Lithia Nissan of Fresno

Juan Santos opted not to leave a text review of Lithia Nissan of Fresno

I want to say that I am not pleased about my experience. I simply came in for an oil change. My appointment was at 9:00 am and it is currently 4:00 pm. I have waited here all day at this dealership for an oil change. I understand that it may be busy at times so it may take longer than expected, however, it is not okay to not let me know how long it is going to take and keep me in the dark. I did not have to wait at the dealership for 7 hours! Next time, please let me know and future customers how long something is going to take or else you are going to have unsatisfied customers who are not going to want to come to your dealership.

It took a 15 minutes for someone to acknowledge me and like 10 minutes longer to get helped. there was no line.

Be careful buying used car at Lithia nissan Fresno bought a 100,000 mile Dodge Grand Caravan first day using it got a check engine light on and it took me 4-5 days before they help me. then went to oil change my car at different dealership and found out a lot of problems… metal shavings in engine oil, broken oil filter,front motor mount is broken, weather and bubbling in tires,shocks are bad has a lot of safety issues that they did not correct before selling the car. In other word they don't check the car technicians or dealership are not serious to check used car so it's like it just came out from pick n pull.

Great customer service!!!!

The wait time was too long for a oil change and I had an appointment

Re: The wait time was too lon ... Lithia Nissan of Fresno replied on Wednesday, December 22nd 2021

Janice, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Larry Kirby- Service Manager

Mike is amazing, he is professional and courteous. Because of his customer service I will definitely return.

Re: Mike is amazing, he is pr ... Lithia Nissan of Fresno replied on Wednesday, December 22nd 2021

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Ash Desai- General Manager

Recall, set up an appointment, came in and out fast!

Re: Recall, set up an appoint ... Lithia Nissan of Fresno replied on Tuesday, December 21st 2021

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Larry Kirby- Service Manager

My experience was priceless

Re: My experience was pricele ... Lithia Nissan of Fresno replied on Wednesday, December 15th 2021

Thank you for this amazing review! We really appreciate your business. Sincerely, Victor Ochoa- General Sales Manager

I went to purchase a Nissan Altima, the car wasn't to bad but it had some damages and needed a alignment.. when I first went in I was greeted kindly. After a test drive I wanted to talk about numbers and boy did I feel them just trying to take my money. Literally trying to sell me a beat up car with a 20k price tag and can't fix a rusted dent in the quarter panel but they give me a number to call to fix it myself….. and won't even lower the price. Not to mention when I went to check the fluids and oil. They had it running on no fluids and low oil for months now from how long they told me they had it in inventory. When I was trying to think about my decision for a moment, they basically said now or never. And also they were very disrespectful when I was trying to get my I.D back. They are acting kind towards you only when they think your going to pay out… maybe it was the management or maybe they thought they could make a quick buck.

(It was pretty funny to watch them when I noticed that they had no fluids and all the damages, because they didn't think someone would check lol "checked fluids after test drive" obviously, that didn't seem to matter still were set on selling me a 20k piece of garbage and they knew it..)

Re: I went to purchase a Niss ... Lithia Nissan of Fresno replied on Tuesday, December 7th 2021

Joshua, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victor Ochoa- General Sales Manager