Massage Envy

I saw one of the only open appointments that I could actually make it to for tomorrow during the day, but I wasn't able to complete my booking online. So I decided to drive 20 monutes to the shop to complete the booking in person using my membership because Ireally need a massage, I'min pain. I arrived at the shop at 9:05pm and it was closed, even though online and on the shops window it says they are supposed to be open until 10pm. And yes, I was calling the shop the whole way there and much earlier, but I never got an answer. Is this shop even still open? I'm sitting in the parking lot frustrated, as this was a big waste of time and gas money.

Whosoever works as a receptionist in this office should be fired. They never pick up phn

I have been coming to this massage envy for years now. Honestly, I have had many unpleasant experiences here not because of the masseuses but because of the disorganized front staff. Today I have called five times throughout the day at different times ever since they opened to try to cancel my appointment for today and have received no answer. Obviously I didn’t want to hold the masseuses time up but now he will not get another appointment because it has taken them until an hour before my massage to answer the phone. The last time I was trying to call this location on the way there because I was trying to move my appt back a little if possible because I was going to be late, I received no answer after called at least 20 times. She finally answered and told me I must’ve called the wrong location because I didn’t have an appointment that day. I thought I called the wrong location so I hung up and proceeded to call again no answer once again many times. When I showed up there, a girl was sitting in the office with the door closed, and I stood there for a few minutes already being late until I finally said, excuse me to get her attention. When she came out, I told her I was there for my massage and I have been trying to call them to let them know I was gonna be a few minutes late and she told me, Oh yeah, you are the girl who called me earlier, you don’t have an appointment here. I said this is the only location I have ever booked an appointment at I know I did not schedule an appointment at the wrong location. Come to find out my appointment was actually for the next day, but because she was so lazy and didn’t look to see what was going on, I drove all the way there 20 minutes for no reason. When that happened the first time and I received no answer after calling 20 times, I gave them the benefit of the doubt and was like maybe they’re short staffed today, but after experiencing the same thing again today I’m beyond disappointed after being a customer at this specific location for so many years.

k lynn opted not to leave a text review of Massage Envy

I come here for my facial as well as my massages. I get my facials done by Lauren she’s absolutely amazing

The absolute worst customer service I have ever experienced. They consistently cancel my appointment same day due to a “scheduling error” and have no means of righting that error. When you book massages, you plan your entire day around them. You look forward to them and to have a massage canceled day of, 5.5 hours before you’re supposed to be heading there is absolutely terrible. Due to this and all of the consistent issues with customer service, I will be canceling my membership. Also Ariana who works at the front desk is completely rude and should not be working in customer service. I work at a medical spa and know how you are supposed to treat customers and can confidently say that you will consistently lose customers with the type of customer service Ariana provides.

Re: The absolute worst custom ... Massage Envy replied on Tuesday, December 27th 2022

Thank you for bringing your experiences at Massage Envy - Buckhead Crossing to our attention. We acknowledge your dissatisfaction and appreciate you taking the time to share your feedback. We encourage you to submit your information through this link: http://bit.ly/2mQKBpW to allow the franchise to assist further.

The absolute worst customer service I have ever experienced. They consistently cancel my appointment same day due to a “scheduling error” and have no means of righting that error. When you book massages, you plan your entire day around them. You look forward to them and to have a massage canceled day of, 5.5 hours before you’re supposed to be heading there is absolutely terrible. Due to this and all of the consistent issues with customer service, I will be canceling my membership. Also Ariana who works at the front desk is completely rude and should not be working in customer service. I work at a medical spa and know how you are supposed to treat customers and can confidently say that you will consistently lose customers with the type of customer service Ariana provides.

Services not that great and staff unwilling to work with clients on scheduling conflicts. Never do the subscription with this company. Extremely hard to cancel.

Re: Services not that great a ... Massage Envy replied on Friday, November 18th 2022

Hello Summer, thank you for expressing your concerns and bringing this to our attention. Please reach out through the online portal at http://bit.ly/2mQKBpW so this can be addressed.

Ps opted not to leave a text review of Massage Envy

Ps opted not to leave a text review of Massage Envy