Mick's North Hills Chrysler Jeep Dodge

I traded in 2 vehicles for one and yes I did have negative equity but was pushed into a truck I really didnt want. Needed a truck to haul and first noticed there was no brake control and was told can put one in (not knowing you can't put an aftermarket brake control in these new rams) so I thought no big deal. Did research on the engine while there and decided to go ahead even though my gut was telling me to walk. Take the truck home and it does not work with any trailers I hooked it up to. No lights on any trailers will work. Took it to a shop and replaced the plug. Still wouldn't work. Took it to another one and was told Ram is aware of this issue since April but no resolution. So here I am pushed into a 2025 Ram 1500 that I cant use and the brake control I ordered was $175 to be told its the wrong one and the one I need is $225. So I am now $225 in that I am trying to install the brake control myself because Jim Shorkey said it would be $350 to install. So $575 for a brake control?!? No thank you. So im stuck with a truck I can't use. Was hoping they would at least say they would install the brake control at no cost since I got the truck there but no. Sales people were nice and really worked to get numbers where I needed but its been one disaster after another with this truck since I bought it in September.

Needed a new FOB and two keys cut for my Rubicon. The person at the service desk was very pleasant and it took no time at all. The pleasant surprise, they gave the Jeep a quick washing. Very impressed.

All in all the best experience I’ve had. Jaret took care of my fiancé and I in our search for a new (to us) truck. We looked at multiple trucks and different dealerships from Erie to Pittsburgh. They took care of the few concerns we had and went above and beyond for us. This is the dealer for Chrysler, Dodge, Ram and Jeep.

Sales person was great, helped me along the way

You might want to think twice before dealing with Jim Shorkey North Chrysler Jeep Dodge Ram . To sum up my story - I leased a 2025 Durango, everything was great, I love the vehicle, JJ (salesman) was awesome, could not have done a better job. "BUT" I realized that on the lease I purchased the ceramic coating and the scotch guard, neither were ever applied, I called and was told to bring it back down (45 minutes) and they will reapply it, but it was never originally applied (??) and the scotch guard was not even applied when I took it back.
Then 5 days later, I received an email / call from finance that there was some kind of screw up with taxes (???) that we have to resign the paperwork, he emails it over and we resign everything - showing a 12,000 mile a year lease agreement.
Everything done, right? NO, now, 1 week later - I just received ANOTHER email/call saying that the signatures didn't go through, we have to resign again.
THIS WAS A COMPLETE LIE.
The paperwork finance sent this time - he lowered the yearly mileage to 7,500. The manager says that the second set was made in error - how many errors are they going to make?
What kind of scam is he/Jim Shorkey running here??
Originally, I gave them a 5-star review, but I couldn't find it, so I had to write this one. Very UNSATISFIED with my whole experience, except JJ, but I will be going on social media, facebook, twitter, etc. telling my story and letting everyone I know not to go to Jim Shorkey.

JJ was absolutely lovely to work with. He is kind and so easy to work with!

Great Service and Fast Buying Process.

My lease was up in the next few months so I traded my old Gladiator in for a new one and it was a pleasure dealing with Jaret and Daryl at Jim Shorkey in the North Hills. They walked me through all my options (more than twice) and in the end got me into a 2025 Gladiator which I love. They were friendly, professional, easy to talk to and they didn't pressure me. It was another great experience at Jim Shorkey on McKnight.

I’ve bought vehicles from the shorkey locations for years now. I plan to continue as I get the best pricing and treatment here. Thanks again for an awesome Jeep guys!

Steve is AMAZING!!! This was our forth car we bought from him and he always knows exactly what we’re looking for! He is more than just a car salesman as he builds a relationship with you and makes you feel like part of the family! His attention to detail, honesty and care is what brings us back everytime we are looking for a new car!!!