New Wave Home Care

I can't say enough good things about New Wave. Not only did they go above and beyond in helping care for my mom, who could be a very difficult person, but Royce skillfully helped us navigate the confusion of her long-term care insurance during a time when everything was pretty overwhelming and we were dealing with it all a lot of the time from a different state. They were always available immediately when we needed something, and I felt like they were our partner in making sure my mom was well taken care of. Their caregivers are compassionate, skilled and patient people who consistently go beyond their normal duties to ensure their patients are safe and happy, and their office staff (Thank you again, Tracy) are amazing. I would recommend their services to anyone looking for a caregiver for a loved one wholeheartedly and without reservations!

I have worked with New Wave Home Care (NWHC) for nearly 10 years now. I am a professional fiduciary so I have had experience with many home health care agencies. NWHC is exceptional in every way - from the caregivers they provide, the oversight of the care, their system of setting up a method for me to receive updates after every caregiver shift, the assistance with ordering supplies including groceries, etc. They always go way beyond what is required and necessary to provide exemplary service.

Re: I have worked with New Wa ... New Wave Home Care replied on Tuesday, April 27th 2021

Thank you Barb for your kind words. Coming from you, it is a tall recognition. We consider ourselves fortunate to have had the opportunity to work together.

New Wave is a fantastic Homecare agency. Anne is great in the office and their caregivers are the best! Royce and Eliut in the office are both very engaged and helpful!

Re: New Wave is a fantastic H ... New Wave Home Care replied on Tuesday, March 16th 2021

Dear David, Thank you for your kind review. I sincerely appreciate your confidence in our team to provide you the best services.

Last year I was recuperating from a broken ankle and needed a caregiver to help with some basic daily needs. I was referred to New Wave by a friend, called their office and scheduled an assessment. I was very happy that there was no cost for this.

The nurse who did the assessment was very patient and knowledgeable. She let me tall her what I thought I needed, making suggestions as to how a caregiver could help. She stated she would be preparing a plan of care that the caregiver would follow in providing my care.

The caregiver I was given was well trained; she learned my routine quickly and was very helpful. She had a great personality which made our working together very pleasant.

Based on my experience, I would highly recommend New Wave Home Care and would call them again if I needed a caregiver.

Re: Last year I was recuperat ... New Wave Home Care replied on Monday, February 15th 2021

Dear Anne, Thank you very much for your kind words. We appreciate the opportunity to be of service to you.

SANTHOSH GOPINATHAN opted not to leave a text review of New Wave Home Care

My 93 year old mother with severe dementia, has been on services with New Wave since 2014. During these intense six years she has undergone a lot of changes. When she entered their services she was walking, talking freely and sensibly (for the most part)and able to spend the night without supervision. Now she is fully dependent for transfers and feeding, she requires 24 hour supervision, and her talking is minimal. Without exception, New Wave Home Care has made every effort to accommodate changes, and has done so successfully. The caregivers are a huge blessing, they take care of her as if she were their own mother. What more could any daughter hope for? I have never felt as though they were working against me, or grumbling when a change needed to happen that might add extra work for them. Rather we are on the same team working together to make things best for mom. If mom has a gap in the schedule with caregivers getting ill or needing vacation, the other caregivers on the team work very hard to cover the gaps. This is such a gift for my mom since her dementia makes it very stressful for her to incorporate new people.
I have worked many years in the medical field in both Home Health and Hospice and I would rate this service high professionally as well as personally. Every time I call the office, they respond immediately. They always answer the phone no matter the hour. I have been given text numbers of office staff for contact as well. This is important for me since I am an out of town daughter. Sam, the owner always remembers my mom on special occasions, even when she was no longer aware of his kindness or able to thank him. The agency also has RNs who give the caregivers professional support and can be called upon when needed. Staffing is a demanding job in a Home Health Agency since needs often require immediate attention, also field staff depend on good communication from the office. The people at New Wave who hold these positions are worthy of a good deal of praise for their patience and availability. They also get a lot of credit for listening to feedback from field staff. If you are looking into home-based care, I would recommend New Wave, it is like having an extended family with built in skills to care for your loved one.

Re: My 93 year old mother wit ... New Wave Home Care replied on Friday, November 6th 2020

Dear Darlene, Thank you for your kind words. Warm Regards Sam Gopinathan

Our mom was declining and we brought her to my home so we could be with her 24/7. New Wave was referred to us by Unique Hospice (a most wonderful hospice!), and New Wave responded extremely quickly and sent the absolute perfect caregiver for an immediate night shift. She was incredible. our mom passed away that weekend. New Wave was professional and matched our needs so well, with the best caregiver, Cindy. We received beautiful flowers from New Wave when mom passed away. Incredibly thoughtful and so appreciated. We loved our experience with New Wave.

Re: Our mom was declining and ... New Wave Home Care replied on Tuesday, November 3rd 2020

Dear Shelley, Thank you for your kind words. Warm Regards Sam

New Wave Home Care is outstanding! We have been using them for over 7 years now and couldn't be happier. Their caregivers are conscientious, thoughtful, patient, and amazing with my Mom, who has Alzheimer's Disease. Sam is always available for questions or issues that arise. We consider them family.

Re: New Wave Home Care is out ... New Wave Home Care replied on Tuesday, October 27th 2020

Thank you Debbie for your kind words.

The folks at new wave are incredibly compassionate, flexible and trustworthy. I was forced into a care situation with my aging mom. In addition to medical concerns she had the start of dementia. New wave provided care for her the last year of her life which ranged from light duties in the beginning -for someone who didn't want the help at all but needed it! To full time care with intense physical demands. Each new need my mom encountered new wave met and exceeded with the appropriate care and staff. Mom went from rejecting their caregivers to being fully dependent and grateful for them. I cannot Say enough good things about this company.

Re: The folks at new wave are ... New Wave Home Care replied on Tuesday, October 27th 2020

Thank you Lori for your kind words.

I just called this place. They answered the phone, burped in to the phone and hung up. I have an out of state area code so I called back and they pick up and hung up again. Super Rude. That's not how you do business.

Re: I just called this place. ... New Wave Home Care replied on Thursday, October 15th 2020

Hi Kalvin. My name is Sam. I checked internally if anyone received a call from you and we have not. Please let me know the phone number from which you called so that I can check the system. If there is something I can help you with, please call me back.