Mercedes-Benz of Tri-Cities

Updated: received a call from Brain and was offered to make things right after my last service appointment didn’t end the way I liked. I was able to bring my car in and they did some digging and found the part to fix my glovebox, and they went above and completely detailed my car interior. Really pleased with the effort made to make things right! Thank you

Thank you, Elise, for making our vehicle purchase an enjoyable experience! She was a joy to work with and I highly recommend this dealership.

As every year we took our suv to maintain services and this time wasn't that good on staff service, I would like them to be more friendly and kind

This is one of the least professional dealerships I’ve been to, the service parts department “worker Todd” completely humiliated my wife by being so rude when she asked for assistance. When she brought up that he was being rude he told her “I don’t care, go away”!! What kind of business treats people like this especially since we’re senior citizens?
Always check the charges to ensure work is done properly like Topping of fluids, tire rotations, or wiper blades replaced, etc.
very poor MB representation!

Bought a vehicle from them in June and they were supposed to put new tires on and repair the lift for the rear hatch. It's now almost November and they have yet to do what they promised. We have called multiple times and every time they are "looking into it" but have yet to ever call us back. Wouldn't recommend dealing with them.

They not answer their phones and when you don't get the department you want, they just hang up on you. Unprofessional

I want alone time with Micheal Ingram ????

I had a wonderful experience with a young man Andres. My family and I had many questions and he was happy to answer all of them and was very friendly. Highly recommend this place due to the great customer service I received.

I had a terrible experience getting my car serviced. First of all, I walked into the service area and was not greeted by anything but dirty looks from staff (except the female). Then a male came up to me and asked me if I had an appointment, I informed him I did, and he rudely asked for my name then walked away. After looking on the computer for a while he told multiple other staff he was helping me, but never directed me to sit down or to any area, so I patiently waited in the middle of the room. Eventually he said he was printing information off for my car and I took a seat. After printing some things the man said “there’s a recall on your car”. I replied “oh yes, I was going to tell someone about that” and he replied “ well now I’m telling you about it” in an extremely condescending tone. Eventually I leave and walk around and look at the vehicles in the lot waiting for my ride to pick me up (not a single sales person helped or checked on me or anything). Once I came back to pay, I spoke to a different man who was absolutely just as rude as the first man. After putting my card information in because their card reader wasn’t working the man read off an old address they had on file for me and asked me if it was a good address. I replied that it was not, and the man just stared at me as if I was causing a large inconvenience for him. Literally just stared at me for probably four or five seconds like he wanted to hit me then he asked me for an updated address.

I have two homes. I split my time between Olympia and the tri cities. I fully I intended to purchase and trade my vehicle in for a new SUV today, but I felt so discriminated against and looked down upon that I couldn’t possibly spend a penny there. I was being treated as if I was somewhere I did not belong and as if I was a burden. I understand I look young, but I am not. Maybe I look poor to the workers, but again I am not. I will not go to that Mercedes again, and likely will never purchase a Mercedes again. I hardly have gotten my Mercedes serviced because every time I ever have in the tri cities I have been treated terribly and honestly I have had it. I am disappointed and I would encourage anyone in the tri cities looking for a Mercedes to rethink their choice.

I bought several cars from this dealership over the past twenty years. Unfortunately, the service went from mediocre to unacceptable, especially during the post-pandemic period. It took this dealership 6-9 months to install a manufacturer's upgrade, and they returned the car to me inoperable several times. Although I understand how a car dealership could be severely understaffed during this period, it was unacceptable for the dealership to pretend that they did have adequate staffing and expertise to do the work. They simply did not. It was painfully obvious, and they should have admitted it. Who knows how many lives were put in danger by their incompetent car repair?