Piazza Honda of Philadelphia

The service was terrible and have wait too long just for oil change.

Love my experience here at Piazza Honda of Philadelphia, my sales consultant, Andy Âu took his time and explained everything and made the car buying experience great, lm so glad that my friend told me to come to Philly to see him. Well worth the trip.

I really love the service that I receive at this Honda dealership. I’m always greeted and treated well ! My go to advisor is Ms Dawn Whitt 💜 she goes above and beyond to make sure all my service needs are met ! Also technician Albert Wheeler is always the technician that handles my car and makes sure everything is In tip top shape ! I recommend this piazza dealership to anyone that’s looking for service. Oh and go ask for ms dawn she will get the job DONE !!!!

I spent a lot of money to fix my check engine for one week.. and I still got my check engine light on..pay expensive for the labor than the parts.. looks like they fooling me.. I never go back and buy Honda product. This is my big lesson in my life.

If you’re looking for a place that knows their product look no further! Justin Barbieri is the man!

The only nice part of my experience here was the first service advisor that greeted me. She was friendly and pleasant.

I had an appointment for a state inspection and emission. In the past, the mechanics I took them to would finish them in about 30 minutes. I sat there for close to 2 hours before they informed me that the tires were too worn to pass inspection. Fair enough, but why did I have to wait so long to find that out? They tried to sell me tires on the spot, but by this point, I just wanted to get out of there. The advisor explained that I would need to come back again after getting new tires. He was a little too pushy for my taste about the tires, but he finally said he’ll have the key and paperwork ready. 20 minutes pass, I check again and he tells me he’s just printing it out now. I wait at the cashier for another 20 minutes. Meanwhile, the cashier tells me that she’s waiting on the paper work and key. All this as all the employees are leaving.

The advisor sees me again by the door and asks me if I got my key. I tell him no, and he speaks to the cashier who then digs through the papers and finds my key. I finally leave the place after 3 hours. I understand that it’s my responsibility to maintain and repair my car. I’m just upset that I wasted so much of my time because of their lack of communication and organization.

Went with my girlfriend who was looking for a new car. They low-balled the trade in offer and tried to pressure her to make a decision even though she said out loud to them she wasn’t making a decision today. Could be nice people, but seem to take part in poor salesmanship and sketchy practices.

It’s always a pleasant experience with the Service
Department. Excellent Customer Service. Thanks Dawn.

Lousy customer service. My daughter goes to college in Philly and we were looking for a Honda Service place near her college. All she needed was help putting temporary license tags on her car….I’ll spare all the reasons why. I called in advance to see if an appointment was necessary, hoping they’d say oh just bring it in - since we’re talking about something that takes moments to accomplish. They insisted on an appointment. Okay -made an appointment. Daughter goes, they turned her away. Told her to tape it to her windshield. Well duh, certainly could have done that herself…what we wanted was for her not to have to do that crappy alternative. They couldn’t have cared less. Thoughtless, devoid of any natural customer service. Waste of her time. We had hoped to establish her future car service there. No way would we ever have her go there again. Big Fail.

I came in for an oil change and a recall. The staff was great, the work was done fast, my service advisor, Victor Hurtado was fantastic. Honda is a great car and the brand loyalty speaks for itself. Piazza takes it to another level.