The absolute worst customer service I have ever experienced. They consistently cancel my appointment same day due to a “scheduling error” and have no means of righting that error. When you book massages, you plan your entire day around them. You look forward to them and to have a massage canceled day of, 5.5 hours before you’re supposed to be heading there is absolutely terrible. Due to this and all of the consistent issues with customer service, I will be canceling my membership. Also Ariana who works at the front desk is completely rude and should not be working in customer service. I work at a medical spa and know how you are supposed to treat customers and can confidently say that you will consistently lose customers with the type of customer service Ariana provides.
Re: The absolute worst custom ...
Massage Envy replied on Tuesday, December 27th 2022
Thank you for bringing your experiences at Massage Envy - Buckhead Crossing to our attention. We acknowledge your dissatisfaction and appreciate you taking the time to share your feedback. We encourage you to submit your information through this link: http://bit.ly/2mQKBpW to allow the franchise to assist further.
Services not that great and staff unwilling to work with clients on scheduling conflicts. Never do the subscription with this company. Extremely hard to cancel.
Re: Services not that great a ...
Massage Envy replied on Friday, November 18th 2022
Hello Summer, thank you for expressing your concerns and bringing this to our attention. Please reach out through the online portal at http://bit.ly/2mQKBpW so this can be addressed.
Deceptive Billing Practices
They charged my credit card for several months after I canceled my account. I called several times and emailed to find out why I was still being charged and to stop the unauthorized charges since I had no financial obligation to this company after I canceled. After several months and calls, the manager finally admitted the charges were for my wife's account, not my account and there were no refunds and that my wife had to fill out a separate cancellation request. My wife was not using Massage Envy due to pregnancy complications and had no idea of the charges since they did not show up on her card, and she was an add-on to my account. When I canceled, the company should have asked my wife for another form of payment to continue her account without me, and then we would have been made aware of what was going on. The manager said they had no obligation to do that and no refunds for the unauthorized charges. They just kept charging and charging me without my permission and despite my request to stop and despite having no financial obligation to them after my cancellation. Where I come from, that's called stealing.
Re: Deceptive Billing Practic ...
Massage Envy replied on Friday, February 11th 2022
Hello Maximilian, on behalf of Massage Envy Franchising thank you for expressing your concerns and bringing this to our attention. Please reach out through the online portal at http://bit.ly/2mQKBpW so this can be addressed.
Massage Envy replied on Friday, February 11th 2022
It’s great to see such a high rating! Thank you for taking the time to review Massage Envy - Buckhead Crossing! As independently owned and operated locations, great reviews mean a lot!
The message was so needed and the masseuse knew each and every troubled spot. I added other items to increase the enhancement of my 90 minutes, like the hot rocks. This was money well spent including the tip.
Re: The message was so needed ...
Massage Envy replied on Sunday, October 10th 2021
It’s great to see such a high rating! Thank you for taking the time to review Massage Envy - Buckhead Crossing! As independently owned and operated locations, great reviews mean a lot!
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