Paragon Honda

Dealing with Paragon Service is like falling down the abyss to hell. They are the worst when it comes to responsiveness and efficiency. 2016 HR-V just hit 60k. Drive train disengaged on the highway. Paying for 2 tow trucks it was finally delivered to service garage on 31st. 2 days later the car still sits on the lot. Reception does not know anything. Service specialist is absent! No managers in sight! Experience shows this might be the norm. Back in 2019 had a multi system check. The next day battery died. Never had these problems with my Toyota or Toyota service. What's up?

Worst possible customer service ever
I have almost over two weeks trying to get in contact with a manager not one manager has contacted me back.!
the horn on my 2019 accord does not work and I have a charging problem I purchased the car brand new out of the box here we are two years almost 3 years later and I'm having issues and no one has taken the time to call me to figure out the problem and try to fix it

Felt more like a prison cafeteria than a dealership. Manager berated his staff in front of us and yelled at him publicly. Left without even test driving since the whole experience felt so awful. A million staff members trying to make a sale.

Re: Felt more like a prison c ... Paragon Honda replied on Monday, November 27th 2017

Hello Carolina, we have seen this review and are concerned with the experience you described. It is not our team's standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected]

Santiago Ortega opted not to leave a text review of Paragon Honda

Francisco is very helpful.

Re: Francisco is very helpful ... Paragon Honda replied on Wednesday, December 15th 2021

Thank you for this amazing review! We really appreciate your business. Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected]

My recent visit involved renewing my inspection stamp on my leased vehicle. Even though I had foolishly made this appointment at the busiest time of the week, I received outstanding service led by Service Manager Robert Dubose and the rest of the Honda Paragon staff members. This service center has a high volume of cars, especially on a Friday night, but the crew is very efficient, organized, hardworking, professional and trustworthy, especially led by Robert Dubose that evening. They all worked together to quickly receive my car (in spite of the high volume of cars on a Friday evening), process the paperwork, conduct the inspection and replace my stamp without any hassle. I can't thank Robert enough for all he did to make sure my visit went smoothly on a busy Friday night. Even though I am a long-time Paragon customer, this was my first time meeting Robert. After he immediately made sure that my car was received and getting processed, I saw him quickly move on to other cases. He was unstoppable but never looked frazzled. As soon as they brought my car back in, Robert immediately appeared to lead me to the desk for final processing. I don't know how he did all he was doing on this very busy night all while being so professional, pleasant and efficient. Since I have nearly 25 years of experience directing a huge research team, I know what this takes AND I also greatly appreciate the efficiency and professionalism when I see it. Thank you, Robert Dubose and Paragon staff members! Receiving service like this is the reason I will always lease a Honda.

Re: My recent visit involved ... Paragon Honda replied on Monday, December 13th 2021

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected]

Couldn't be more happy with my experience. This dealership showed consideration for my wants and needs while being honest, respectful and humble in their approach. Everything was SO easy and painless. Every detail was done for me; truly grateful for the amazing hospitality.

Re: Couldn't be more happy wi ... Paragon Honda replied on Friday, December 10th 2021

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected]

excellent place the best specials. Omar gave me an excellent service and was very kind to us. very happy with the service.

Re: excellent place the best ... Paragon Honda replied on Friday, December 10th 2021

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected]

Sales staff were friendly and informed.

Re: Sales staff were friendly ... Paragon Honda replied on Friday, December 10th 2021

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected]

Sales team kept me at the dealership for 5 hours before discussing financing. My trade-in had been taken away already. I have excellent credit but they hit me with 4.2% interest and gave some BS made up reason. It is impossible to leave any dealer without getting ripped off on something. I will NEVER shop thru a dealer again, only test drive the cars, and then purchase thru an online deal where it's all clear up front. I've also discovered signs that the car was involved in an accident but the car fax report didn't say that. Thanks Paragon for turning me off of car dealerships for good.

Re: Sales team kept me at the ... Paragon Honda replied on Friday, September 16th 2016

I am very sorry to hear of your recent experience with our sales department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Please contact me at Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected].