Momentum Bmw

BMW's service is okay, but repair costs are high and the car often has issues. Not satisfied with the experience. (BMW 750i -2018)

I purchased a car and within 7 hours of picking it up it was dead. The dealer ship decided to back out of the deal instead of fixing the issue which cost me to lose $350 on adding Sirius Radio to the car. I filed complaints with both the BBB and BMW USA. I will never own a BMW car again

wajiha rehman opted not to leave a text review of Momentum Bmw

Wonderful experience very much satisfied with the sales staff

I went to see X3 and X5 model to decide which one I want to buy but instead of showing me both models he is saying me that he is not there to show me anything. I need check online and let him know which one I want because they sell cars like candies!!

I highly recommend this place to anyone interested in buying a BMW. Nick was extremely helpful throughout the process, and I really appreciated the excellent service from the staff.

the best in htown

SHAME ON YOU MOMENTUM BMW!!!

BUYER BEWARE! THIS PLACE WILL SELL THE CAR OUT FROM UNDERNEATH YOU!

I was in the middle of negotiating a deal to buy a car and have it shipped to me when I was told that someone else had put down a deposit on the same car I was buying! It did not matter that I was negotiating my deal, they sold my car to someone else! All they could say to me was "Sorry, you didn't put down a deposit." Well, guess what!?!?! I wasn't told I needed to put down a deposit so that they would not sell the car to someone else until it was too late!

BAD BUSINESS PRACTICES! I WILL NEVER BUY A CAR FROM THIS DEALERSHIP AND I HIGHLY SUGGEST YOU DO THE SAME! THEY HAVE HORRIBLE CUSTOMER SERVICE AND ARE ONLY TRYING TO MAKE A DOLLAR, NOT EARN CUSTOMER LOYALTY!

Excellent service! Barry Bailey is an outstanding professional. The entire team was great!

A few days ago, I took the car to Momentum due to a few issues, including a coolant leak, a musty-smelling A/C, and some minor concerns.

Today, the service advisor informed me that cleaning the A/C would cost around $400, plus an additional charge for replacing the cabin filter, as it’s not covered under my warranty or maintenance plan.

This surprised me because my car is still under warranty and Ultimate Care+ until 2026. Last year, I had the cabin filter replaced under the same circumstances, and it was covered at no cost, so I assumed it would be a simple fix again.

Since I may need to sell the car soon due to relocation, I decided to skip the A/C cleaning. However, the service advisor then told me that if I declined the cleaning, I would still have to pay a $300 diagnostic fee.

After some back-and-forth about whether the service should be covered under my plan, the advisor asked, “Did you expect free service?” I explained that I was willing to pay if I had been informed of the cost upfront, but these charges were unexpected. She claimed she had mentioned it when I dropped off the car, but in reality, she hadn’t.

Not to mention her lack of professionalism, she also failed to answer basic questions about the service. She kept saying, “I don’t know,” and even pointed at her shirt with a MINI logo, as if that excused her lack of knowledge. If a MINI service advisor isn’t capable of assisting BMW owners, then why was I assigned to her in the first place when I specifically scheduled service for my BMW?

Frustrated but not wanting to argue further, I paid the bill and was about to leave. That's when I ran into the sales advisor who had helped me when I purchased the car. He has always been professional, which was one of the reasons I bought from this dealership. After hearing my experience, he agreed that I should not have been charged without first approving the cost and suggested I speak with the Service Manager, who later refunded the charge.

However, as I was about to drive off, I checked the invoice and saw that the $300 diagnostic fee was actually for the coolant leak—which, as far as I understand, should have been covered under warranty as well. At that point, I was too frustrated to go back inside and argue again.

This entire experience was frustrating and unnecessary. Poor communication, unprofessional service, and unclear policies made what should have been a routine visit a headache.

Would I recommend this dealership’s service department? Absolutely not.