Medved Autoplex

We researched their inventory before going to the dealership. Found a 2010 Ford Escape for $16,900. Looked at their Push, Pull & Drag policy and figured we had found a sweet deal. Went to the dealership, test drove, selected the color and sat down to start the process. First we were told that Push, Pull & Drag wouldn’t apply, but the sales associate would see what they could do. When we were shown the starting price it blew our mind. Their website showed the price to be much lower than the price they wrote down. When we disputed this we were told we were wrong, that the website explains all of this. Then we were told the website pricing reflects discounts including the minimum amount for Push, Pull & Drag trade-ins. We explained that their website in no way reflects any of this. It became obvious we were being tricked. We asked for our keys back so we could leave. The associate said sure and rushed out of his office very quickly. We waited for 8 to 10 minutes before we lost patience and asked for our keys back to any employee that walked by. This is when Mr. Medved came over with the associate then shook my wife's hand very hard and said "Let me explain how our trade-in program works." At this point we were done and didn't appreciate our keys being held hostage so that we could be told we didn't read their website correctly. At this point my wife said loud enough to be heard by many people in the main showroom, "I don't appreciate being held hostage for a better deal - like I asked before, get my keys so we can leave, NOW!" We received our keys and left. 20 minutes later my cell rang with the associate calling to say that we were right, that the website was wrong due to a “clerical error” and they would honor the pricing we came in expecting to receive. At this point we were not willing to give them any of our money.

We researched their inventory before going to the dealership. Found a 2010 Ford Escape for $16,900. Looked at their Push, Pull & Drag policy and figured we had found a sweet deal. Went to the dealership, test drove, selected the color and sat down to start the process. First we were told that Push, Pull & Drag wouldn’t apply, but the sales associate would see what they could do. When we were shown the starting price it blew our mind. Their website showed the price to be much lower than the price they wrote down. When we disputed this we were told we were wrong, that the website explains all of this. Then we were told the website pricing reflects discounts including the minimum amount for Push, Pull & Drag trade-ins. We explained that their website in no way reflects any of this. It became obvious we were being tricked. We asked for our keys back so we could leave. The associate said sure and rushed out of his office very quickly. We waited for 8 to 10 minutes before we lost patience and asked for our keys back to any employee that walked by. This is when Mr. Medved came over with the associate then shook my wife's hand very hard and said "Let me explain how our trade-in program works." At this point we were done and didn't appreciate our keys being held hostage so that we could be told we didn't read their website correctly. At this point my wife said loud enough to be heard by many people in the main showroom, "I don't appreciate being held hostage for a better deal - like I asked before, get my keys so we can leave, NOW!" We received our keys and left. 20 minutes later my cell rang with the associate calling to say that we were right, that the website was wrong due to a “clerical error” and they would honor the pricing we came in expecting to receive. At this point we were not willing to give them any of our money.