Premier Group: Bloomingdale Roofing Contractors

The best roofing contractor around.

Excellent company. Professional, fair, honest. What more could you ask for?

Albert Palathingal opted not to leave a text review of Premier Group: Bloomingdale Roofing Contractors

The relationship with Premier started out most favorably. I actually spoke to the owner Gabriel who gave me an education about the use of a licensed public adjuster. Things started to go south when we worked with a person who is now a former employee. R (the former employee) came out with a team who inspected in the late spring. He provided us with a quote for intermittent repair (the first part of their process) and asked that we sign the public adjuster agreement. We went away for a holiday in May happy that we had found such a great company. That didn't last long. Turns out that R had separated from the company (which is why we couldn't reach him by email or by phone) but nobody notified us. By June/July we were getting concerned and were finally able to reach someone in the main office who explained the employee was no longer there. So we started over with a new manager after a serious conversation with the owner (or at least I think he was). M (the new manager assigned) never came out, relied on pictures taken by R and then informed us that he doubted that this was a good fit for the process of challenging the insurance company. He stated that he wanted to check with "another person they worked with". Sure enough, today we got an email saying that it wasn't a good fit. I had asked for a repair estimate which seemed reasonable but the replacement cost was ridiculous! So why am I rating them a 3? Because we wasted 4 months due to their internal problems and frankly all Miguel seemed to be interested in was how much money we were willing to spend. He promised 3 quotes: mitigate (hold us for a few years), mid level (4-10 years) or "the Cadillac version). I got two quotes instead of the 3 promised. I would rate them a 0 if I could but I know those ratings on Google can hurt a business and that is not my goal. Zero would not be for the quality of their work but for the way in which this whole scenario was handled. How can one employee quote half of what another does? We wasted time and energy dealing with them and now we're in a crunch to get this done before the weather breaks. I can't speak to the quality of their work but our experience as a prospective customer was less than satisfactory to say the least. I know that they are in business to make money and to be clear Gabriel NEVER promised that we would qualify for the insurance claim challenge process. I get that. I also say that we shouldn't have had to chase them down to get to the bottom of what was going on. I'd ask a lot of questions about their capacity before committing to this company. And yes, we selected them because of so may positive reviews. Hopefully our experience was just a blip-not their norm.

Re: The relationship with Pre ... Premier Group: Bloomingdale Roofing Contractors replied on Friday, September 24th 2021

Hi Olivet, we would like to extend our more sincere apologies regarding your experience with our sales representatives. We want all our customers and potential customers to walk away with a good first impression of our company. As it may be late to reconcile, I wanted you to know that I have used your experience within our customer service satisfaction training process to be sure we don't make this mistake again. If you would be willing to talk further please call our Sales Manager Sandra at 630-590-9305. Thanks, and have a great day.

Very professional and reasonable company to work with, their knowledge extends more than the majority of company's in the chicago land area by far

For roofing and insurance claims Premier is the best choice.

Gabriel Poblete opted not to leave a text review of Premier Group: Bloomingdale Roofing Contractors

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