PUPS Pet Club

I was nervous at first to take my dog to daycare but the people at Pup's have made it the best experience! They love my dog Charlie like their own and he's always so excited to see them when I take him. I love that they offer a variety of services - everything he needs is in one place that he's comfortable at and that I trust. I can't recommend Pups Wicker Park enough!

Re: I was nervous at first to ... PUPS Pet Club replied on Thursday, December 9th 2021

Madison, thank you for putting your trust of Charlie in us, we are so happy to have you both as members!

We use the Pups Pet Club in Wicker Park for dog walking. We can't say enough amazing things about our walker, Jenni P. She's awesome with our German shepherd, and she cares immensely about the dogs she walks. Highly recommend her services in the wicker park area.

Re: We use the Pups Pet Club ... PUPS Pet Club replied on Thursday, December 9th 2021

Dina, thank you so so much for the praise! Jenni is an absolute treasure and we are so fortunate to have her on the team!

I got my dog Basil groomed by Amanda and she is awesome! She did a fantastic job and my dog looked so cute afterward. The staff at the front was so sweet and accommodating. They definitely went above and beyond to make me feel welcome. I'll be back for sure!

Re: I got my dog Basil groome ... PUPS Pet Club replied on Monday, November 22nd 2021

Thank you, Keri! We are so happy to exceed your expectations and are thrilled that you are happy with the amazing talents of Amanda!

PUPS Pet Club Wicker Park wins the award over and over again for professionalism, reliability, responsiveness and all around exceptional service. While there might be countless doggy facilities and I don't have another one to necessarily compare it to; I will say that we've found pure joy at PUPS Wicker Park. We've been customers at PUPS for over one year, and every visit has been consistently exceptional. From the moment I drop off Luna until the time I pick her up, I have great ease of mind that my girl is being taken care of. I even stopped paying for the camera access because I immensely trust the staff. Luna loooovvvees going to "school" at PUPS Wicker Park, and I have no doubt that it's because of the amazing staff.

You've got Daniel who treats Luna like his own. He loves Luna and she loves him just as much. Daniel's nurturing side sometimes makes me want to be a dog. Hahahaha! He's a "calm in the storm"-- his spirit resonates kindness and love, which is what every doggy Mom could ever dream of. He's respectful and courteous to clients and to all of the dogs. Everyone needs a Daniel!

...and then you've got Patty. The superstar-manager-extraordinaire who knows how to multi-task like no other while giving all of the doggies love as they enter the facility. I'm not sure how she does it, but she's a master at making each customer feel heard and feel special-- even the ones like me, who are always flying by the edge of her seat. I can call or email Patty at anytime, and she responds promptly. All I have to do is tell Luna "Let's go see Auntie Patty!" and she is excited from the time she gets in the car until the time she arrives. Luna is crazy about "Auntie Patty." Patty is about the business and has a keen sense of the clients needs as well as the doggies. Luna is fairly reserved with the majority of people, but not with the staff at PUPS Wicker Park. She bolts through the door just like it's her second home-- well come to think about it, it is! This lets me know that she is happy and feels safe at PUPS Wicker Park.

Gabby, Migdalia, Jenni, Heather and Sebastian are all wonderful! Heather and Sebastian make the tedious task of grooming easy on us pup parents and the fur babies.

We hit the doggy daycare jackpot when we were recommended PUPS Wicker Park! Oh yea!... and the facility is sanitary and clean, which is HUGE plus for me. No one wants their dog sitting in a stinky facility for hours at a time.

Re: PUPS Pet Club Wicker Park ... PUPS Pet Club replied on Monday, November 22nd 2021

Wow! Thank you, Carla. We love hearing the specific employee shout outs and you covered so many of them - very much appreciated! We are thrilled you are so happy with Pups Wicker Park; it truly is a special place. And we couldn't agree more, everyone needs a Daniel (our evening Member Service Representative)!

I have use Pups-Wicker Park for dog walking services since I got my dog Eddie 4 months ago. Jenni was my initial walker, and instantly put me at ease with her knowledge, professionalism, and personality (plus Eddie loved her). And everyone since then has been great as well. Which is why I have started training through Pups, used their grooming services, and will be utilizing their dog sitting services for the upcoming holiday. I would recommend Pups-Wicker Park to anyone…especially if you are looking for a one stop shop!

Re: I have use Pups-Wicker Pa ... PUPS Pet Club replied on Monday, November 22nd 2021

Thank you Jourdan, the positive review is very much appreciated. And no doubt about it, Jenni is a rockstar!

Our pup Millie loves Pups! Anytime we walk down Division she tries to drag me into the parking lot if we aren't headed there. We use grooming services, daycare, and dog walking. We LOVE that the staff knows and loves Millie. The email updates they send from daycare and after walks are fun to receive and just remind you that your dog is in good hands. Jenni (dog walker) is the best and truly treats Millie like her own pup. And shout out to Patty, the manager, who has helped me numerous times with bookings/questions and is super responsive!

Re: Our pup Millie loves Pups ... PUPS Pet Club replied on Monday, November 22nd 2021

Thank you Jeannie! Millie is a sweetheart. We love hearing the "how excited my dog gets on the way to daycare" stories! The great review is very much appreciated and we absolutely love that you too realize what an asset Patty is to our organization.

Our dog walker, Jenni has been absolutely wonderful for our puppy since we brought him home. We work out of the house and can always trust he will have a safe, fun, and overall amazing time with her! He is always so excited when she walks through the door! Even with all of the dogs she walks she always finds a way to make Ozzy feel special. We can't recommend Pups Pet Club or Jenni enough!

Re: Our dog walker, Jenni has ... PUPS Pet Club replied on Monday, November 22nd 2021

That is very kind of you, Elise, and very much appreciated! Jenni certainly is something special, I'm glad you recognize that as well!

PUPS is absolutely fantastic! Our dog goes twice a week and so exhausted from playing all day. The facilities are clean and the staff is very attentive to canine messes. The staff is great with communicating with dog parents and I receive a report card for each day my pup is in their care. Prices are reasonable and definitely worth it!

Re: PUPS is absolutely fantas ... PUPS Pet Club replied on Monday, November 22nd 2021

Thanks so much for the positive review, Angela!

I take my two pups, Yogi and Milo, here for daycare and they love it! Genesis is amazing, she treats the dogs so well and my dogs love playing with her! I like getting sent the pics of them everyday and the grooming is great ?

Re: I take my two pups, Yogi ... PUPS Pet Club replied on Monday, November 22nd 2021

Thanks, Tara! The positive reviews are always appreciated and we love the specific employee shout outs. Way to go, Genesis!

Our dog Appa LOOOOVES Pups! All the staff are so friendly and truly caring for all the dogs. Appa not only loves going to daycare, but he's obsessed with all the staff as well - it's always a treat for him! We live walking distance from the club and it's super convenient to leave our dog there for daycare & grooming services (shout out to Heather!). I'd highly recommend!

Re: Our dog Appa LOOOOVES Pup ... PUPS Pet Club replied on Monday, November 22nd 2021

Thank you Becky! We love getting the two for one positive reviews on both our daycare and our grooming! :)