Moss Bros. Volkswagen

Purchased my first brand new car and couldn't have done it without the help of Ahmed! Went above and beyond to make us feel welcome and comfortable and gave us the best deals he could get. Will be bringing my friends and family to Ahmed next time anyone needs a car!

I had a great experience on my purchase of a Volkswagen Atlas sport 2022. Specially my sales person his name is Ahmed (AK). My sales guy AK Gave me different options On purchases he made me feel comfortable and welcome! He has really good customer service skills. If I would ever need to buy another car I will go back to AK!

Re: I had a great experience ... Moss Bros. Volkswagen replied on Tuesday, December 21st 2021

Connie, I am glad to hear that our team was able to assist you in your car purchasing needs. We strive to make sure every one of our customers is provided the most admirable customer service possible. Our team would like to thank you for letting us provide you with that. If you have any questions please let us know. Thank you again and I hope you have an amazing day.

I want to thank moe for his help he was very professional.

Re: I want to thank moe for h ... Moss Bros. Volkswagen replied on Tuesday, December 21st 2021

Thank you very much for giving us your business and for giving us a five-star review, John. If there is anything else that we can do for you please let us know. All the best, David Ortiz - General Manager

DO NOT BUY HERE! Over 30 days after our trade in and purchase and they are so incompetent they still have not completed the required paperwork for the DMV or lender after days and days calling to get them on it! Their contractual obligation is 10 DAYS! And then after dealing with their disrespectful manager, David Ortiz, who is equally inept and yells and insults the customer he said let's "unwind" the deal, he wants me to return a vehicle while he has mine and pretend it never happened like that's how a contract works all because couldn't get the contract done on time on his end! Laughable. Needless to say their own attorney has had to get involved and undo all the damage David and his dealership has done! Do yourself a favor and go to VW of Murrieta! Should have listened to family who bought their vehicle there and had nothing but a pleasant experience with superb customer service!

Re: DO NOT BUY HERE! Over 30 ... Moss Bros. Volkswagen replied on Tuesday, December 21st 2021

Heather, This is David Ortiz, I'm sorry about your experience. I would like to speak to you directly so we can speak about what happened. Please give me a call at your convenience. 951-485-4188 ext 8122.

Traded a 2015 Ford Fiesta For a 2017 Kia Soul! That were very helpful and knowledgeable about the car. Financial department was awesome as well! Would definitely recommend Moss Bros Volkswagen to my Friends;

Re: Traded a 2015 Ford Fiesta ... Moss Bros. Volkswagen replied on Friday, December 18th 2020

We are grateful to be open and serving you. Thank you for trusting Moss Bros. with your new vehicle purchase and leaving this great review.

Worked with different salesmen and sales managers to coordinate a lease deal under VW's sign then drive winter event. Made an appointment for tomorrow morning to come in and lease a vehicle. Then got called today by a different sales manager telling me that I should go somewhere else because they would not be honoring the prices shown by VW.

Re: Worked with different sal ... Moss Bros. Volkswagen replied on Friday, December 10th 2021

Here at Moss Bros, we take your comments and concerns very serious to ensure each one of our customers are taken care of. We would like the opportunity to redeem ourselves and further assist you. Please call me at 951-485-4188to make sure you are heard and understood. I look forward to speaking with you. David Ortiz General Manager

My sisters sunroof wasn't working anymore on her jetta so she took it in for maintenance they took her car for 7-8 hours just to call her and tell her that they would need her car for about a week to replace the sunroof...they stated after 7-8 hours that a sunroof usually takes about a whole week to replace if that was the case then why didn't they state that from the start ? Horrible communication I don't think they did anything to the car and they had it for 8 hours I know ppl who own auto glass shops and IT DOES NOT TAKE A WHOLE WEEK TO REPLACE A SUNROOF very inconvenient they could've just stated that they would need her car for the whole week from the start and she could've decided whether or not to leave the car now since there was no communication my sisters whole day off was wasted horrible experience I DONT reccomend this dealership

Re: My sisters sunroof wasn't ... Moss Bros. Volkswagen replied on Friday, December 10th 2021

Thanks so much for the valuable feedback. I am so sorry to hear that your ownership experience has not been what you expected it to be. I would appreciate if you could reach out to me, as I do not have enough information to contact you directly. I am Ernie Guzman, the Service Director, and my phone number is 951 485-4188 x8279. I am hopeful that I can help you to feel better about your volkswagen and our efforts to help with your vehicle needs.

Great sales crew David the Gm went above and beyond to make this happen Thank You Moss Bros

Re: Great sales crew David th ... Moss Bros. Volkswagen replied on Monday, November 25th 2019

Thank you for your review we appreciate your business Nick Hassan General Manager

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