My Jeep Chrysler Dodge Ram

??Buyers Beware??
I purchased a RAM 3500 2024 on 11/3/24 and have experienced ongoing issues. During a trip to Bakersfield, the truck malfunctioned. Despite multiple attempts, I only received a response from the salesman four days later, advising me to visit a local dealership. The dealership diagnosed contaminated diesel, though I only used their provided fuel and two small refills. The truck has been under inspection for almost two months, and I have struggled to get adequate assistance. I am very dissatisfied, and my case remains unresolved.
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Great service all the time

Customer service is great at this place.

Took my trade in and my down payment.Said my truck was coming the next day. Three days still getting the run around still. No truck no ETA of delivery. Been getting the typical salesman run around. No returned phone calls.Buyers Beware!!

My experience at MY Dodge was incredible. The gentleman that helped us was Damian. He helped the process go smoothly as we transitioned into a new vehicle.

Sirsi Rodriguez opted not to leave a text review of My Jeep Chrysler Dodge Ram

Shout out to Damian! He has great customer service, we have been customers for years and keep going back to ask for Damian. He is very knowledgeable and answers all our questions. We always recommend family and friends with Damian because we know that he will be great! Thanks Damian for all your help and for making things possible!

EVERYONE AT SERVICE IS VERY HELPFUL ! ID COME BACK AGAIN .

Robert Hurley opted not to leave a text review of My Jeep Chrysler Dodge Ram

I went in on 5/10/24 at 8am for a regular oil change. The service advisor who assisted me was Rick torres. When I had made the appointment they told me that if I scheduled the service for 8 am I would be out by 9:30am. I had asked if they could do the complementary car wash while my car was being serviced and said they would look into it. At 8:50 am my car was still parked in the same spot I had left it in. I went to ask Rick how much longer till they started he said “your appointment was at 8:30?” I told him it was NOT 8:30am but 8am. He said he would let the technicians know. 30 minutes late he came back saying that they recommended I get the air filter replaced and top off the steering wheel fluids for an additional $115. I said ok and he told me it would only take an additional 15 minutes.

Long story short: 1. It took a little over 3 hours for the entire service to be completed, 2. my car never got washed they said it would take an additional hour for the wash (probably 2 hours since they double the time they promise to complete the work) 3. I had to go to Rick 3 times to get updates and didn’t seem attentive at all. 4. Couldn’t provide me with a copy of the previous work my car had done so that I could compare it with the current service. 5. When I asked to speak to the service manager he was rude and not helpful at all. I couldn’t believe when he said sarcastically : “You’ll probably come back next time with a smile on your face like if nothing had happened.” At the end of the day I would had justified the long time it took to service my car had they provided friendly customer service. I told him I would NOT be returning…rather drive to Gilroy or Morgan Hill Jeep.