McGrath Acura of Downtown Chicago

Carlos in the service department is the absolute best..
The entire service team is courteous, professional and knowledgeable.. Keep up the good work.,

Re: Carlos in the service dep ... McGrath Acura of Downtown Chicago replied on Tuesday, December 21st 2021

Sherri, thank you so much for leaving us a review. We are so happy to hear that Carlos was a great help!

Watch out for Natalia. Tried to sell me a car that had been in multiple accidents an didn't even mention it to me when asked about the car.

Re: Watch out for Natalia. Tr ... McGrath Acura of Downtown Chicago replied on Tuesday, December 21st 2021

Hi Joey, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at [email protected] or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

CRUZ NUNGARAY opted not to leave a text review of McGrath Acura of Downtown Chicago

Nathan Gonzalez opted not to leave a text review of McGrath Acura of Downtown Chicago

Yu Du opted not to leave a text review of McGrath Acura of Downtown Chicago

McGrath service department is by far the most customer-friendly organization and is highlighted by the work of Joe Levine

Re: McGrath service departmen ... McGrath Acura of Downtown Chicago replied on Friday, December 10th 2021

Frank, thank you so much for taking the time to leave us a review! We are joyed to hear that Joe delivered an exceptional experience.

Fasika Alem opted not to leave a text review of McGrath Acura of Downtown Chicago

kevin nealis opted not to leave a text review of McGrath Acura of Downtown Chicago

Joe Lavigne alone is a reason to return for service for an 05 RL - delivering quality at every turn, much appreciation to all
11/17/21 update - another stellar job greeting to leaving, thank you Lucy and the lovely folks up front, much appreciated Happy Holidays!

Re: Joe Lavigne alone is a re ... McGrath Acura of Downtown Chicago replied on Wednesday, November 25th 2020

Hello Kevin, we are delighted to know about your experience with our team at McGrath Acura of Downtown Chicago. Thank you for your positive review! Our team works tirelessly to deliver quality service to every customer and we love it when our customers can find a reason to keep visiting us. We can't wait to work with you again. Have a great day.

I wish I never been to this dealer!

At bright side, I like this color and RDX is fun to drive.

As not a native speaker, well I decided to purchase car online to avoid all pressure, trick ..etc from dealer that may cause me. Went to McGrath Acura of Downtown Chicago just to see which colors on RDX I like. Met the Salesperson(Natalia) offer to test drive which is nice and I think she may be one I can trust to do business with. So we talking about what I want and number, found out they don't have car I need but they can bring it from somewhere, so we agreed on that. Then she back with a greater deal offer to let go a better trim/package car that already in showroom. Seem too good to be true, I asked several time to make sure a deal "are you offer a top trim at same price we agreed on base trim that I picked?"Also I point to a number that we agreed before. All those several time Her answer are "similar" and act like not to worry that best deal they never made! She not even mention the car offer is previous model, I found out myself and just think maybe that why they want to let that one off so that make more reasonable for me. And let me sign lot paper, convince to get auto insurance already as they need that to make process. That strange for me since we not even spoke to financial guys yet, thought all that should be the final step when all final price came up! All they talking it's about payment, I was dump at that time to not ask just a price not a payment. Turn out I have to pay full price even over MSPR for car I don't even need. When I refuse to sign anymore paper after knowing a price, then more horrible happen. Financial person call seller and manager come to room ack like we( two asian woman) make a terrible problem on them. So all stressful, pressure that I try to avoid now got all those. Financial person there get very upset and said "How can you think, who would give you a better trim at same price on base trim" I was chocks with tantrum he is, just because we not that easy dump customer, to be honest I think I am though. I felt so bad on my friend and financial person getting arguing, so I just want it done. I ask manager who is calmer and seem most trustworthy in the room, to just throw some accessories then finished sign up.

When I come home the night found out the purchase price even higher than we agreed. Now I stuck with big loan, a car I don't really to get at first and far over price.

Re: I wish I never been to th ... McGrath Acura of Downtown Chicago replied on Wednesday, November 24th 2021

Hi Khwan, Thank you so much for your review! We're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at [email protected] or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!