R. Gems, Inc.

Run away from this place If I could give this place a 0 star then I would. This shop is no different then visiting a car dealership! Upon either calling or visiting this place for the first time, they are extremely sweet and friendly even promising to make accommodations if you need the work to be finished by a specific date/time. Once you leave your jewelry pieces in their care, only God knows what they do with them after. I brought 2 sets of brand new precious gemstones to be drilled and polished so that they can be made into bracelets/necklace’s. I was quoted that the job will be finished in 2 weeks which was fine.

That was a complete lie!! Not only did it take 4 weeks for them to finish the job, about half of my order was returned to me heavily damaged!! Even the technician who was helping me checkout also acknowledged that my pieces were damaged while drilling so he went to ask the manager name Michael if he can make any accommodations but the manager became extremely hostile