PUPS Pet Club

Their grooming services are top notch! Stephanie is fabulous. She is so kind and patient with my somewhat anxious dogs. Plus they always look SO good after. I have never had a groomer cut my dogs hair so perfectly. Would absolutely recommend to anyone looking for really great service and a very kind and considerate staff!

Re: Their grooming services a ... PUPS Pet Club replied on Friday, December 10th 2021

Emily, we really appreciate your kind words and your continued membership with Pups Pet Club! I will be sure to pass this along to Stephanie so she can be recognized for her exceptional work!

Pups club is the only groomer our Rosie (a very tiny and scared yorkie) is comfortable at, and it's always the highest quality cuts! Were so grateful they take such good care of our girl!!

Re: Pups club is the only gro ... PUPS Pet Club replied on Thursday, December 9th 2021

Thank you so much for the praise, we are so happy to hear that Rosie is comfortable with us and always leaves with a great cut!

By far the worst experience my puppy has had since coming to the big city. Took him in for a pup cut and they stressed him out so badly that he had an accident on himself 2 hours into a 1.5 hour grooming appointment. I specifically asked how they were drying him (that's when he had the accident) and did not receive a direct answer from a single employee - I spoke to three different ones. I heard from a friend that they crate the dog and put a massive blower on them...I'd be scared too! 3 hours and 10 minutes in, I decided to just go pick him up. Picked him up still wet, shaking like crazy, and was nervous the rest of the day - I grew up with nervous/anxious dogs, this guy isn't afraid of much at all (trains, hair driers at home, sirens - NOTHING). I finally sit down and get a good look at him, they didn't even trim his face...he still cant see out of his eyes and I have comparison pics from the day before and the day of! Thought the pup cut was supposed to be face, feet, and fanny. None of these things were done; just a bath and a second bath because he was scared and had an accident. EXTREMELY DISSATISFIED with not only the service but also the lack of direct answers to specific questions of HOW the grooming process is being carried out! So disappointed!

Re: By far the worst experien ... PUPS Pet Club replied on Wednesday, September 29th 2021

Hi Samantha. I am so very sorry to hear about your experience with us. We clearly failed to deliver the high standards we aim to deliver to our members. Please contact me at your convenience so we can further discuss. Mike Mittermann Director of Operations and Sales [email protected] 312-971-7080 X1302

Nicholas Nardacci opted not to leave a text review of PUPS Pet Club

Searching for a trainer for a severely reactive dog is daunting and I am grateful that we found Samantha Lacy. Sam has worked with us in our home and helped us to develop skills to help us deal with his severe anxiety in our building where he encountered dogs and to lay a foundation for us to address his dog issues. An extreme professional with care, compassion and the ability to dig into even the most extreme behavior challenges, Sam is a very talented trainer and my little guy absolutely loves her and looks forward to his weekly sessions.

Re: Searching for a trainer f ... PUPS Pet Club replied on Thursday, September 16th 2021

Thanks for the 5-star review and kind words, Kirstie! We love hearing about our members' positive experiences with us and their trust in our staff. And I couldn't agree more - Sam is true gem that we are thrilled to have as part of our talented training team! :)

Convenient location and good service, but it's tiny and crowded.

Re: Convenient location and g ... PUPS Pet Club replied on Monday, September 13th 2021

Thanks Lawrence! We're very happy to hear that you appreciate our good customer service! The joys of big city doggy daycare can make for less room for sure! Fortunately, we do have capacity limits in place to ensure the safest play possible for our pups!

Collin Hulon opted not to leave a text review of PUPS Pet Club

Had to cancel an appt for my dogs grooming (we booked a month in advance) for a medical reason for the groomer. That was totally fine and understandable. But the delivery of the staff and how they handled was not kind at all. They gave me attitude for me trying to get something on the books and said that I can be put in a waitlist of 30 people. I really wanted to like it there.

Re: Had to cancel an appt for ... PUPS Pet Club replied on Monday, September 13th 2021

Hi Pam, so sorry to hear your appointment wasn't rescheduled in a timely manner. The grooming demands in Chicago can definitely be frustrating when trying to accommodate so many needs. Please feel free to call Mike, our new Director of Operations and Sales at ?312-971-7080 X1302 if there is anything we can do to help make things easier for you.

Don't got here. my dog got cut up so bad we had to go to the vet for a bad skin infection.

DO NOT GO HERE if you care about your dog.

Re: Don't got here. my dog go ... PUPS Pet Club replied on Monday, September 13th 2021

Hi Hanh, I'm so sorry to see this review and the experience you had with us at PUPS. Please feel free to reach out to Mike, our new Director of Operations and Sales at ?312-971-7080 X1302 if there is anything we can do to remedy the situation at this point.

Inconsistent treatment. I've noticed that in order to receive consistent fair treatment. One must look a certain way. I wish I got the guys name who "helped" me. He was a taller bald guy. Completely rude for no reason. I asked if my dog could be groomed, he wouldn't let me finish stating what services I needed. He cut me off completely, and was detached from the interaction as a whole. Seconds later another person walks in and receives a warm hospitable greeting and interaction. The staff can use a diversity training for sure! Such a disappointment, I later saw the same gentleman walking dogs up and down the sidewalk, the dogs was I engaged, and the guy was literally pulling them up and down the street. Honestly glad I didn't leave my pooch here!

Re: Inconsistent treatment. I ... PUPS Pet Club replied on Monday, September 13th 2021

I'm so sorry to see this review and read about your experience with us at PUPS. Please feel free to reach out to Mike, our new Director of Operations and Sales at ?312-971-7080 X1302 if there is anything we can do to remedy the situation at this point.