10 Verified Reviews
Napleton's Northwestern Chrysler Jeep Dodge
5950 N Western Ave
Chicago, IL 60659 US
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About Napleton's Northwestern Chrysler Jeep Dodge

Visit our car dealership to test drive a new or certified pre-owned vehicle including Chrysler, Jeep, Dodge, and other top makes and models. Buy a new or used car for sale at our dealership near Oak Lawn, Orland Park and Downers Grove.


Location & Directions

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list-map

Services We Offer

New vehicle sales

Pre-owned vehicle sales

Vehicle showroom

Bodyshop

Parts

Servicing

Auto finance

Car finder tool

Fleet sales

  • Car Dealership

Hours of Operation

Hours of operation not available for this business.

Detailed Business Description

The team at Napleton's Northwestern Chrysler Jeep Dodge offers expert advice while you're shopping to help get you into the car you've been seeking. We stock a comprehensive range of vehicles including cars, trucks, SUVs, crossovers, and more.

Our smart showrooms also have a full service center where our mechanics are equipped to cover all of your routine maintenance needs, from oil changes to tire rotations, brake repairs and diagnostic tests. We also stock a comprehensive range of certified parts.


Napleton's Northwestern Chrysler Jeep Dodge Reviews
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  • Ron Puskarits
    Ron Puskarits
    12/20/2021

    Went in for an oil change and everything was great. They even helped my fox an issue with glove compartment at no charge!

    Re: Went in for an oil change ...
    Napleton's Northwestern Chrysler Jeep Dodge replied on Tuesday, December 21st 2021

    Napleton's Northwestern Chrysler Jeep Dodge wants to thank you for the five-star rating, we appreciate the comments regarding the visit!

    Review source: Google
  • Dustin Zima
    Dustin Zima
    12/17/2021

    Found a car through Capital One auto loan navigator. I was approved for the dealer price they provided to Capital One. They sent the bank a loan request for $2000 over advertised price. This caused the loan to require a $2500 down payment. Oldest trick in the book: bait & switch. I suggest not listing your cars in different places for different prices. You blamed the bank, but you work together, so the price should've been honored. Plus, you wouldn't even price match your own car . . . Extremely disappointed.

    Re: Found a car through Capit ...
    Napleton's Northwestern Chrysler Jeep Dodge replied on Friday, December 17th 2021

    Dustin, Thank you for taking the time to share your review. At Napleton's Northwestern Chrysler Jeep Dodge we take customer satisfaction very seriously and I would like the opportunity to further discuss your sales experience. Would you kindly contact me at your convenience? Best, Chris Napleton General Manager [email protected] 773-293-3352

    Review source: Google
  • Seymour Buttes
    Seymour Buttes
    12/15/2021

    This place is lousy. They keep you here for hours on end, then when you finally get them to agree with THEIR advertised price they ask you NOT TO GIVE THEM A BAD REVIEW ONLINE. The sales manager there is a joke, you see him one minute the next you are waiting an hour for him to get back to you. I have more fun at the dentist.

    Re: This place is lousy. They ...
    Napleton's Northwestern Chrysler Jeep Dodge replied on Thursday, December 16th 2021

    Seymour, Your feedback is important to us, and I would appreciate the opportunity to speak with you to address all of your concerns regarding your recent sales experience. Will you please reach out to me at a time that is convenient for you? I appreciate your time and look forward to hearing from you. Chris Napleton General Manager [email protected] 773-293-3352

    Review source: Google
  • Merlinda Dalipi
    Merlinda Dalipi
    12/14/2021

    Horrible experience. Every single I come here, there is a new issue. I called over a week ago to get my car serviced as well as a loaner. (I reiterated myself multiple times to make sure if he given a loaner) only to come to the dealership and be told my name was not on the loaner list and there was no cars for me. And then, I was told no one mentioned that my car had warrant after my car was diagnosed. When it was made not multiple times. The lady I spoke to might have been under the name of Elisa? No idea, horrible customer service. You would think they would try to make your experience a little easier or understanding of your situation, but no. My biggest regret is buying a car from here.

