About Massage Envy
Location & DirectionsGet Directions
Services We Offer
Massage Therapists, Massage Envy
|No. of Employees||No. of Locations||Year Founded|
Hours of Operation
|Sunday||Open 24 hours!|
|Monday||Open 24 hours!|
|Tuesday||Open 24 hours!|
|Wednesday||Open 24 hours!|
|Thursday||Open 24 hours!|
|Friday||Open 24 hours!|
|Saturday||Open 24 hours!|
Detailed Business Description
Information on the benefits of massage therapy and the different types of massages including deep tissue and swedish massages.
Massage Envy ReviewsLEAVE REVIEW FOR BUSINESS
The absolute worst customer service I have ever experienced. They consistently cancel my appointment same day due to a “scheduling error” and have no means of righting that error. When you book massages, you plan your entire day around them. You look forward to them and to have a massage canceled day of, 5.5 hours before you’re supposed to be heading there is absolutely terrible. Due to this and all of the consistent issues with customer service, I will be canceling my membership. Also Ariana who works at the front desk is completely rude and should not be working in customer service. I work at a medical spa and know how you are supposed to treat customers and can confidently say that you will consistently lose customers with the type of customer service Ariana provides.
Deceptive Billing Practices
They charged my credit card for several months after I canceled my account. I called several times and emailed to find out why I was still being charged and to stop the unauthorized charges since I had no financial obligation to this company after I canceled. After several months and calls, the manager finally admitted the charges were for my wife's account, not my account and there were no refunds and that my wife had to fill out a separate cancellation request. My wife was not using Massage Envy due to pregnancy complications and had no idea of the charges since they did not show up on her card, and she was an add-on to my account. When I canceled, the company should have asked my wife for another form of payment to continue her account without me, and then we would have been made aware of what was going on. The manager said they had no obligation to do that and no refunds for the unauthorized charges. They just kept charging and charging me without my permission and despite my request to stop and despite having no financial obligation to them after my cancellation. Where I come from, that's called stealing.