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Mobility Works

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About Mobility Works

Whether you are in the market for buying or renting a wheelchair accessible vehicle, certified pre-owned or mobility equipment, we offer a large selection.

Location & Directions for Mobility Works

173 Industrial Blvd, La Vergne, TN 37086
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Services Mobility Works Offers

Mobility and Transportation, Mobility Works

4.0 Out of 5.0

Reviews For Mobility Works

Reviews for this business have been aggregated from multiple sources.

Based on 50 Reviews

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Kara Maynard
Review source: Google Kara Maynard Thursday, August 11th 2022
Mike, Gary, and crew made sure I drove away in my new car a happy customer. Their hard work and dedication to make sure the hand controls worked how I needed them to. Very Pleased!!!!
Re: Mike, Gary, and crew made ... Mobility Works replied on Thursday, August 11th 2022

Kara, thank you for taking the time to leave us a review!

Wes Caldwell
Review source: Google Wes Caldwell Thursday, July 21st 2022
We started working with Michael McCabe in the Spring of 2022, and were just lightly looking for a used accessible vehicle. At that time, nothing matched what we were looking for, but Mike kept in touch and eventually found us the perfect vehicle. Mike is an expert salesman who knew how to search and source the right vehicle to fit what we were looking for, within our budget, etc. Mike is a consummate professional and gentleman who guided us through a complicated process to close, but made it simple for us. Mike went above and beyond in helping us navigate the details of purchasing our vehicle even with us being out of state for a majority of the time. He was invaluable in doing all of the little things behind the scenes to keep the process moving forward smoothly. The supporting staff at MobilityWorks in La Vergne was great as well - always pleasant, professional and helpful. I really can't say enough about our experience and the amazing support Mike gave us along the way. I would definitely purchase another vehicle from Mobility Works, and they are lucky to have such a great salesman in Mike representing the company.
Re: We started working with M ... Mobility Works replied on Thursday, July 21st 2022

Wes, thank you for taking the time to leave us this awesome review!

Laura Stewart
Review source: Google Laura Stewart Saturday, July 2nd 2022
Absolutely HORRENDOUS service! Do NOT use them!
Re: Absolutely HORRENDOUS ser ... Mobility Works replied on Monday, July 11th 2022

Laura, we take client experience very seriously, and this review has been passed along to our Regional and General Managers to look into this issue further.

Joseph Myles
Review source: Google Joseph Myles Friday, July 1st 2022
I went there to get information about renting a vehicle that transfers wheel chair. I was given price of rental buy vehicle. Also given phone numbers for businesses that provide these services in which they drive the vehicle and assist in loading and unloading wheel chair. Now I have this information if I need these services in the future.
Re: I went there to get infor ... Mobility Works replied on Friday, July 1st 2022

Joseph, thank you for taking the time to leave us this awesome review!

Carol Slate
Review source: Google Carol Slate Wednesday, June 15th 2022
Great customer service. Friendly staff. Went above and beyond. I dropped two cards on floor and they went under the platform. They went as far as removing the seat to find them! Thank you so much!
Re: Great customer service. F ... Mobility Works replied on Wednesday, June 15th 2022

Carol, thank you for taking the time to leave us this awesome review!

Bob Miller
Review source: Google Bob Miller Saturday, May 7th 2022
Years ago, there were multiple adaptive mobility solutions in Middle Tennessee. Then along came MobilityWorks, and they bought out all of the smaller shops, leaving them as the only option in town.

Some background…my wife was born with a birth defect, PFFD. She wears a prosthesis on her right leg, and has always had a left hand gas pedal installed in her cars to enable her to drive. I should add that she is a woman in her 50’s, and has driven this way for 30+ years.

Getting this performed on a car had always been a painless process. 8 years ago, we bought her a new car, and then called MobilityWorks to do the modification, and were told that installing those was illegal, and they therefore couldn’t do it. After some back-and-forth, I sent an email to the president of the company. We also reached out to Apple Mobility in Lebanon, TN. Apple Mobility immediately said that they would be happy to install the needed adaptive equipment, and they did so in just a few days. It ended up being the best and most comfortable install she had ever had. A few days later, I received a response to my email to MobilityWorks, apologizing for the information I had been told, and offering to install the equipment. I politely declined, and said that we already had the left-side accelerator installed.

Fast forward to last month. We decided to replace my wife’s 8-year old car. Apple Mobility had since closed their Lebanon location, making their closest location to us in Cookeville, TN, nearly 60 miles away. So we decided to again try MobilityWorks. The person we talked to was very nice, and said they would be happy to do it. I gave him the information about the car. For a few days, he was very responsive, and kept emailing questions. After about a week, he told me that they would be unable to install the left side accelerator because the car is a hybrid (which it is not). I sent him a copy of the window sticker and specs for the car which clearly show that it is not a hybrid. At this point, he agreed, and said he would need to talk to the tech.

After a few days of not hearing anything, I emailed back. I was then told that they were talking to the vendor about the equipment, and he would let me know as soon as they hear anything. After a few more days, I emailed again and asked if we just need to look at someone else to do the install. I receive a quick response saying that they had heard back and were putting together options.

A few days later we reached out to Mike Apple at Apple Mobility in Cookeville. He told us that this would be no problem. He quickly procured the parts, and we had them professionally installed by them today.

Bottom line, if you want to be “ghosted”, or if you want to buy an extremely overpriced conversion van or scooter, then MobilityWorks is the place for you. But if you want to be treated with respect, and get the product that you need and you are comfortable with, drive the extra miles to Apple Mobility or anywhere else. You will not regret it.
Shannon Renee Featherston
Review source: Google Shannon Renee Featherston Thursday, March 3rd 2022
Great Friendly service. Very helpful and knowledgeable staff.
Re: Great Friendly service. V ... Mobility Works replied on Thursday, March 3rd 2022

Thanks for the kind words, Shannon.

Beth Naffien
Review source: Google Beth Naffien Wednesday, January 5th 2022
Need to give a shout out to Jeremiah Groves (service tech) he made sure this visit was completed correctly unlike the last (with a different tech). Before we left he went over everything he did and made sure there was nothing else I needed done before leaving !! Y'all need more Techs like Jeremiah !!!!!
Paula Reed
Review source: Google Paula Reed Friday, July 16th 2021
Paula Reed opted not to leave a text review of Mobility Works
Scott Hallberg
Review source: Google Scott Hallberg Sunday, June 27th 2021
Friendly staff, Very helpful
Re: Friendly staff, Very help ... Mobility Works replied on Tuesday, June 29th 2021

Thank you for taking the time to write this awesome review for us, Scott!

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More About Mobility Works

Offering a large selection of handicapped vans and handicap conversion vans, with on-site service departments to handle maintenance requests.