    Re: Horrible experience. Ever ...
    Napleton's Northwestern Chrysler Jeep Dodge replied on Wednesday, December 15th 2021

    Merlinda, Thank you for sharing your experience with us. Please know that we take your feedback seriously, and we would appreciate the chance to address your concerns. If you would like to discuss your experience in further detail, please contact me directly. Thank you, Chris Napleton General Manager [email protected] 773-293-3352

    Review source: Google
  • Rick Douglas
    Rick Douglas
    12/13/2021

    Came back for my fifth round of Jeeps at this dealership. Jeff was my salesman. Super patient, honest, and was able to work with me to get me the car I wanted. They are always reasonable and you can feel the family owned dealership vibe from start to finish. I'll be back for my 6th. Thanks Jeff!

    Re: Came back for my fifth ro ...
    Napleton's Northwestern Chrysler Jeep Dodge replied on Monday, December 13th 2021

    Thanks so much for the positive review, Rick! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congratulations on your new vehicle, and should you ever have any questions, please don't hesitate to ask.

    Review source: Google
  • Patrick Clay
    Patrick Clay
    11/28/2021

    No one loves the process of buying a care and Josue Cantoran made the experience a great one. He went above and beyond what was expected. He was available all hours of the day to answer any and all questions!

    Re: No one loves the process ...
    Napleton's Northwestern Chrysler Jeep Dodge replied on Tuesday, November 23rd 2021

    Hi, Patrick! Napleton's Northwestern Chrysler Jeep Dodge appreciates the 5-stars and feedback. The team is glad your experience was above and beyond. We look forward to future visits.

    Review source: Google
  • Barner Madrid
    Barner Madrid
    11/27/2021

    STAY AWAY!!!!!! I went this dealership in April. The service men are un professional aka a part is in back order. Tells me it will be faster if I ordered it from the manufacturer… I waited a few months since my jeep is working perfectly fine. I call in October part is back in stock. I call in nove to schedule an appointment. I was quoted almost 900 for the repair. I drop it off on my appointment after speaking with service . They somehow don't have my previous order ? yeah ok ?? I'm not paying for another diagnostic. Their sloppy . STAY AWAY.

    Re: STAY AWAY!!!!!! I went th ...
    Napleton's Northwestern Chrysler Jeep Dodge replied on Saturday, November 27th 2021

    Barner, Thank you for sharing your review. Your satisfaction is important to us at Napleton's Northwestern Chrysler Jeep Dodge. If you would like to discuss your feedback regarding your recent service experience, please feel free to reach out to me. I look forward to connecting with you. Best regards, Chris Napleton General Manager [email protected] 773-293-3352

    Review source: Google
  • Arron Martin
    Arron Martin
    11/26/2021

    Napleton's Northwestern sent me a recall for my car and got me in right away. Upon arrival James Kirkpatrick was friendly and gave me a time he assumed the car would be complete.

    My car was completed quickly and before the time allotted. James was friendly the whole time and made sure the service was to my standards.

    Thank you James and Napleton!

    Re: Napleton's Northwestern s ...
    Napleton's Northwestern Chrysler Jeep Dodge replied on Saturday, November 27th 2021

    Hi Arron, Thank you for your positive review. We are thrilled you had a timely, professional and helpful service experience. We are looking forward to your next visit with us here at Napleton's Northwestern Chrysler Jeep Dodge.

    Review source: Google
  • Laurie Andersson
    Laurie Andersson
    11/24/2021

    Napleton's Northwestern could give a Master Class on customer service. Recently, I took my Jeep in for an oil change only to be told that I was too early and to come back after more miles. What dealership doesn't take an opportunity to do an oil change, or more, needed or not? Not Napleton's Northwestern. Other experiences have include having tires fixed for no charge. When I asked about paying, I was told, "It's the right thing to do." (Thanks, Doug) Again, how many dealers just take cares of their customers, look out for their safety and say, "It's the right thing to do"?

    I can't say enough about this dealership. This is why I've purchased my last two Jeeps there and why neither of them received any servicing from any place other than Napleton's. This is why I've recommended my friends to buy Jeeps there and/or make sure any servicing is done there. If you want to be taken care of in the best way possible, this is the place.

    Re: Napleton's Northwestern c ...
    Napleton's Northwestern Chrysler Jeep Dodge replied on Wednesday, November 24th 2021

    Thank you so much for the positive review. We appreciate your patronage and hope to see you at Napleton's Northwestern Chrysler Jeep Dodge in the future!

    Review source: Google
  • JoAnna Hopson
    JoAnna Hopson
    11/18/2021

    JoAnna Hopson opted not to leave a text review of Napleton's Northwestern Chrysler Jeep Dodge

    Review source: Google
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