North Olmsted Chrysler Jeep Dodge Ram

Luaay Haddad and Nick are very very very helpful and have great customer service! They both helped my mom get her new Compass 2022 yesterday 12/4/21. If you are looking to buy a Jeep at this dealership I highly recommend asking for Luaay or Nick!

They installed the wrong side view mirror. And they told me too bad. And that they could not provide a credit or anything. I specifically showed ?the lady what mirror needed replaced. And she made me feel like it was my error. What a waste of time and 500$

I had my jeep serviced today and can't recommend this place enough. Every person I interacted with went the extra mile and the care I received for my jeep was the best I've ever had. They got to the bottom of longstanding issues and even fixed my broken door handle without me mentioning it. I could have cried when I saw it was fixed. The staff really care and take the time to go above and beyond. Exceptional customer service & friendly, wonderful people. Thank you North Olmsted Chrysler Jeep!

sherry ann opted not to leave a text review of North Olmsted Chrysler Jeep Dodge Ram

Got the car of my dreams here. 10/10 experience buying a car at this dealership. No gimmicks and no BS. Luaay Haddad took great care of me!

I bought a car from Luaay he was very efficient and was by far the best sales person I have ever dealt with!

Re: I bought a car from Luaay ... North Olmsted Chrysler Jeep Dodge Ram replied on Thursday, September 9th 2021

Thank you for your business Brailey and we hope you are enjoying you new car.

I have been buying my vehicles from a Hrnchar owned dealership for over 20 years. I started buying way back in the Strongsville Dodge days and met Paul Hrnchar personally. He even stepped in when we were having some negotiation problems with a salesman. This last time however, was not the same. I called about a used vehicle and scheduled a day to come in and look after work. Met with the greeter and told him about my appointment. He advised the salesman was with another client and would be with me shortly. After a few minutes he greeted me and said he would go get the keys for the vehicle I was interested in. That's when the problem started. I saw him walk by with the keys, but instead of bringing the vehicle up front, he stopped to converse with two other people in the parking lot. I wouldn't have minded a short chat or greeting but this conversation went on for almost 10 minutes. I was really close to just leaving when he finally pulled it up. While driving the vehicle I noticed severe pulsations from the brakes (rust from sitting on the lot since June.) When I asked about negotiating the price, he seemed rather resistive about it and not what I expected. I will continue to bring my other Jeep vehicle in for service because that department has never let me down. In short I ended up buying at another dealership because of this experience.

Great service for my Wrangler. I asked for a special assist and they took care of it! Frank Knoll was great to work with.

Great dealership & excellent service. My 2018 Ram 1500 screen was delaminating and found it was not covered under warranty. The dealership decided to offer a good will claim and got me a replacement for a discount. They had it replaced it under an hour!

Re: Great dealership & excell ... North Olmsted Chrysler Jeep Dodge Ram replied on Tuesday, August 17th 2021

Michael, we appreciate your business and thank you for the review.

Wow, A+++!!! Is all we have to say about our experience at North Olmstead CJDR. We found a specific car online (Purple Dodge Charger) that wasn't available anywhere else. We contacted the dealership via email and eventually text, and was in touch with our salesperson, Luaay. His communication was fast and easy, we had numbers put together and we were very excited to make the 3.5 hour drive down to Ohio to purchase this vehicle. Luaay was great! He made everything so smooth and easy. I usually hate going to buy a vehicle, because of the stress and haggling. Our experience with Luaay was everything but that! We got a great deal on a great car, and top notch experience on top of that. WOW! We loved our experience so much, that 10 days later, when another color specific vehicle (Blue Dodge Ram 1500) we were looking at showed up in our search at North Olmstead CJDR, we said "Road Trip"! And Luaay did it again!!! Fast in, fast out, smooth and easy transaction. We got exactly what we wanted for a great price! Luaay was so helpful in every step along the way. He texted us right back with any questions we had through the whole process. We also would like to give a "shout-out" to Joe and Mike in the financing department. They also made everything fast and easy on their end, since we were out-of-state buyers, and that adds a little more paperwork. Our previous vehicle purchases meant spending the whole day at a dealership, but not here, we were in and out in a flash! It really was a refreshing experience buying these two vehicles. Thank you so much!!!

Re: Wow, A+++!!! Is all we ha ... North Olmsted Chrysler Jeep Dodge Ram replied on Tuesday, August 3rd 2021

Joe and Kelly thank you for your business and we are happy you had 2 great experiences with us. We appreciate the fact you made 2 separate trips from 3.5 hours away. Enjoy your vehicles and we hope we can help you out more in the future.