Motorcycle Shippers

Highly recommend this company . Brought my motorcycle from Florida to Arizona . Bike came to me in great shape , and very friendly staff that are willing to help 24/7 . Jerry at the main office was wonderful to deal with . Went out of her way to get me my bike .

Re: Highly recommend this com ... Motorcycle Shippers replied on Monday, November 15th 2021

Thank you so much for the kind words about our motorcycle shipping service. Ride Safe!

My order was from Utah to Texas and took exactly six weeks (1350 miles away).

Re: My order was from Utah to ... Motorcycle Shippers replied on Friday, October 1st 2021

Hello Tanner, thank you for taking the time to provide feedback on your experience. We are truly sorry that it was not a more positive one. Our team strives to provide outstanding service for every shipment but we're not perfect. We too have also felt the effects of the heavy load on our nation's transportation supply chain. And, in this case, it caused a clerical error with one of our routes. Our manifest showed that your bike was loaded on one of our trailers to go to Texas, but was not actually loaded. As soon as the error was caught, your motorcycle was scheduled for the next available transport to the area resulting in the late delivery. Thank you again for providing with feedback we can use to continually improve our service offering. We apologize for any inconvenience this may have created.

I had my Harley shipped from NY to TX. They passed the bike onto CRST trucking company but at some point the front of my bike came in contact with a mysterious corrosive substance that is eating away at my paint. I tried reaching out to motorcycle shippers they told me to file the claim with CRST which I did. After the claim was denied, I submitted pictures of the bike when picked up showing no damage and pictures now that the paint is bubbling and flaking they said they would push it up to a supervisor and it would take 7-10 days. It's been a month and no response after REPEATED emails and phone calls.

Re: I had my Harley shipped f ... Motorcycle Shippers replied on Tuesday, September 7th 2021

Thank you for providing feedback. Our ability to provide excellent service relies on understanding the areas where we need to improve. We are sorry to hear that you were not satisfied with your transport. We do provide valuation coverage with each shipment and we did verify that the claims department had reviewed this claim (at our request) on three separate occasions. Each claims analyst noted the same information on the review sheet as: "No change in condition noted at time of delivery". Without any change / difference in the motorcycles condition being noted on the delivery documents, any claim filed at a later date cannot be approved. Our valuation coverage will pay for any new damage that is noted at destination by the recipient. Based on the condition of your motorcycle as noted at the time of pick, it was delivered in the same condition with no additional damage noted. We constantly strive to provide the best service possible, and the more information we can gather the better we can serve our riders. Your comments will be used to help improve our service. Ride Safe.

This is by far the worst shipping company I have ever dealt with! It has been over a month since the bike was picked up in California headed to North dakota. I called multiple times and no one can help me. If I actually get to talk to a person they are extremely rude. They refuse to let me talk to a supervisor to try and even find out where the bike is. My suggestion for anyone considering this company to RUN the other way!!!! They also were 3 days late picking up the bike in with I missed 3 days of work. They didn't seem to care much about that either. WORST SHIPPERS EVER!!!!!!!!

Re: This is by far the worst ... Motorcycle Shippers replied on Saturday, June 5th 2021

Thanks so much for reaching out to us, we work hard at improving everything we do, every day of the week. It's feedback that help us become a better organization. We do our best to keep our network on time and provide estimated dates for service, but we certainly aren't perfect. Everyone involved wants to get your delivery done as soon as possible as space on our trucks is limited in this summer season and during the economic recovery from the pandemic. Your bike was delivered safely on June 4th. We apologize for any communication issues that you have experienced. Our team has been working hard to best serve riders for over 2 decades. We always intend to be kind and helpful. In fact, its part of the values you will see on website https://motorcycleshippers.com/about-us.

When I searched ship motorcycle 10 years ago I found Motorcycle Shippers. This is by far the best company you can possibly use to ship your motorcycle. You can trust them to ship a motorcycle across country and know it will get to your destination safe and fast. They are cycle riders themselves and understand the passion of riders. There is nothing better than being able to ride where you want, when you want, and what you want.

Motorcycle Shippers provide the platinum experience in motorcycle shipping. Excellent service and fast shipping.

