Peace River Center Lakeland Crisis Campus

I just got out today. The staff was great. They worked with me and helped me every step of the way. My favorite staff member was ms Nicki. She was very nice. And the psychiatrist did not sugar coat anything. I'm glad I got the help I needed. It was boring but I dl rather be bored than dead. Thank you ??

Re: I just got out today. The ... Peace River Center Lakeland Crisis Campus replied on Friday, December 17th 2021

Thank you, Chaz, for taking time out of your day to leave us a review. We appreciate it so much and love being here for you when you need us. -Peace River Center Community Relations

Child was to have a counseling session, signed in for the zoom mtg 10 mins before mtg, waited 45 mins (more patient than I would have been), and the counselor never showed up. Just as I thought, they marked her as not attending and I needed to call in. You can only respond via the appointment line, which every time I called had over an hour wait. I work and do NOT have that time to sit and wait when this was their fault. I emailed her counselor as well and no response yet. I looked at the zoom mtg info again and it was sent as a 1 am not 1 pm appt. I am not impressed they do not have any other way to contact staff and even when I did get a hold of someone, they said you have to speak to the appt line...nope. I will continue to try but it is ridiculous about the wait times and inconsistent communication from this clinic as well as the inability to talk to anyone unless you have an hour or more to be on hold.

Re: Child was to have a couns ... Peace River Center Lakeland Crisis Campus replied on Thursday, September 16th 2021

Life Rebooted, we apologize for the experience you had and understand how inconvenient mistakes are. We would really like to remedy this situation with you. If you could email us with more information (names and appointment day/time) at [email protected] we want to make sure this doesn't happen again. Thank you. -Peace River Center Community Relations

My boyfriend was Baker acted And I gave it Several hours and no one answers the phone.It's really hard to get information about your loved ones when no one will respond or answer the phone

Re: My boyfriend was Baker ac ... Peace River Center Lakeland Crisis Campus replied on Monday, June 28th 2021

Jennifer, I am so sorry you had this experience. I am sending this to the director for follow-up. If you could email us with information about when you called that would help, [email protected]. Thank you and again our apologies for the less than satisfactory experience.

Counselors do not care about their patients, it took months to be "seen" and the counselor cancelled 2 appointments the day before. Do not recommend this place, it's sad because the people that need their services are really in need.

Re: Counselors do not care ab ... Peace River Center Lakeland Crisis Campus replied on Monday, April 12th 2021

Monica, we apologize for your less than satisfactory experience, but thank you for letting us know. We have forwarded your comments on to the manager to address. We do apologize for the long wait time. If you'd like to provide additional comments, please email [email protected]. Again, we apologize for the inconvenience.

It was nice

Re: It was nice ... Peace River Center Lakeland Crisis Campus replied on Thursday, March 18th 2021

Thank you, James, for taking time to leave a 5-star review!

They are horrible, my brother in law has been there for 2 days and has yet to see a psychiatrist. My family sits in limbo.. They don't answer the phone or return phone calls.

Re: They are horrible, my br ... Peace River Center Lakeland Crisis Campus replied on Thursday, February 11th 2021

Jody, we apologize for the negative experience you're having. We are forwarding this email to the interim director and will make sure he follows up. If you'd like a personal call, please send your information to [email protected]. Again, sincere apologies for the unsatisfactory experience.

poor, very poor customer service especially over the phone very disappointed

Re: poor, very poor customer ... Peace River Center Lakeland Crisis Campus replied on Monday, January 11th 2021

Rafael, I wanted to share an update. Our system shows a staff member reached out twice on 1/5/21 and was not able to reach you. If you could please call us back we can help you address the issue, 863.248.3311. Rafael, we apologize you had an unsatisfactory experience. We have forwarded this to the director and manager to address. If you'd like to provide additional details such as specifics on when you called, please email [email protected]. Again, we apologize for the negative experience.

I have been using the peace river crisis hotline for years, but since the pandemic started I've been in crisis more times than I can count. Thus leading me to calling the crisis hotline to get aid in managing a panic attack or crisis situation, in between my therapy appointments

Apparently ALOT of other people are in need of help as well, because every time I try to call the crisis hotline at night on weekends and weekdays, since the pandemic started, the line just rings and rings. It's nearly impossible to reach someone. When u eventually do reach someone, they hurry off the phone to answer another call, often at times before your crisis situation is improved.

Can you hire more staff please?! Surely enough people are needing mental health help right now to justify the cost of a extra person or 2 answering the crisis hotline calls.

Re: I have been using the pea ... Peace River Center Lakeland Crisis Campus replied on Monday, November 23rd 2020

Hi Audi101, we apologize for the experience you had and will forward this to the director to follow-up and improve service. Do you mind sending us an email with the dates you called recently so we can help address specific staff working then? [email protected]. Thank you!

I went here before and the bathrooms are nice but they barely give you enough attention. The physiatrist, I don't remember her name well but she tried embarrass me. I heard the staff talk about the patients and laugh at them. They would let us go outside for free time and so forth but most of the time we would be inside and we would just watch tv. Barely would talk to counselors or anything throughout the day. It didn't even really help me. When I first got there they didn't even give me a proper covering to put over my body. They gave me a throw away blanket and I had no pillow. I would beg to have a pillow to sleep on because the beds are hard but no one really listened to me. I was there for 2 1/2 days and I wish I never went there. The physiatrist that I seen is disgusting and rude to the patients. I don't really recommend going here?????

Re: I went here before and th ... Peace River Center Lakeland Crisis Campus replied on Friday, September 18th 2020

We apologize that you had a poor experience at the Lakeland Crisis Campus. We have forwarded this on to the director for review and to address. If you could provide more details on exactly when you were at the CSU that would be appreciated. You can email [email protected]. Again, we apologize for your less than satisfactory experience.

Jessica Pinell opted not to leave a text review of Peace River Center Lakeland Crisis Campus