Maid VIP is a locally owned domestic referral cleaning agency based in Thousand Oaks CA that has been providing excellent house cleaning services to the residents of Ventura County CA and Los Angeles County CA for over 6 years. Our house cleaners take tre
I hired this company to do a move out clean. When I say my children could have cleaned better, I mean it. They didn’t even dust the mantle or the stairwell. The baseboards were filthy after they completed (I took pictures for my landlord as I needed to prove I had hired “professional” movers) and there were marks and dirt on the walls. I attempted to contact for a re-clean was told it wasn’t possible which is beyond disappointing after spending almost $700.
On top of the terrible job they stole/misplaced/threw out my key which resulted in needing to change the locks to the home.
After no response, I disputed the charge with my bank and the company proceeded to claim I was trying to defraud them. I cannot explain how disappointed and disgusted I am in this entire interaction. I would go ANYWHERE else before recommending this company.
They were very professional and thorough with the cleaning. It was above and beyond my expectation! Charm (I believe she is part of the management team) was excellent with her follow up phone calls and messages to ensure that everything was going well. The only minor complaint was time management and not being notified of the delay of the employees’ arrival. Happy holidays!
Re: They were very profession ...
Maid VIP replied on Thursday, December 1st 2022
Thank you for choosing Maid VIP, Linda. We're glad to hear that you were pleased with the cleaning service and our team's professionalism. I will be sure to pass on your compliments to Charm and her team. Thank you also for bringing the delay in cleaners arrival to our attention. We apologize for any inconvenience this may have caused and we'll do better in the future to ensure timely arrivals.
We hope you have a wonderful holiday season!
Great and reliable cleaning service in Thousand Oaks. They completed a move-out cleaning with limited notice and did a wonderful job!
Re: Great and reliable cleani ...
Maid VIP replied on Thursday, August 25th 2022
Thank you for choosing Maid VIP, Jelus! We're so glad to hear that you had a great experience with us and that we were able to help out with your move-out cleaning. Our team strives to provide the best possible service and we're happy to know that we succeeded in this case. Thank you for your business and we hope to see you again soon!
Re: Wonderful and amazing ser ...
Maid VIP replied on Friday, July 22nd 2022
Thank you for taking the time to leave us a review, Kristina! We're so happy to hear that you had a great experience with our cleaning service. Our team strives to provide the best possible customer service and we're glad that we were able to exceed your expectations. Thank you for choosing Maid VIP and we hope to serve you again in the future! Enjoy your weekend!
I have been using this company for a year and they are nothing but unreliable. Claudia and Concepcion do not come in the window that they are supposed to. I have asked Chris various times to make sure they are on time and they never are. I always end up sitting around waiting for them which has really messed with my personal schedule. And if they’re not late, they’re calling out last second. Like for today example, first they canceled my cleaning from the previous 2 weeks and they were supposed to be here from I believe 10-12pm , then it changed to 9 to 11am, and then I got a text at 7:40 this morning telling me they will not be coming because yesterday his flight got delayed. If that was the case I don’t understand why they did not contact me yesterday? Another cleaner i want to warn you about is Jesse. When claudia and concepcion couldn’t make, they had a different cleaner come. I ended up finding him going through my boyfriends box on his desk and he did the worst job imaginable. But going through peoples stuff? Top-tier disrespect. As for the cleaning, it’s not the best. I’ve had to message Chris various times about things/places they did not even touch. All around this is a horrible company and I don’t recommend them.
Re: I have been using this co ...
Maid VIP replied on Monday, July 4th 2022
Appreciate your review. You are right that Concepcion and Claudia have had multiple issues arriving on time. I had spoke with them multiple times regarding that issue and we keep failing at that. It became such a problem that I offered to give you another team multiple teams to which to denied because you said you loved Claudia. Again, we have been unreliable in getting to your place on time and for that I apologize. What’s interesting though is that we we had Jesse clean your place to cover for them, you and your boyfriend called me to discuss how it just wasn’t a good cleaning to which we discounted your clean for the mistakes, but you never once mentioned to me over the phone about him going through your boyfriend’s belongings. I feel if that was truly the case, that would be a priority in the conversation versus the missed spots. And if fact it was never brought up at all until now. I feel as though you’re not being 100% honest with your take here because if we are such a horrible company, why would you continue to throw your money away for over a year? Doesn’t seem too logical. I apologize that we didn’t live up to our expectations and hope you and Steven find a house cleaning company that can accommodate you well.
Used Maid VIP for about a year. Quality started to decline related to dust accumulating for months in some areas, putting dirty dishes into a dishwasher of clean dishes, etc. etc. I notify them and tried one more visit - the dusting improves at the expense of other new deficiencies. Hopeless
LAST STRAW - my $300 motion sensor simplehuman trash bin doesn't get a refill bag in it and suddenly stops working (from the lid being forced open). They deny reimbursing me unless I can PROVE their person broke it.... Apparently - worked fine in the morning, housekeepers come, doesn't work now - isn't good enough. Next time I guess I should follow them around and record them while they clean?
Use these people at your own risk
Re: **CAUTION ** YOUR HOUSEHO ...
Maid VIP replied on Monday, May 23rd 2022
Hi Dan, all it takes is simple proof to show we are responsible for it breaking 2 days after we cleaned your home and as I mentioned earlier, I will be more than happy to reimburse you for your trash can. You mention we've been cleaning your home for about a year so we are well aware on how your overpriced trash can works. Instead, you have no response, run here to give us a 1-star review to stick it to us. Again, give us proof and we will gladly reimburse you. Until then, best of luck in the future and hope you find a cleaning company that can accommodate your needs.
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