10 Verified Reviews
Maid VIP
844 Masterson Dr.
Thousand Oaks, CA 91360 US
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About Maid VIP

Maid VIP is a locally owned domestic referral cleaning agency based in Thousand Oaks CA that has been providing excellent house cleaning services to the residents of Ventura County CA and Los Angeles County CA for over 6 years. Our house cleaners take tre


Location & Directions

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Services We Offer

Cleaning Services, Maid VIP

  • General House Cleaning
  • Green Cleaning Service
  • House Cleaning Service
  • Residential House Cleaning

Business Details

No. of Employees No. of Locations Year Founded
2 1 2015

Languages

  • English

Hours of Operation

Day Opens Closes
Sunday Closed
Monday 8:00 AM 5:00 PM
Tuesday 8:00 AM 5:00 PM
Wednesday 8:00 AM 5:00 PM
Thursday 8:00 AM 5:00 PM
Friday 8:00 AM 5:00 PM
Saturday 8:00 AM 5:00 PM

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Coupons & Specials

BOTW10 - 10% Off any cleaning service


Payment Options

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Debit

Frequently Asked Questions about Maid VIP

  • What kind of cleaning services do you offer?

    Our professional housekeepers can handle any and all types of cleaning services that you may need:

    -Apartment Cleaning
    -One Time Basic House Cleaning
    -Move In or Out Cleaning
    -Deep House Cleaning / Spring Cleaning
    -Post Construction Cleaning
    -Recurring House Cleaning

    No job is too big or small for our cleaners to handle. If it's living space, we'll clean it!

  • Why should I hire a house cleaning service?

    A professional house cleaning company likely has higher standards of “clean” than you do. While you might brush up and organize, a professional house cleaning service like us will really dig in to all the nook and crannies. Our professional house cleaners are extremely experienced and certified to offer the best possible home cleaning services to you. Attention to detail is very important. Our home cleaning service offers a 200% satisfaction guarantee to make sure your home cleaning is the best

  • Do I need to provide the cleaning supplies?

    Our house cleaners will bring all of their own cleaning supplies and equipment. However, if you have a concern about their supplies, you may provide your own.

Maid VIP Reviews
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  • Andrea Cannan Hervey
    Andrea Cannan Hervey
    10/23/2021

    Maid VIP is the only cleaning service I will use. They are always professional and punctual. Their cleaning crew is very thorough and I am always so pleased with the results.

    Re: Maid VIP is the only clea ...
    Maid VIP replied on Sunday, October 24th 2021

    Thank you for trusting us with your home Andrea. We appreciate you! -Chris

    Review source: Google
  • Robert Gifford
    Robert Gifford
    10/17/2021

    The maids are always so thorough and hard working and great. Will always have them help me. Thank you MaidVIP for your great cleaning service as always.

    Re: The maids are always so t ...
    Maid VIP replied on Sunday, October 17th 2021

    Thank you Robert for using us as your home cleaning service. See you soon! -Chris

    Review source: Google
  • Roger Lee
    Roger Lee
    10/13/2021

    Betty and Lulu started helping us about two months and I wish we found them sooner. Always positive and upbeat, I appreciate their attention to detail and willingness to make changes if needed. Glad to have them for weekly house cleanings.

    Re: Betty and Lulu started he ...
    Maid VIP replied on Wednesday, October 13th 2021

    Thank you so much for trusting us with your home, Roger. We know there are a bunch of house cleaning companies in the area and we appreciate you choosing us. -Chris

    Review source: Google
  • Rebecca Rosenlof
    Rebecca Rosenlof
    10/10/2021

    The team was prompt and listened to my concerns and wishes for the service. They spent several hours making my house super clean. We used them for a deep clean and well be working on keeping our house clean by using them every two weeks. Love them!!!

    The extra details of the heart blankets was just the icing on the cake. So sweet!!

    Re: The team was prompt and l ...
    Maid VIP replied on Monday, October 11th 2021

    Thank you so much for choosing us as your home cleaning service. We'll see you in a couple weeks! -Chris

    Review source: Google
  • John Sherrill
    John Sherrill
    10/07/2021

    Fast service, easy booking and reliable work. The housekeepers arrived on-time and paid attention to all my cleaning care concerns for some areas of our home. I was really impressed with how professional and efficient their work was. I have definitely become a repeat customer!

    Re: Fast service, easy bookin ...
    Maid VIP replied on Thursday, October 7th 2021

    Appreciate you, John. Thanks for booking your cleaning service with us. Hope to clean your home again. -Chris

    Review source: Google
  • Kenneth Hall
    Kenneth Hall
    10/02/2021

    I have been using Maid VIP for a few months now. The maids always do a great job in our home.

    Re: I have been using Maid VI ...
    Maid VIP replied on Tuesday, October 5th 2021

    Thank you Ken. We appreciate your business. -Chris

    Review source: Google
  • Dawn McElroy
    Dawn McElroy
    09/21/2021

    What delightful and hard working housekeepers! Got a deep cleaning service and that's exactly what I received. Also love that your house cleaning company uses online booking for appointments. Will definitely hire again!

    Re: What delightful and hard ...
    Maid VIP replied on Wednesday, September 22nd 2021

    We appreciate the wonderful review about our house cleaning service. We look forward to cleaning your home again in the future. -Chris

    Review source: Google
  • Sean Candela
    Sean Candela
    09/15/2021

    The maids worked very hard during our move in cleaning. Unfortunately, the movers had arrived late which threw off the timing of our home cleaning, but Jorge and Daisy were very accommodating while dealing with moving around the last of our packing. Great house cleaning service and very professional cleaners. We are most grateful and will use them again.

