Midwest Express Clinic

Mazola steadman opted not to leave a text review of Midwest Express Clinic

Always a good experience!

Re: Always a good experience! ... Midwest Express Clinic replied on Monday, December 20th 2021

That is wonderful to hear, Alice. Thanks for choosing Midwest Express Clinic!

Monique Bridges opted not to leave a text review of Midwest Express Clinic

I never had a problem going here, but this particular night I did. I tested positive for covid so I immediately scheduled an appt for my boys. Once it was time for the appt I called just to check in and was told that the wait time was an hour. That's fine I don't have a problem waiting. Closing time was approaching so I called back myself for an update. In doing so I was placed on hold, shortly after confirming my boys named I was muted. She NEVER asked me to hold on and no waiting music was playing. I hung up after waiting about 15 minutes on mute and constantly saying HELLO and had to call back 3 times in order to get an answer. DAISY answered the phone told me that someone called me back and I don't answer. I informed her I didnt get the call and I can show her my call log, she replied MHMMMM and kind of brushed me off as a liar. I understand that you are busy, I worked in the medical field myself and I know how busy it gets but that was not okay. My babies are 2 and 5 and it was mandatory that they get tested especially since I tested positive for Covid. I followed all of the proper steps to be seen that day. My sister was about to get my boys tested for me and they were both negative, but my youngest was wheezing. Currently waiting for those results.

Re: I never had a problem goi ... Midwest Express Clinic replied on Friday, December 17th 2021

Dear Markita, we are so sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.

Very fast and professional

Re: Very fast and professiona ... Midwest Express Clinic replied on Friday, December 17th 2021

Thank you for your great feedback, Letrice. It means a lot to us at Midwest Express Clinic!

I was seen at this clinic on 12/7/21. Was diagnosed w common cold. 2 days later I started to vomit and went back on the 10th. Therese ball stated to me there was nothing she could do and could not give me more time off work. She gave me a prescription for antibiotics and sent me back to work. I did not stop vomiting. I went to ER SAME NIGHT! I was diagnosed w viral infection. I called to office blue island office today 12/13/21 at 752am for answers and the nurse told me "welp she gave u antibiotics". Plz just go see a good practicing doctor and not a rushed physician. This diagnosed from Therese ball was completely wrong and could have infected ppl at work and the ones in my home. I have been off work for 9 days no pay for her diagnosis of a common cold. When I asked her to fill out paperwork for short term disability she said that was drastic and it takes too long. ! If there is anyone above the ppl in the office that can help. Plz do.

Re: I was seen at this clinic ... Midwest Express Clinic replied on Monday, December 13th 2021

Dear Dayona, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.

Reviews make you scared to go to the doctor I swear because there is no way you got five stars unless these are employees because right under the five stars be a one-star that's suspicious and then the response from the owner is hilarious the same repetitious BS response the patient said what they said what do they need to call you for is if they're lying or something what more do you need to hear what happened is what happened I guess I won't be making an appointment trust me this is the only Clinic I've been searching for a while now it is so hard to find Clinic. These days

Re: Reviews make you scared t ... Midwest Express Clinic replied on Monday, December 13th 2021

We are extremely sorry to hear about your disappointment. If you need additional assistance, please reach out to us at 866-495-4006. Thank you and we look forward to hearing from you.

I went in early to beat the rush. And they we're pretty fast and helpful. I usually don't like going to bigger clinics because of the waiting times. The medical assistant was very nice and helpful. The doctor was very nice and taken the time to explain my diagnosis.

Re: I went in early to beat t ... Midwest Express Clinic replied on Monday, December 13th 2021

Jerry, thank you so much for your fantastic review! We are thrilled to hear you have nothing but incredible things to say. Thanks again!

Maggi M. opted not to leave a text review of Midwest Express Clinic

michelle boozer opted not to leave a text review of Midwest Express Clinic