My Jeep Chrysler Dodge Ram

GREAT SERVICE!!!! Really loved shopping here all staff were great!!! Thanks Ashley for your great service :) will definitely recommend family and friends to shop here!!!

Re: GREAT SERVICE!!!! Really ... My Jeep Chrysler Dodge Ram replied on Wednesday, December 1st 2021

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Debbie George, Customer Care Manager 831-753-8044

Llevo semana tratando de hacer una cita por teléfono para un servicio a un carro y me tienen horas esperando y nadie atiende pésimo servicio, fui a hacer cita personalmente de igual manera prepotencia y malas caras.
Es la primera vez en 2 años que pasa esto deberían de tener un poco más de consideración.

Re: Llevo semana tratando de ... My Jeep Chrysler Dodge Ram replied on Tuesday, November 23rd 2021

Lalo, apreciamos que comparta detalles de su tiempo que pasó con nuestro concesionario. Le aseguramos que la satisfacción del cliente al 100% es nuestra máxima prioridad y nos gustaría tener la oportunidad de comprender mejor lo que sucedió. Comuníquese conmigo lo antes posible para que podamos resolver sus inquietudes. Sincereamente, Debbie George, Customer Care Manager 831-753-8044

I was planning on ordering a vehicle with them and they helped me through every step of the process and answered any questions I had along the way. Then we had a medical emergency in the family and needed the money to cover that. They were kind enough to cancel the order and do a full return on my Non-refundable deposit.

This place is run by great people.

Re: I was planning on orderin ... My Jeep Chrysler Dodge Ram replied on Tuesday, October 5th 2021

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Debbie George, Customer Care Manager 831-753-8044

Delilah was amazing, her communication was outstanding. She was always available, would respond straight away and always kept me up to date. Hopefully I will purchase another vehicle through her again.

Re: Delilah was amazing, her ... My Jeep Chrysler Dodge Ram replied on Wednesday, September 8th 2021

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Debbie George, Customer Care Manager 831-753-8044

Proceed with caution. Employees of the service department fraudulently completed an inspection report after I brought my vehicle in for routine maintenance. The service manager, Don, responded to my civil-but-direct push-back against this event with, "none of our techs are perfect," and failed to responsibly address the concern. They allowed my vehicle to leave the inspection with coolant below the minimum line but attested in writing that it had passed visual inspection. This was not because my engine was warm. One of the clerks at the service desk also refused to correct my name in their system that links into the FCA warranty database and became visibly irritated when I asked for the issue to be corrected before I sign the packet of service authorization papers.

Re: Proceed with caution. Emp ... My Jeep Chrysler Dodge Ram replied on Monday, August 16th 2021

Thank you bringing this to our attention. Sincerely, Debbie George, Customer Care Manager 831-753-8044

Arrived In the Carmel/Monterey area over the weekend for a few days. My '07 Wrangler broke down and needed diagnosis and repair. Thomas did an excellent job of getting me in quickly and repairing my jeep so I could continue my trip, on schedule, through CA. So impressed with him, great personality, "can do" attitude, an great communication. Thank you sincerely!

Re: Arrived In the Carmel/Mon ... My Jeep Chrysler Dodge Ram replied on Tuesday, July 20th 2021

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Debbie George, Customer Care Manager 831-753-8044

Beto at MY Jeep Chrysler Dodge RAM in Salinas was very responsive from first contact, when I told him I was driving 60 + miles and couldn't make it until later in the afternoon he pulled the truck I was interested in aside, fueled and washed it and kept me updated with text's and pictures. When we arrived he greeted us right away, took us straight to the truck for a looksee & test drive. He was professional, friendly and knowledgeable and went above and beyond to ensure we could work out the down payment so we could take the truck home that day. Beto made the whole experience a good one and I will definitely refer friends and family. He will also be the first person we call if we are ever in need of another vehicle.

Re: Beto at MY Jeep Chrysler ... My Jeep Chrysler Dodge Ram replied on Saturday, July 10th 2021

Thank you for the wonderful review and for traveling to MY Jeep Chrysler Dodge RAM from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Debbie George, Customer Care Manager 831-753-8044

Ricardo Cervantes opted not to leave a text review of My Jeep Chrysler Dodge Ram

BUYERS and CAR OWNERS BEWARE!! Do Not Take Your Cars their to get fixed or get a diagnostic check! We took our car in for a diagnostic check and they said it needs a new engine and total cost for repair comes up to $8400 to fix it. Also, they asked if I wanted to trade in our car. Something wasn't adding up and this was clearly a lot to take in so we wanted a second opinion. We decided to take it to our local auto shop located in Soledad, called Laras Smog Check and they said we only needed to change the thermostat and not the whole engine. How can these people sleep at night! Zero stars PERIOD!!

Great service, friendly and efficient!
They truly care about the customer!!

Re: Great service, friendly a ... My Jeep Chrysler Dodge Ram replied on Saturday, May 8th 2021

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Debbie George, Customer Care Manager 831-753-8044