40 Verified Reviews
Massage Envy
2625 Piedmont Rd NE Ste 51
Atlanta, GA 30324 US
Categories

About Massage Envy

Massage Envy


Location & Directions

Get Directions
list-map

Services We Offer

Massage Therapists, Massage Envy


Business Details

No. of Employees No. of Locations Year Founded
N/A 100 2022

Languages

  • English

Hours of Operation

Day Opens Closes
Sunday Open 24 hours!
Monday Open 24 hours!
Tuesday Open 24 hours!
Wednesday Open 24 hours!
Thursday Open 24 hours!
Friday Open 24 hours!
Saturday Open 24 hours!

Detailed Business Description

Information on the benefits of massage therapy and the different types of massages including deep tissue and swedish massages.


Massage Envy Reviews
LEAVE REVIEW FOR BUSINESS
  • Helen Zhang
    Helen Zhang
    12/21/2022

    The absolute worst customer service I have ever experienced. They consistently cancel my appointment same day due to a “scheduling error” and have no means of righting that error. When you book massages, you plan your entire day around them. You look forward to them and to have a massage canceled day of, 5.5 hours before you’re supposed to be heading there is absolutely terrible. Due to this and all of the consistent issues with customer service, I will be canceling my membership. Also Ariana who works at the front desk is completely rude and should not be working in customer service. I work at a medical spa and know how you are supposed to treat customers and can confidently say that you will consistently lose customers with the type of customer service Ariana provides.

    Re: The absolute worst custom ...
    Massage Envy replied on Tuesday, December 27th 2022

    Thank you for bringing your experiences at Massage Envy - Buckhead Crossing to our attention. We acknowledge your dissatisfaction and appreciate you taking the time to share your feedback. We encourage you to submit your information through this link: http://bit.ly/2mQKBpW to allow the franchise to assist further.

    Review source: Google
  • Summer Gajewski
    Summer Gajewski
    11/14/2022

    Services not that great and staff unwilling to work with clients on scheduling conflicts. Never do the subscription with this company. Extremely hard to cancel.

    Re: Services not that great a ...
    Massage Envy replied on Friday, November 18th 2022

    Hello Summer, thank you for expressing your concerns and bringing this to our attention. Please reach out through the online portal at http://bit.ly/2mQKBpW so this can be addressed.

    Review source: Google
  • Ps
    Ps
    09/27/2022

    Ps opted not to leave a text review of Massage Envy

    Review source: Google
  • Abdullah Abdulaziz
    Abdullah Abdulaziz
    06/09/2022

    Abdullah Abdulaziz opted not to leave a text review of Massage Envy

    Review source: Google
  • Maximilian Miller
    Maximilian Miller
    02/07/2022

    Deceptive Billing Practices
    They charged my credit card for several months after I canceled my account. I called several times and emailed to find out why I was still being charged and to stop the unauthorized charges since I had no financial obligation to this company after I canceled. After several months and calls, the manager finally admitted the charges were for my wife's account, not my account and there were no refunds and that my wife had to fill out a separate cancellation request. My wife was not using Massage Envy due to pregnancy complications and had no idea of the charges since they did not show up on her card, and she was an add-on to my account. When I canceled, the company should have asked my wife for another form of payment to continue her account without me, and then we would have been made aware of what was going on. The manager said they had no obligation to do that and no refunds for the unauthorized charges. They just kept charging and charging me without my permission and despite my request to stop and despite having no financial obligation to them after my cancellation. Where I come from, that's called stealing.

    Re: Deceptive Billing Practic ...
    Massage Envy replied on Friday, February 11th 2022

    Hello Maximilian, on behalf of Massage Envy Franchising thank you for expressing your concerns and bringing this to our attention. Please reach out through the online portal at http://bit.ly/2mQKBpW so this can be addressed.

    Review source: Google
  • Mary Thompson
    Mary Thompson
    02/06/2022

    Part of my personal therapy

    Re: Part of my personal thera ...
    Massage Envy replied on Friday, February 11th 2022

    It’s great to see such a high rating! Thank you for taking the time to review Massage Envy - Buckhead Crossing! As independently owned and operated locations, great reviews mean a lot!

    Review source: Google
  • Alex Horne
    Alex Horne
    12/28/2021

    Alex Horne opted not to leave a text review of Massage Envy

    Review source: Google
  • Vic Pow
    Vic Pow
    12/07/2021

    Vic Pow opted not to leave a text review of Massage Envy

    Review source: Google
  • Whitney Jenkins
    Whitney Jenkins
    11/16/2021

    They can call you and ask you to update your payment but when you have a grievance all of a sudden the phone doesn't work

    Re: They can call you and ask ...
    Massage Envy replied on Friday, November 19th 2021

    Hi Whitney - Please reach out to the franchised location’s manager through the online portal at http://bit.ly/2mQKBpW so this can be addressed.

    Review source: Google
  • Sharing
    Sharing
    10/06/2021

    The message was so needed and the masseuse knew each and every troubled spot. I added other items to increase the enhancement of my 90 minutes, like the hot rocks. This was money well spent including the tip.

    Re: The message was so needed ...
    Massage Envy replied on Sunday, October 10th 2021

    It’s great to see such a high rating! Thank you for taking the time to review Massage Envy - Buckhead Crossing! As independently owned and operated locations, great reviews mean a lot!

    Review source: Google
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