Re: When I searched ship moto ... Motorcycle Shippers replied on Wednesday, May 12th 2021

Thank you so much for the kind words. We work hard to serve riders across the nation with quick, affordable and safe motorcycle transport. Let us know how we can help you.

I placed an order for my bike to be shipped from Boise, ID to Tampa FL for our move no later than 3/24 as we are leaving 3/25. On 3/22 my husband and I contacted customer service because we hadn't heard from them regarding when the bike would be picked up. The man who answered was rude, condescending and spoke as if we were inconveniencing him by inquiring on the pick up date. He rudely informed me that I needed to call the day before to find out when it will be picked up. It was estimated to be picked up between 3/16 and 3/24. So basically he said it was my responsibility to contact them on 3/23 to find out the pick up.

I found not only his tone to be unprofessional but also unprofessional that it is the responsibility of the customer to contact them the day before the last day of the pick up window to find out when it would be picked up. It is very inconvenient to not be notified with any kind of advance to prepare for the shipment.

We will be contacting today and if we experience the same treatment and lack of information we will be requesting a refund and no longer use their services now or in the future. This review will be edited based on the outcome of my experience.

Re: I placed an order for my ... Motorcycle Shippers replied on Wednesday, March 31st 2021

Thanks so much for reaching out to us with your concerns. We aren't perfect but we work hard at improving everything we do, every day of the week. It's feedback from customers like you that help us become a better organization. We apologize for the communication issues that you have experienced. Our team works to serve riders with professional customer service, and we have been doing so for over 2 decades. It is our intention to be thoughtful and helpful in all of our conversations. In fact, its part of the values that align our actions here https://motorcycleshippers.com/about-us We met internally with our team in an effort to find and review any calls that transpired around your shipment. We also called your husband immediately after seeing your feedback and reviewed your needs again. Our drivers and dispatchers are directed to reach out to our customers You should only be required to call is if you are returning a previous call from our team. We do see that your shipment was picked up on time (3/23). If there is anything we can do to assist, please let us know.

Had a bike shipped to me from dealer 1/2 way across the country. Entire process done online and with email. Great service. Quick responses to email. Driver was very friendly.

Re: Had a bike shipped to me ... Motorcycle Shippers replied on Saturday, June 5th 2021

Thank you for your kind words, Ride Safe!

I recently had the pleasure of using Motorcycle Shippers. I moved a 2019 Road Glide from California to S. Carolina. My bike is perfect. Less than 1300 miles and I was really stressing about shipping my bike. I dropped my bike off at the trucking depot. They used a special pallet that protected the bike and allowed it to be secured well. My bike arrived in perfect condition. The driver was extremely professional. Highly recommend these guys. Thank you!

Re: I recently had the pleasu ... Motorcycle Shippers replied on Sunday, January 31st 2021

Thank you for your kind words Vince. Ride Safe!

After getting quotes from several other companies to ship a dirt bike from California to Georgia, I decided on Motorcycle Shippers. When you enter your information online, so many companies send automated emails with minimal information and I am always concerned with being able to actually talk to a person. I called the number provided on their quote and spoke to Ed who went above and beyond to make sure I had answers to all my questions. After speaking to him on the phone, I went ahead and placed the order online as he instructed. I received an error message on my end so I sent a quick email to Ed (who had also previously sent a personal email) who responded right away AND called to make sure I received his email and reassure me that everything looks good on his end. Overall, it was a very personal experience and I never felt like just another customer. It was obvious they take pride in making sure the process goes as smooth as possible. His excitement when I explained the situation about having the bike shipped from one family member to another matched mine which was also something I found to be awesome!

Re: After getting quotes from ... Motorcycle Shippers replied on Friday, December 18th 2020

Heather, thank you for your kind words. We constantly strive to provide the best service possible and the more information we can gather helps us better serve our clients. Ride Safe!

Great website, great service, and great people. All around 5 stars. Will definitely use them again.

Re: Great website, great serv ... Motorcycle Shippers replied on Tuesday, September 7th 2021

Thank you for the kind words, Ride Safe.