Palm Springs Kia

John Espinosa opted not to leave a text review of Palm Springs Kia

Jeff Okyle opted not to leave a text review of Palm Springs Kia

I dropped my vehicle off at 2:45 for a 3:00 appt. I did not get my keys until4:45. I was there for only an oil change.

I also had 2 questions I wanted answered, and was told by the service writer she would ask a technician. I never heard back. The 2nd question was going to be given to "Steve". I never heard from Steve.

Two hours to wait for an oil change with an appointment is too long.

Charging $150 for an oil change is a bit ridiculous. I pay $40 less for a 13 quart oil change in my diesel truck.

Not answering questions is not good customer service.

I will probably find another place to take my car for dealer service and for oil changes.

I was very disappointed.

Re: I dropped my vehicle off ... Palm Springs Kia replied on Wednesday, December 22nd 2021

J, I apologize that you did not get answers to the two questions. I called yesterday and left a VM. I will try again, but please call me at your earliest convenience if I have not reached you. We would like to ensure you get answers to any questions and discuss your service. Jesse Garcia, Service Director

i bought a 2019 Kia Forte in January and drove off the lot with 13 miles - a brand new car. I am absolutely disgusted with their customer service. I have had 3 different major electrical issues with my car. My cruise control automatically turning on and accelerating on its own.. my transmission went out on me within the 6 months of purchasing the vehicle . Every time i call them or try and ask for help since my car is still under warranty they are not helpful, instead they keep saying someone will reach out to me but no one does. I have called multiple times asking for help, and each time they are extremely rude. I am not paying for a brand new car just to find out it has endless issues. All i have to say is to get your act together, and give me the help and service i deserve!!

Re: i bought a 2019 Kia Forte ... Palm Springs Kia replied on Wednesday, December 22nd 2021

Jane, we tried to contact you to discuss the issues you describe in your review, but have been unable to reach you. Please contact me directly at 760-844-7200. I agree it is unusual for a Forte to have the issues you describe over the past 3 years, but we do not show vehicle being at Palm Springs Kia for all the issues described. I would like to help. Larry Jowers, GM

Great customer service from Hector Madrid! Got me a great deal on my new 2021 Kia Forte, I love it!

Edit: Went to get an oil change very last minute, yet they took me in and it took less than what they said. Amazing customer service! 12/13/21

Re: Great customer service fr ... Palm Springs Kia replied on Wednesday, December 22nd 2021

Daniela, Thank you for the review. We are glad you are enjoying your New Forte. Larry Jowers, GM

Henry g opted not to leave a text review of Palm Springs Kia

Syn Rivera opted not to leave a text review of Palm Springs Kia

Just moved to the area from another state. Lisa was my service advisor took the time to listen to me regarding the car issues. Kept me well informed and was able to get everything fixed in a timely manor. So glad I found them.

Re: Just moved to the area fr ... Palm Springs Kia replied on Tuesday, December 14th 2021

Erika, Thank you for the review and comments. I will let Lisa know your thoughts. Larry Jowers, GM

I just financed my new vehicle this past Friday! I got a 2022 Kia K5 GT-line and I'm obsessed with it! Let me also emphasize how great of an experience my significant other and I had at Palm Spring Kia. All the staff was extremely courteous and efficient. We were mostly assisted by Abid who was very charismatic and informative. We also interacted with whom I believe was the manager, as well as a gentleman in charge of finance and they were both great as well. Overall, we had a exceptional experience and I couldn't recommend Palm Springs Kia enough!

Re: I just financed my new ve ... Palm Springs Kia replied on Tuesday, December 14th 2021

Dixie, Thank you for your purchase. Larry Jowers, GM

Dani Valenzuela opted not to leave a text review of Palm Springs Kia