North Park Toyota of San Antonio

Thank you so much to Joseph and Jimmy for their outstanding teamwork and dedication to getting me into this amazing 2022 Camry SE with a blackout package before the holidays! It was a pleasure doing business with them and their finance department specifically Juan got me an amazing rate!

Re: Thank you so much to Jose ... North Park Toyota of San Antonio replied on Wednesday, December 22nd 2021

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

Called in efforts to try to get our Toyota in for service recall due to faulty air bags. Keep getting transferred from person to person. Five times to be transferred is completely too many times. Staff is obviously not trained properly. Based on my experience I have no confidence in north park Toyota dealership and service center.
Dealer ship needs to train staff where transfer calls and teach staff how to answer basics questions about service and recalls.

Re: Called in efforts to try ... North Park Toyota of San Antonio replied on Tuesday, December 21st 2021

On behalf of our team, we sincerely apologize that you had an unpleasant experience, Erik. Thank you for taking the time to provide us with this feedback. Please contact Justin Pilcher at Jp[email protected] and we will do our best to make this better.

Had a great experience at North Park. They were extremely transparent about their prices and fees while also working hard to get us the best deal. If you're looking for a new or used car, you'll want to talk to Joe Hernandez at North Park!

Re: Had a great experience at ... North Park Toyota of San Antonio replied on Saturday, December 18th 2021

Thank you for your positive feedback!

I was referred to sales agent Joe Hernandez. He was great! Made sure I got the rare new vehicle. He was very helpful with all my questions and concerns...we both learned new stuff! Very considerate throughout the process. Hector did the paperwork. He was very clear and thorough in explaining everything. The receptionists were very prompt. This was an all-around great experience at a worrisome time and the great service continued past the sale. Thank you!

Re: I was referred to sales a ... North Park Toyota of San Antonio replied on Saturday, December 18th 2021

We appreciate you taking the time to leave us a positive review!

Royale Perales was an amazing sales professional. He was very knowledgeable, patient, informative and professional. Although due to the demand of the vehicle we were looking for we did not make a purchase but we were extremely satisfied with the service.

Re: Royale Perales was an ama ... North Park Toyota of San Antonio replied on Saturday, December 18th 2021

Thank you for your positive feedback!

Just wanted to thank Natalie Maldonado for helping me and my fiance not only buy one new vehicle but TWO! Thank you so much Natalie for the communication regarding the vehicles and all your help with finding us what we wanted/needed!

In addition Thank you to Cruz Trejo in the service department.

Thank you both so much!

Re: Just wanted to thank Nata ... North Park Toyota of San Antonio replied on Friday, December 17th 2021

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

I have been calling and calling to the service department to speak to a manager because John in service never returned my phone call about getting my vehicle fixed….my a/c went out and when they took the dashboard off to replace the part for the a/c, my radio started to short circuit. It got so bad I had to buy a new battery. I don't have a radio, my rear view camera has no point since I can't view the screen, I can't even have the hands free mode cause nothing works. I have called several times and never get a call back. They're refusing to take accountability. This only started happening after they messed with the dashboard.
This is ridiculous. Don't get a car here if you are going to need servicing cause they will mess everything up.

Re: I have been calling and c ... North Park Toyota of San Antonio replied on Thursday, April 30th 2020

Thank you for your positive feedback!

The guys in the parts department were super helpful ... thanks

Re: The guys in the parts dep ... North Park Toyota of San Antonio replied on Wednesday, December 15th 2021

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

Thank you Joseph Turner for hooking me up with a BRAND NEW CAR when I was just coming in to maintenance my former vehicle!! His timing couldn't have been more perfect. I appreciate all of your ASSISTANCE and for answering all of my questions!! Great customer service every time I come here, you can rely on them to take great care of you no matter your current situation!! Thank you again.

Re: Thank you Joseph Turner f ... North Park Toyota of San Antonio replied on Tuesday, December 14th 2021

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

2 hrs and a half for only tire rotation this a joke I ask the guy why take that long he say it's just people . It's the same in any Toyota!

Hell not it's no the first time I'm giving service to my car on this location but Nah definitely loss my business Thanks THOM!! From services you don't know how to work at all !!

Toyota employed Parking my car in the middle of bush … making it scratches all over my paint . I came for a oil change and I ended with a damaged car.

Re: 2 hrs and a half for only ... North Park Toyota of San Antonio replied on Saturday, November 30th 2019

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.