    Re: The maids worked very har ...
    Maid VIP replied on Thursday, September 16th 2021

    Our pleasure Sean! Looking forward to cleaning your home again. -Chris

    Review source: Google
  • tickers temple
    tickers temple
    09/14/2021

    These house cleaners were lights out amazing!! I needed a deep cleaning service real bad so I hired Maid VIP for my apartment. It was deep cleaned by a 2 maid team of Betty & Lulu for about 2.5 hours and was I very impressed with the results… Rock star housekeepers that I will definitely hire again.

    Re: These house cleaners were ...
    Maid VIP replied on Tuesday, September 14th 2021

    Thank you for letting us clean your home. We appreciate great clients like you. Please call us again soon! Best, Chris

    Review source: Google
  • Sangita Datta
    Sangita Datta
    07/03/2021

    They sent two ladies. One was lovely, but the other was very rude. She complained the entire time and refused to cooperate with. At one point, my boyfriend had to use the restroom and she refused to move her vacuum cleaner so that he could walk down the hall. We paid extra because we have dogs, but she insisted that our 15 year old pug dog be kept outside all day In the heat of Simi Valley or she would not clean. We paid extra for windows, but the service never mentions that they will only do the inside of windows.

    UPDATE: Wow, Chris. I'm making up lies? First of all, I did update my card immediately after you informed me in an email that the prior card did not work. I am now going to remove it, because clearly your company cannot be trusted. Also, you did not ask me about the quality of the service. All you said is that you were "shocked" by the bad review. In fact, I moved the dogs several times in response to Betty's "requests" (which were more her yelling at me to "check my dogs because we need to clean there.") The reason we asked them to clean one section at a time was so that we could have the dogs in one room while they cleaned the others. It was over 85 degrees that day and our 15 year old pug dog does not do well in the heat. So we were trying to avoid keeping them outside. After moving the dogs twice, first to the office, then to our bedroom, Betty again yelled at me, so we did have to eventually move them outside. Also, we hired a maid service because we needed help cleaning after just having moved into a new home, so yes there were things on the floor (not underwear, but boxes and blankets, yes). Another reason we asked that the cleaner work section by section. We offered to move them and asked Betty to let us know when she needed to work in a particular area, but she wouldn't do that. My boyfriend walked in and out of the kitchen once and to the bathroom twice because he was trying to get ready for work. You guys run a cleaning service in people's homes. People need to be able to use their home while your workers are there. Needless to say, we will not be using your services again.

    Re: They sent two ladies. One ...
    Maid VIP replied on Saturday, July 3rd 2021

    Hi Sangita, Unfortunately, you clearly paint yourself in a positive light by fabricating lies and only mentioning one side of the story with complete failure to tell the full truth. Good thing there are always two sides to every story. For starters, Betty never gave you an ultimatum about your pug. She politely requested that the dog be put outside because you failed to control your dog's behavior. Constantly sniffing their feet and yelping at the cleaners while they are working makes our job harder. We're there to be professional, efficient and make sure your home is looking great. Paying extra for animals is simply about spending extra time to clean up fur and other debris. I'm sorry you took offense to that polite request. You mention that Betty prevented your boyfriend from using his own bathroom in his own house because a vacuum was in the way? That's a good one. Yet you failed to mention how your boyfriend kept going in and out of the kitchen while Betty was mopping and cleaning because for whatever reason it was imperative your boyfriend had to use the kitchen when we were in there cleaning. On top of it, you were also upset that our cleaners were cleaning separate parts of your home instead of both cleaners cleaning the same room together and then moving onto the next as per your request. We have certain procedures in place to be efficient and effective in our cleaning process. You claim that you were told that outside windows would be included but what's interesting is that you personally booked your clean online without contacting us asking if outside windows cleaning was part of the deal. Again, your expectations weren't met because again you assumed incorrectly. It CLEARLY states on our website the inside window cleaning is all we do. There is a reason window cleaning companies exist and do outside windows because a) it's out of the scope of a normal house cleaning business and b) it's a totally different set of liability and insurance requirements. Did you know certain chemicals must be used to clean outside windows that are harmful to pets and plants if incorrect procedures are done? That's why we don't do and have never done outside window cleaning. And for the final straw, you never once mentioned about the actual quality of the house cleaning when I asked you multiple times about your experience but for some reason fixated on Betty and "her rude attitude" for asking you simple requests such as putting your dog outside or picking up your dirty underwear. I don't understand how that is consider to you "the worst cleaning experience" ever. You left tons of dirty clothes, underwear, blankets, etc all over your floor and expected us to pick it up and organize it all for you. On top of it, you wanted us to do all the closets which we did and didn't charge you any extra. Also we did hand wipe all the window tracks which again is something we normally don't do, but did it any way to help you out. So you claim Betty was rude yet she literally did everything you requested. And to top it off, you still haven't paid for your $600 clean. You claim you were going to update your credit card after I told you it has been declined due to insufficient funds but instead of doing that, your efforts have been used all morning posting frivolous 1 star reviews all over the internet about our business. So who is really the one being untruthful; The one who is trying to lie her way out of paying $600 by making false claims about our cleaners or the people that came to your dirty home and made it clean again? We did our part of the deal and it's clear you haven't or are unwilling to do your part. Best, Chris

    Review source: Google
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