Prestige Porsche

Rob Bruce opted not to leave a text review of Prestige Porsche

Though the people are kind and helpful when you get there, the fact that one can’t get ahold of anyone in service on the phone has proved to be a real problem. They claim to have been having trouble with their phones since they moved, but they moved three months ago and somehow they were able to solve the phone problem on the sales side of the house.

I have literally called the dealership more than 10 times in the last 3 months and have never been able to get ahold of a service person on the phone when I called. Their system dumps me directly into voicemail. All 3 times I left messages in the voicemail of the service department I never got a call back.

Couple that with the fact that they have a policy where they can’t take care of a warranty item when they find it because they consider that an “upsell” is utterly ridiculous - so I had to go back for a warranty item to be fixed, only to find no one bothered to be sure the part needed for the warranty repair was in stock the day of my appointment (it had been in stock when the issue was discovered, but their “no upsell” policy forced me to drive the 40 minutes back there for nothing.)

But the final insult is they send videos of things that apparently need to be fixed and when you don’t respond RIGHT away, ostensibly confirming you will spend more money with them to fix the item, they resend the video.

Finally, this is a Porsche dealership and they have only 3 loaner cars. If I wanted to put up with the constraints of such a grossly-under-funded loaner program, such that essentially they don’t have a loaner program, I’d have bought a Toyota.

The organization needs to focus on basics - get someone to answer the phone in service, return voicemails, if you aren’t getting voicemails, work out the issue with your phone provider, examine your policies to ensure you are providing true customer service first, have a real loaner program and please be sure to have the parts on hand when a customer is driving 40 minutes BACK because of your bad policy, and planning to wait because there is no loaner car available, before you get all excited about automated gimmicks to bring in more revenue.

Stephanie is the best.

Stephanie was great. Kept me informed throughout the process. Highly recommend.

Stephanie has been great to work with. Communication is key and she hits a home run. Thank you and Happy New Year

Bryce was excellent! Thanks for your help.

Stephanie is an outstanding professional at Prestige Porsche Service Dept and an exceptional representative. I was not a nice customer to begin with and Stephanie won me over with her patience, kindness and professionalism. She’s the reason I’ll keep coming back and highly recommend Prestige Porsche Service.

Customer service is so important to me and you were just great along with being so pleasant. Thank you for your excellent service. Forrest Scruggs

Advisor Stephanie rocks! Really great customer service.

Stephanie was amazing!