We will pass along your compliments to everyone noted above. Thanks again for your review and for your business.

I would highly recommend Reborn Renovations for any home renovation project! We live in a 1970's split level home and we pretty much gutted the entire top floor. All Reborn team members were great including sales, design, project management and after service warranty. The Reborn team was knowledgeable, responsive and professional and the trades people were all very skilled. We couldn't be happier with the end result and will be calling them back one day to do our basement.

Re: I would highly recommend ... Reborn Renovations replied on Thursday, December 9th 2021

Thank you for the amazing review Dan! Apologies for such a delayed reply. We're happy to hear that you love the finished results as much as we loved working on the project, and we'd definitely love to come back and work on your basement development in the future!