Mark Thomas Motors, Inc.

I live in Spokane WA and was looking for a Jeep Gladiator with specific packages. I could not find one with the packages I wanted anywhere near Spokane. However, Albany CDJR had one in transit.

I contacted them and spoke with Jariah and he was amazing. He set it up so that they could hold it for me when it arrived and arranged to have sidesteps installed on it before I got there.

Jariah kept in contact with me throughout the process. Once it arrived, my daughter and I made the long drive from Spokane to Albany to pick it up. We met with Jariah at 9am that morning and had everything finished before 11am, which is about the fastest I have ever gotten out of a dealership. The entire sales and sales support team were awesome, especially Jariah.

I cannot recommend this dealership enough. They are top notch from top to bottom and I now have an amazing Jeep Gladiator sitting in front of my house.

Thanks guys!

Re: I live in Spokane WA and ... Mark Thomas Motors, Inc. replied on Saturday, December 18th 2021

It was an absolute pleasure to work with you, buddy! We appreciate your business and I am so happy we were able to make it happen for you. Thank you so much for your kind words, and if you ever need anything, just let us know! Enjoy your new Gladiator, my friend!

They were incredibly helpful and friendly when we were there to pick up our Jeep Gladiator! We drove all the way from Spokane and would do it again!

Re: They were incredibly help ... Mark Thomas Motors, Inc. replied on Friday, December 17th 2021

Thank you for your business. We hope you enjoy your Gladiator!!

Seriously wonderful car buying experience (never thought I would say that) They worked with my budget, listened to all my concerns/ requirements for my next vehicle and got me into something I love. There was no pressure and they were super nice. Will never go to another place for a car.

Re: Seriously wonderful car b ... Mark Thomas Motors, Inc. replied on Wednesday, December 15th 2021

Thank you so much for your business and wonderful review Meadeux! Let us know how we may be of service in the future!

Nice selection of vehicles, professional service, quick response. This is where I take our Chrysler vehicles to get repaired.

Re: Nice selection of vehicle ... Mark Thomas Motors, Inc. replied on Saturday, December 4th 2021

Thank you for your business Jason. We appreciate you taking the time to voice your experience.

Just browsed to check out their vans. We like the new ones.

Re: Just browsed to check out ... Mark Thomas Motors, Inc. replied on Saturday, December 4th 2021

Thank you for the review and the opportunity.

We have a 2020 Dodge RAM and have had it serviced by this dealership several times. Most recently we had to bring our truck in because someone hit our driver's side mirror and we needed it replaced.

This happened in Portland and we were staying in WA. We called dealerships up in that area and no one could get the parts we needed quickly, because of the part shortage. I called Albany and Jeff and the parts department went above and beyond to get us the parts we needed quickly.

This would be a five star review except we've had several issues with one of the service advisors. Truthfully, if it wasn't for Jeff's assistance (several times) we wouldn't be back. The service department should be customer friendly and helpful, instead of unaccommodating and flippant.

The parts department and mechanics/shop has been great too. Thanks for all your help with our mirror. It's so appreciated.

Re: We have a 2020 Dodge RAM ... Mark Thomas Motors, Inc. replied on Friday, October 29th 2021

Thank you for your review. I will make sure that I speak with the service writers and provide them with the constructive comments. We will get better for you as well as our other clients. Thank you for your business.

Delora Landers-hodgson opted not to leave a text review of Mark Thomas Motors

Great experience, friendly, fair staff, I'm very happy and will recommend them happily!

Re: Great experience, friendl ... Mark Thomas Motors, Inc. replied on Thursday, October 7th 2021

Thank you for the 5 star review. We appreciate your business.

10/10. Had a great experience, especially with the no contact service. I had my car towed to them with an appointment and they kept me in the loop throughout the process. Professional, clean and respectful. Thanks Jeff!

Re: 10/10. Had a great experi ... Mark Thomas Motors, Inc. replied on Tuesday, September 21st 2021

Thank you for rating us on google. We appreciate your business.

Wonderful Experience buying my 2021 Ram! I can't express how happy we were with the team at Albany CDJR. Ben, Brett, and Jon went above and beyond to help us get into the truck we wanted for the price we wanted to pay. Those guys were straightforward, understanding, and truly listened to what we needed and wanted from the deal. They worked hard to get my loan just right as we had a few hiccups with my trade in and my not great credit. We were treated with respect and dignity. These guys take customer satisfaction to another level! Last year, we bought a new Dodge Challenger from Ron Tonkin up in Milwaukee area- please don't waste your time up there! Ron Tonkin only wanted cash down this time to put in their pockets. I was a returning customer to them but got treated poorly-for this… I take my business elsewhere, and in this case Albany got me as a future lifelong customer! I regret not getting our Challenger from them last year and I highly recommend Albany CDJR!!!

Re: Wonderful Experience buyi ... Mark Thomas Motors, Inc. replied on Tuesday, September 21st 2021

Kaila, Thank you so much for your business. We appreciate your very kind words about our staff. We strive to provide great service to everyone, so I am glad you were treated right. Enjoy your truck!