Phobio

Literally the most rude and appalling customer service experience I have ever had to date. As a former apple employee, I've made sure to escalate my concerns to my colleagues over at Cupertino to make sure that this company is taken off apple's list of authorized trade ins.

Sent in a large device for trade in. Received a notice that my trade in has been accepted for $90, and then out of nowhere, an email that it was being sent back to me. No explanation, nothing.

Emailed the company several times and head back a week later saying that the device was already marked for shipping - no apology for their mistake, no clarification as to what happened. NOTHING. I have sent multiple emails since and they're purposely ignoring me.
Are you kidding me? How is this company affiliated with apple?

It takes a lot to make me angry, and let me tell you I'm fuming. Going to to everything I can to expose this sad excuse of a company.

Re: Literally the most rude a ... Phobio replied on Monday, December 20th 2021

We truly hate hearing that you did not receive a pleasant experience with us. If you don't mind, could you please email me at [email protected] so that I can personally look into your concerns? Thank you, Daisy Q.

This company stole my iPhone. I would give them -5 stars if I could. I sent my phone in as a trade-in for which they were supposed to pay me $400. I have proof from FedEx that my package was delivered, but two weeks after they received it and I had heard nothing, I contacted them. They told me they had no info whatsoever about my phone and then wouldn't respond any further to my emails. Absolutely ridiculous that they think they can just steal my iPhone and not pay me or send it back to me. I'll have to get the authorities/police involved now.

Re: This company stole my iPh ... Phobio replied on Monday, December 13th 2021

Hello Alex, We're so sorry to hear of your experience. I'd like to look into this for you and help you locate your trade. We're not in the business of stealing phones from customers and I want to help you with this. Please email me at [email protected] so I can help you with this. I hope to hear from you soon. Daisy with Phobio Support

Zero Stars for unresponsive customer service, both on the phone and via email. OnePlus forced me to return my old phone 2 weeks ago with Phobio, and I was never sent an email to confirm the return kit. After several attempts, I thankfully found a Phobio rep on the phone who sent me my return kit... But still no confirmation email or number to track the status of my return. I have now emailed them several times with the details of my trade-in without any response for 10 days. I have a bad feeling that they are going to "lose" my phone and I will get no return credit or my phone back to sell elsewhere. Please avoid going through Phobio at all costs, smells like a sham.

Re: Zero Stars for unresponsi ... Phobio replied on Monday, December 13th 2021

Hello Lorenzo. Thank you for reaching out. I understand you're experiencing some concerns with your tracking, etc. I highly recommend you contact One Plus for information regarding your tracking, etc. If you'd like to receive such information and are unable to obtain that from One Plus, then let me know and I will assist you with getting that information. We do not have trades "go missing" and in the event that something happens to a trade while it is in transit, we make sure the customer is not penalized for something that is beyond their control. I highly encourage you to reach out to One Plus for the information you are missing and if they cannot get that to you, please have them reach out to us so we can help you with your inquiry. Thank you, Daisy with Phobio Support [email protected]

I sent in an old iMac to them last June and they sent me an email with a rebate ... which I lost. I was planning to buy. a iPad mini and I wanted the rebate to put down on that. My first request for for the information wasn't answered but a rating survey came . I waited a few to complete hoping for the email I really sought. Finally I filled out the survey saying it was hard to answer the questions as I had not heard back! They got back to be with the information and were very helpful. Errors can happen but this was a fabulous correction, It was kind, quick and I bought the iPadmini!

Re: I sent in an old iMac to ... Phobio replied on Monday, December 13th 2021

Hi Mary! Thank you so much for sharing your experience with us. We hate to hear you encountered issues, but we're happy to hear our Support team as able to help you! We'd love to trade with you again in the future! Thank you again for the great review, Mary! Daisy with Phobio Support

Excellent customer service and good response, I had initially planned to trade in my iPhone but changed my mind, they were very accommodating and canceled my deal. Thanks guys.

Re: Excellent customer servic ... Phobio replied on Tuesday, November 9th 2021

Hi Sithara, Thank you so much for leaving us a review! We love hearing when our team is helpful and we're glad they were able to assist you. We're sorry to hear you decided not to complete your trade, but if you change your mind and want to trade, you have the option to do so at any time. Thanks again for the review! Daisy with Phobio Support

Scam company. Apple needs to dump them. Sent in a perfectly working Apple MacBook Air for a quote of $190. Got notified that there was a line/defect in the screen and they could only do $70. Thought it must have been damaged on the way but regardless, declined that option. Glad I did because when I got it back it was working just fine the way I sent it in. THIS COMPANY TRIED TO SCAM ME.

Look up other reviews, I am not the only one. Don't accept your trade-in if they say something is wrong with your device!!!

Re: Scam company. Apple needs ... Phobio replied on Monday, August 2nd 2021

Hi Jordan, We hate to hear you received a revised offer and found your computer to be in a different condition upon it's return to you. I am unable to locate your account, but would love to look into this for you, can you please email me at [email protected]? I would really appreciate the opportunity to research this for you. I hope to hear from you soon. Daisy with Phobio Support

Do not trade in with Phobio! They are 100% scammers.. took $200 from me and returned a non-working (clearly messed with) MacBook. Their business model is dependent on people who don't bother to ask for their device back and accept the new $0 offers since they want they're device to get recycled. Google search shows HUNDREDS of these complaints. Please do your research before trading in with Apple through Phobio.

Re: Do not trade in with Phob ... Phobio replied on Wednesday, March 3rd 2021

Hi Britt, It sounds like your trade needs to be reviewed, can you please email me at [email protected]? I'd like to look into this and hopefully resolve this for you, Daisy with Phobio Support

I just needed help with tracking 3 trade-in rewards and was fortunate to get Imeisha. She was so friendly, helpful and patient . Thanks heavens.

Re: I just needed help with t ... Phobio replied on Monday, March 1st 2021

Hello Barb, Thank you for leaving your 5-star review in regards to your trade-in service with Imeisha at Phobio. It is always good to hear your trade was up to your standards and everything was as expected. If you ever need to trade a device in the future we would love to assist in that. Matthew with Phobio Support

Sent them my iPhone X. after decreasing the trade in value from @225 to $0 due to some of my personal info being left on the phone (I was unaware of this). They sent it back to me and the package was stolen off my porch. When I asked why on Earth would they send a perfectly working iPhone without a signature required for receipt they said they only do that by request. It was never an option when I requested the phone be sent back. I assumed that they would take this precaution given the nature of the nature of the item being shipped and the fact but they then informed me that I would have had to contact them and make the request (none was given at time of "checkout"). I am so disappointed. They are also not handling the insurance claim so basically I'm out on my own, without a phone, or my trade in value, because this company doesn't value it's customers or respect their property.

Re: Sent them my iPhone X. af ... Phobio replied on Thursday, February 25th 2021

Hi Nathan, It sounds like your trade definitely needs to be reviewed, can you please email me at [email protected]? I'd like to look into this and hopefully resolve this for you, Matthew with Phobio Support

great company

Ebony S helped me with an issue I had. really appreciate the extra mile they went with customer service.

Re: great company Ebony S he ... Phobio replied on Friday, February 19th 2021

Hi Will, Thank you so much for the 5 star review about Ebony! We're happy to hear that you felt informed and that you were happy with her level of professionalism and your Phobio trade-in! We'd love to trade with you again in the future! Matthew with Phobio Support