Ralston Creek Neighborhood Assisted Living & Memory Care

Ralston Creek is a wonderful Assisted living/secured memory care nestled in the beautiful city of Arvada. The admission/marketing team is knowledgeable and easy to work with.

The care givers in the memory care unit are very kind and patient but very over worked. The memory care unit is constantly understaffed, which makes it extremely difficult to provide the needed stimulation attention to all of the residents.

The management is uncaring, unsupportive and clearly more worried about anything other than the residents and family members. If you move out or have a relative pass away, be prepared for zero support from the management staff and borderline hostility.

My experience with clearing out my mother's apartment after her death was no good and the process felt more like an eviction.

Re: The care givers in the me ... Ralston Creek Neighborhood Assisted Living & Memory Care replied on Thursday, January 14th 2021

Ms. Harrison, I understand how difficult it must be to lose a loved one, especially during the holidays. I do thank you for your kind words regarding our Memory Care staff. I believe they continue to provide the finest care even with the restrictions placed on them and our community by the DOH due to Covid-19. This includes staff shortages at Ralston Creek and all other health care providers in the greater Denver area that have been impacted by Covid-19. The experience you state regarding the "border line hostility" does concern me and I would like to discuss this with you. Please give me a call. Mary Besson Executive Director (303)284-7813

Neglect is basically the way I would describe this place. My poor Mama was not cared for and now she is gone.

Re: Neglect is basically the ... Ralston Creek Neighborhood Assisted Living & Memory Care replied on Saturday, January 16th 2021

As suggested in reply to your previous post, please contact me for further discussion. Mary Besson

My Mother was one of the initial residents of Ralston Creek memory care having moved from another memory care facility after bad experiences. When we initially met with the person (I am sorry, I do not remember his name), he was very friendly, offering us everything we were hoping, so we were skeptical after our previous experience. Mom had Alzheimer's. I do not know the exact year Mom moved in, but everything was good for the most part. There was a major hiccup during her early stay, but after that, everything, everyone, all improved so much. Especially important for our Mom, was the person who would come in weekly for music and activities. Mom always loved participating in the music, for sure, being encouraged to play the piano and to sing. She walked the halls constantly, often singing, and many times the caregivers would join her in singing. I am sure she will always be remembered there for her walking and her singing. My sister and brother had the opportunity to meet and interact with the caregivers much more than I as I live 1000's of miles away, but they would tell me how much they loved and cared for Mom, and when I would meet them, I could see it for myself. I would highly, highly recommend Ralston Creek for any family looking for a safe, caring & loving environment for the parent needing memory care.

Ralston Creek Neighborhood is a beautiful community will family will get the best care in the area. Over the years, I have collaborated with Diana Cordova who is their Marketing Director. If you are looking to move your loved one into a community, contact Diana. Her compassion and experience working with Seniors is by far the best.

Karen Christensen opted not to leave a text review of Ralston Creek Neighborhood Assisted Living & Memory Care

Cannot say enough good things about this place!!

My Mom passed away this week after living 8 months at Ralston Creek in the Memory Care Unit. I thank each and every staff member there for the amazing kindness, support, care and love you gave my Mom over those months.
I had a horrible experience with care givers prior to placing her with Ralston Creek so I was more than aware of how exceptional the staff were in caring for my Mom.
The staff met adversity such as a short period when there was a power outage with creativity and each staff member stepped up to make sure the residents were comfortable and felt secure.
Now, the staff has to protect residents from COVID 19. I was grateful that I had come to know those caring for my Mom before the lock down. It gave me peace to know she was in good hands when family were not able to be there in person.
Each staff member from the front desk, custodial, to the care team were exceptionally kind and caring to all of the residents and families. Thank you also to Encompass Hospice for all of the support and care.
Sincerely,
Michele Smith and Family

Nearly 5k a month for bordering on neglectful care. If a resident has to wait 45 minutes to be assisted to the bathroom, it's unacceptable.

Amazing place to work and the residents are great and appreciative.