10 Verified Reviews
Maxwell Subaru
2519 N Church St
Burlington, NC 27217 US
Categories

About Maxwell Subaru

Visit Maxwell Subaru for a variety of new 2012 - 2013 and used cars by Subaru, serving Burlington, North Carolina. Hundreds of satisfied customers can vouch for our integrity!


Location & Directions

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Services We Offer

Car loans and leasing
New vehicle sales
Used vehicle sales
Bodyshop
Parts
Servicing
Car finder tool
Fleet sales

Hours of Operation

Hours of operation not available for this business.

Detailed Business Description

Maxwell Subaru in Burlington, NC is not just another car dealership. Here, we strive to understand each customer, and we take pride in helping you find the car of your dreams, matching your budget, your lifestyle and your taste. From the brand new range of Subaru models to our dud-free, top quality used car inventory, you'll be spoilt for choice. We can arrange a car loan or lease for you without fuss, and you'll find that it's not as expensive as you thought.

We also offer expert Subaru servicing and repairs, with a state of the art service and repair center manned by professional mechanics. If you prefer to work on your car yourself, our parts department will be pleased to help you find the genuine Subaru parts you need to get the job done.


Maxwell Subaru Reviews
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  • Bob Shelton
    Bob Shelton
    12/20/2021

    Excellent service. Professional service. Outstanding courtesy. On time in-take and completion. So very glad we purchased from them!

    Review source: Google
  • Robin Robinson
    Robin Robinson
    11/21/2021

    I've been there twice to discuss purchasing a Subaru. I found out on Saturday, that Lex Depp, the General Sales manager, appraised my 2021 Honda Passport with approximately 3500 miles on it as "fair"! Are you kidding me! It's practically a brand new car! I was shocked when I saw the appraisal. It's no less than excellent.
    Additionally, the customer service at this location is less than fair, it's poor! Lee Martin, the sales manager, walked past me no less than 8 times and didn't have the courtesy of saying hello.
    The only person at this dealership who showed any kind of customer service was Max who said he works in finance.
    Just be aware folks!

    Re: I've been there twice to ...
    Maxwell Subaru replied on Monday, November 22nd 2021

    Ms. Robinson, I'm disappointed to hear that your experience did not meet your expectations. If you are willing, please reach out to me directly at (336) 290-7878 to discuss. Best, Lex Depp General Manager

    Review source: Google
  • John Reynolds
    John Reynolds
    11/10/2021

    The service was terrible. I spent $1500 on several repairs, an oil change and an inspection. I paid before they finished. After having to wait a very long time they pulled the car up and the inspection paper wasn't in there car. They said they would email it to me the next day. It turns out they never inspected it. I also couldn't find the key fob in the car. They had to go looking for the person who had it which took more time. And one of the repairs I paid for wasn't done so they had to refund that part of the expense. It was one thing after another. I took a video of the whole experience with my phone. The tech who "forgot" to inspect the car and "forgot" to bring the key fob has big smile on his face. Disgrace.

    Re: The service was terrible. ...
    Maxwell Subaru replied on Thursday, November 11th 2021

    Mr. Reynolds, I'm disappointed that you did not receive the top-notch service we strive to provide. If you are willing, I would like the opportunity to address your concerns. I will attempt to reach out to you, however, if we are unable to connect, please reach out to me directly at (336) 290-7878 when you have a chance. Thank you, and I look forward to hearing from you. Best, John Brinson Service Manager

    Review source: Google
  • Taylor Easter
    Taylor Easter
    11/05/2021

    I went through multiple steps of the reservation/buying process for a 2021 Sport and, after having to request the purchase details myself, I had to point out to THEM that they ordered me the wrong car.

    They took over a week to provide me with a receipt for my $500 reservation. So it took over a week for me to find out I was getting the wrong car. In this current market, this mistake could set me back months or just keep me from getting the car I've been looking for. They said sorry and gave me a refund.

    Re: I went through multiple s ...
    Maxwell Subaru replied on Monday, November 8th 2021

    Ms. Easter, I'm disappointed to hear that you're unhappy with your experience, but would appreciate the opportunity to turn this around. I've left you a voicemail message with my contact information and have included in my signature below for easy reference. I look forward to hearing from you! Best, Lee Martin Sales Manager (336) 290-7878

    Review source: Google
  • Rob Parnell
    Rob Parnell
    10/29/2021

    Rob Parnell opted not to leave a text review of Maxwell Subaru

    Review source: Google
  • Jennie Huffines
    Jennie Huffines
    10/28/2021

    We went to Flow first when we started looking for a car. We went to several dealerships afterwards looking for the right car, but we came back to Flow because the price was the most fair and Dray was very helpful, kind and quick to respond. We really enjoyed working with Dray and Jessica when we purchased our vehicle!

    Review source: Google
  • Tomi J
    Tomi J
    10/27/2021

    Tomi J opted not to leave a text review of Maxwell Subaru

    Review source: Google
  • Lexie Oeser
    Lexie Oeser
    09/21/2021

    We bought a car from here and the sales guy was great after that it went all down hill. This place can not do registrations from out of state, which is fine if they told us that, instead we paid everything for our car to be registered and 6 weeks later we still don't have a tag. We don't have a refund, I have called and called and getting a call back is ridiculous. I have left messages for managers and talked to managers and they never return calls to help with our situation. We will be buying another Subaru in the next year for my husband but WE WILL NOT PURCHASE FROM HERE AGAIN!

    Re: We bought a car from here ...
    Maxwell Subaru replied on Tuesday, September 21st 2021

    Lexie Oeser, Thank you for taking the time to provide feedback regarding your experience. It's my understanding that Carissa Moore has been in contact with you today regarding your concerns and has provided a resolution. Your complete satisfaction is of utmost importance to us and we are here to help. If you need additional assistance, please do not hesitate to reach out to me directly at (336) 290-7878. Best, Lex Depp General Manager

    Review source: Google
  • Andy Biscuits
    Andy Biscuits
    09/12/2021

    Jeremy and Jessica were great. This was the best car buying experience I've ever had. 10/10 would recommend

    Review source: Google
  • Melinda Kate Callaway
    Melinda Kate Callaway
    08/15/2021

    My A/C control panel decided to go out on one of the hottest days of summer in my 2014 Impreza. I was thankfully referred and happened to be close by to Flow Subaru in Burlington, NC. Vicky the service provider kinda saved my week and life. I was so overheated that I probably was not the in superlative place for communication. Vicky quickly and efficiently accessed my needs…. And made certain I drank cold water. She offered me a loaner vehicle, an Outback. That was pretty awesome/amazing. This allowed me to have a successful week. I was overly impressed with the detail of care that Flow Subaru offered me. I will definitely make Flow my main service provider regardless that I live I Durham.

    Review source: Google
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