O'Neill's Chevrolet & Buick INC

Not impressed

Re: Not impressed ... O'Neill's Chevrolet & Buick INC replied on Wednesday, December 22nd 2021

Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (844) 315-0960 when you have a chance. Thank you, and we look forward to hearing from you.

Growing up in Avon always wanted to buy a car from Oneill's and finally did. The purchase was terrific and Jim was accommodating. Michelle in service was great. The brothers helped along the way with warranty work. Great experience. Thank you.

Re: Growing up in Avon always ... O'Neill's Chevrolet & Buick INC replied on Friday, September 24th 2021

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (844) 315-0960 to discuss your concerns, as your satisfaction is of utmost importance to us.

I'm very pleased with all the work they did on my car. They were timely, informative and helpful. The Service Associate (Juan) is always a pleasure to do business with.

Re: I'm very pleased with all ... O'Neill's Chevrolet & Buick INC replied on Saturday, December 4th 2021

Hi there, thank you so much for your positive comments about O'Neill's Chevrolet & Buick INC! We look forward to your next visit! Take care!

The most amazing dealership I have ever worked with. I am out of state and my husband got really ill and was hospitalized for weeks. They went above and beyond to work with us even coming hours out of there way to drop the vehicle off to us. Words can't say how truly amazing this team is and what they do for their customers. Thank you Courtney and team!!!

Re: The most amazing dealersh ... O'Neill's Chevrolet & Buick INC replied on Friday, November 26th 2021

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Painfully slow. 1 hr 45 min for an oil change and rotation with an appointment? Also, after all that time, they didn't even set the tire pressure correctly. #whygotoadealer

Re: Painfully slow. 1 hr 45 m ... O'Neill's Chevrolet & Buick INC replied on Sunday, November 21st 2021

Hello, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (844) 315-0960 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

used body shop. personable, efficient, professional

Re: used body shop. personab ... O'Neill's Chevrolet & Buick INC replied on Saturday, November 6th 2021

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Take care!

Great service, highly recommend!

Re: Great service, highly rec ... O'Neill's Chevrolet & Buick INC replied on Thursday, October 28th 2021

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Thermostat replacement quote (hours) is not properly quoted by service. Additional hours is charged after the work has been completed because they mentioned that it was the whole assembly and not just the thermostat. Felt deceived on the service that I approved of them to do.

Work is satisfactory. Pricing clarity is not.

Vehicle: 2016 Chevrolet Camaro

Re: Thermostat replacement qu ... O'Neill's Chevrolet & Buick INC replied on Thursday, October 28th 2021

Hello, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (844) 315-0960 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

Jose and service dept were very pleasant.

Re: Jose and service dept wer ... O'Neill's Chevrolet & Buick INC replied on Thursday, October 28th 2021

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.

Matilde Bello opted not to leave a text review of O'Neill's Chevrolet & Buick INC