Lithia Kia of Anchorage

Amonti Drummond opted not to leave a text review of Lithia Kia of Anchorage

The best service I have ever had buying a car from a dealership. These guys are awesome.

Re: The best service I have e ... Lithia Kia of Anchorage replied on Tuesday, December 7th 2021

Max, we're always excited to see we provided a customer their best car buying experience. Thank you very much for trusting Lithia Kia of Anchorage with your business. We're happy everything was awesome, and we wish you happy and safe travels ahead. Be sure to come see us again in the future whenever we can be of assistance.

On August 12 2021 my oil was changed at Lithia Kia Anchorage service department under the service oil plan purchased with the car in December 2020. The car was a brand new Soul 2021.
On September 6th 2021 while driving from Anchorage to Big Lake the oil drain plug fell out on the highway, not even joking. Wish I was. Upon getting the car to Kia I was treated as an inconvenience. The rental car had less than half a tank of gas on issuance when I finally received it at 1700 September 8 2021, after being told I would have it around noon. I had to get a ride to Kia to check on my rental because no one ever contacted me as they said they would when the car was ready. The paper work was fabricated showing the car was brought in full of all fluids. The desk guy proceeded to explain to me scouring from the piston inside the cylinder (yes…the lubrication was gone). The wiring was not even properly retucked back under the dash. See attached pictures. Beware, go to the wasilla location for superior work and customer service skills.

Update. Car was taken in for the check engine light and a sporadic idle (750-1350 RPM). Left the dealership, got on highway and the check engine light was on still. The fix they did was turning my idle up to 1350 RPM……

I have been nothing but lied to and try to be misled by the service department at Anchorage Lithia Kia. The supervisor Moises I have talked to in person. Please do not let his comment on this review asking me to call because he is lying. He just posted it to make his service department look accountable. I have talked to him in person more than once.

I was lied to and told they had an engine in stock the was miss sent and that is way it got done so fast. On the paperwork it shows that they had to send part of the engine block to be rebuilt. I truly am amazed at how a service department can treat a costumer like this and not be held accountable. If I was rich a would get a lawyer. This is chronic unaccountablity by people who are supposed to service, not treat poorly and lie to the customer when you get caught in a mistake.

I understand that mistakes happen, I do them all the time at work. But when I do it, I hold myself accountable. I never wanted anything but honesty and integrity. Instead I got lies, poor attitude and and lack of concern for what is happening in the service department.

Re: On August 12 2021 my oil ... Lithia Kia of Anchorage replied on Friday, September 24th 2021

Hello, Thank you for your business and feedback. It is regrettable to learn of your recent issues following a service experience. I'd like the opportunity to discuss your concerns in more detail so that I can work to regain your confidence in our dealership. At your earliest convenience, please contact me at 907-202-9779 and I will do everything I can to help. I look forward to assisting you. Moises Gonzales Service Manager

Kevin Nicholai opted not to leave a text review of Lithia Kia of Anchorage

Lithia Kia is a great dealership compared to the others here in Anchorage. This is our fourth Kia and we can't imagine buying anything else. Their service department is also a great group to work with. Best of all is our salesman, Chris Mathis. He is extremely knowledgeable about the Kia vehicles and isn't a high pressure salesman. Chris has been great to work with (3 out of 4 cars) and we highly recommend Chris and Lithia Kia if you are in market for a new vehicle.

Re: Lithia Kia is a great dea ... Lithia Kia of Anchorage replied on Friday, November 19th 2021

Tracie, it really does make our week when we read such kind and thoughtful feedback from longtime customers. Thank you very much from Chris and our entire sales and service teams at Lithia Kia of Anchorage for continuing to trust us with your business. We'll keep working hard and make sure we're ready with another thorough and stress-free experience when it is time for Kia number five! Until then, drive safe, enjoy the road and come see us along the way whenever we can be of assistance.

Remi Embly opted not to leave a text review of Lithia Kia of Anchorage

Veronica Vargas opted not to leave a text review of Lithia Kia of Anchorage

I was looking for a vehicle to use for work and run errands. So I went to Lithia Kia (recommended) by my daughter... Then I was approached by a sales guy, Mr. Keith, asked me what kind of car I was searching for and told me to speak with him inside and discuss what exactly am I looking for in a car and he'll help me until I walk outta there with a car... But he was the best sales person who went above and beyond for me when he didn't have to. After a while of paperwork and running around, I can't believe when he said I was approved and didn't even need a cosigner... I was shocked and surprised and when he gave me the keys to my car, I was ecstatic and thank him a million times, I almost cried... so Mr. Keith A. Thank you so much for helping me purchased my car! You are the best sales person I've ever met who didn't give up and did everything just to find me the perfect car and actually get approved! You are awesome and should get a promotion! If you want the best, go to Keith A at Lithia Kia of Anchorage!

Re: I was looking for a vehic ... Lithia Kia of Anchorage replied on Friday, November 12th 2021

CJ, it's reviews of experiences like yours that truly make us the happiest. We're so glad Keith and our team at Lithia Kia of Anchorage could help you into the perfect car to fit your needs. It was our sincerest pleasure to help with everything. Thank you so much for trusting us with your business, and please give your daughter our thanks for her recommendation as well. We wish you nothing but enjoyable and safe travels ahead and hope you will visit us again in the future whenever we can be of assistance. We're always happy to help!

Taz Edwards opted not to leave a text review of Lithia Kia of Anchorage

Amazing professional service!

Re: Amazing professional serv ... Lithia Kia of Anchorage replied on Tuesday, November 9th 2021

Bruce, we love to hear we provided a professional and amazing experience. Pleasure visit us again at Lithia Kia of Anchorage whenever we can be of assistance.