Midlands Honda

Honda does great job at regular Maintenance of my Honda Pilot. I went for an Oil change and tire rotation. The wait time is usually 1.5-2 hours even with appointment but they have nice entertainment system where they play movies, quiet rooms as well. They did 24 point inspection on my vehicle and I had asked them to fill up tires at 35. However, when I received my car 3 were at 36and 1 was at 37. Then they had washed my car so I would think that would have further cooled down the tire pressure but still it was a bithigh. I will have to lower the pressure myself now. They told me new break fluid was needed for which they charged $200 which is at the highest end when I looked up prices online. But other than that it is great they washed my car and placed plastic on my seat. Gregory was nice, friendly, professional.

Very professional process

Ot was a long tiredsome day it took forever to do the oil change and my advisor for today was very so unprofessional she didn't respond in a timely manner and then she just gave me my paperwork and said I could leave so for that purpose only I rate the service a one star

I've consistently had poor experiences at Midlands Honda. My most recent visit was frustrating, with service advisors seemingly unaware of waiting customers. Some were sitting at their desks or chatting with coworkers while I waited to be acknowledged.

After a 15-minute wait, I spoke with Manager John by telephone, who listened to my concerns and apologized. I was hoping he would make this situation right but did not. However, the service advisor who eventually assisted me was unhelpful (well he did give me a free coupon to McDonald's haha). He claimed to have checked the schedule for an oil change, but quickly returned to inform me that I couldn't be fit in - I highly doubt any meaningful effort was made to accommodate my request.

Unfortunately, this isn't my first disappointing experience at Midlands Honda. Over a year ago, my car was misdiagnosed, and I was told the issue was major. Thankfully, I took it to another Honda service shop ( Sumter Honda), where the problem was correctly identified as minor and easily repairable.

Based on my experiences, I would strongly advise against trusting Midlands Honda. Instead, consider visiting Lake Murray Honda or Sumter Honda for exceptional customer service and reliable repairs.

I purchased an Odyssey van from Midlands as a Christmas surprise for my wife. Marisa was my sales representative and she was absolutely amazing! I chose Midlands even though I live over 150 miles away because of the great deal they offered me. I am completely satisfied and my wife was thrilled to say the least on Christmas morning! Kenny

Angela is the best!!!! She went above and beyond to ensure that I was taken care of. The best service in Columbia..GO SEE HER.

The following is my experience buying a car from Midlands Honda in Columbia, SC.

The first night I had it, the entire interior flooded through the sunroof. Apparently there are cracks along the frame of the sunroof, so when it rains heavily water pools and leaks through the seal. Water went down the inside of the windshield, dripped onto the dash, the seats, and entertainment system and pooled up on the carpet, especially the passenger side. The screen in the entertainment system was damaged from the water and the sound deadening underneath the carpet of the interior soaked up water like a sponge.

Over the next five days I called no less than ten times and spoke with at least five different people. At least three people took my number and assured me someone would call back. Most sales people hung up when I asked for a sales manager. Eventually, one helpful salesman noticed I had called a number of times and helped me get in contact with a sales manager, who promised to leave my number with the general manager and assured me the GM would call on Monday. This did not happen. I was not asking for them to take the car back, nor was I being unreasonable on the phone. I was not angry, I just wanted to speak to someone of authority about helping to pay for the damage from the leak in the sunroof. I would have even brought it to them for them to see the damage themselves. I do not think that I was being unreasonable, and I would expect that most dealerships with any care for their customers that sold a car without noticing the defective sunroof in their “124 point inspection” that caused a flood would at least have the courtesy to talk to me on the phone. This does not appear to be the case at Midlands Honda.

I suspect they also cleared codes from the car to stop the check engine light from being on instead of fixing the issues, because two days after purchase the check engine light came on for an Evap leak (yes the gas nozzle is tightly on).

Another issue that immediately showed itself is when I attempted to use the windshield wiper fluid on the rear window, fluid came pouring out of the headliner onto the back seat.

They also advertised a warranty for the vehicle on the website (and with a sticker on the car) that when I arrived they told me it could not actually be offered due to the age of the car. I also was charged an additional $900 for a “premium package” that was explained as 3 free oil changes at my closest dealership owned by them, but I was not able to get any paper saying this, and I do not know if I will actually be able to redeem this until I attempt to get the oil change. We will see.

During financing talks, the four square came out and I was shown my monthly payment that goes along with my down payment. This did not add up with the APR (that I had to talk with a finance manager to identify) and the total payment price over the specified duration of time, and only after getting a quote directly from the finance manager (and around the salesman) that I kept with me was I able to get the monthly payment that I expected when I arrived and not the one the salesman was trying to now give me. This was interesting as nothing about the terms changed, the monthly payment lowered. I asked repeatedly, but it was not able to be explained to me what the $52 /mo discrepancy was from the salesman’s number and the finance manager’s number, nor was it explained why it had randomly gone up when I arrived at the dealership.

To be transparent, I was offered a small incentive to sign on the spot as well.

I wanted to like this dealership and the salesman. It was nice of them to pick me up, and when I left with the car, I was happy with the deal and what had transpired, even if some strange things had happened along the way. But after the damage the car has sustained since, and the radio silence I have received from the dealership, I am not left with nothing but regret for dealing with Midlands Honda and I cannot in good conscience recommend anyone go and buy a car at this dealership.

Janet Sumter opted not to leave a text review of Midlands Honda

It was very professional.

Bob Manganello did a great job. Kept me informed and on schedule on a VERY busy day.