Lithia Chrysler Jeep Dodge of Twin Falls

I would like to share my experience with Matt Wallace my service advisor and Brian the service manager. Cudos to both of them! I had an issue with my newly purchased car, it was taken care of in a very professional way! They both bent over backwards to make sure the issue was handled!! The 5 star rating was WELL deserved, if anyone reading this has a problem go see Matt!!

Re: I would like to share my ... Lithia Chrysler Jeep Dodge of Twin Falls replied on Wednesday, December 22nd 2021

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Richard Parker- Service Manager

Kirsten Friedman opted not to leave a text review of Lithia Chrysler Jeep Dodge of Twin Falls

Fernando Arenas Velasco opted not to leave a text review of Lithia Chrysler Jeep Dodge of Twin Falls

Where do I start lol..
My salesman Johnny was great. He was very helpful and kind.
I bought a 2016 Buick Enclave with 60,000 miles. Every car that is 60,000 miles and under comes with a 60 day dealer warranty. I was assured that the car I was buying had been thoroughly went through and inspected. 3 days after I purchased the vehicle, I started having transmission issues. The day I noticed the issues, I contacted my salesman to notify him of this, and he assured me that he'd contact the sales manager, as well as the service manager, and for me to bring the car in the next day. When I showed up, the sales manager had no clue what I was talking about. When I was taken to the service manager, he told me that the soonest he could get my car in to just look at it, was 2 1/2 weeks. At this point I feared to drive the car, as the transmission was having serious issues. I notified them that this was my only way to get back home to American Falls. The service manager said he would get it in that same day to look at it and let me know what was wrong. Almost a week goes by and I don't hear anything from the service department. It was at this point we had to jump through multiple hoops to get a rental vehicle from them, still with an unknown time frame on when my vehicle was going to be looked at. After about a week, we found out that the car still hadn't been looked at, and we were told by the service manager that "there is only two guys qualified to look at a transmission and they are burnt out". Frustrated, we took the car to Lithia Pocatello, and they have been amazing.
Another couple small things,
We had the oil changed, 500 miles past when it said it was last serviced, oil life was on 94%. The oil came out blacker than black. This oil was extremely old, and was not changed when the car was brought in. The car fax also noted that new fobs were programmed for this car, but they couldn't locate them.
While my salesman was great, I don't recommend buying from them. It is a very "cut corners" type of dealership. They jerk you around, and gaslight you.
I know you guys were on me about giving you a "5 star review" so that your google ratings would jump to 4 stars, but the best I can do is a 2. If you want a 5 star rating, be a 5 star dealership.

Re: Where do I start lol.. My ... Lithia Chrysler Jeep Dodge of Twin Falls replied on Wednesday, December 8th 2021

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I'd like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Richard Parker- Service Manager

Terrible customer service honestly wouldn't even give it 1 star. I called twice a week for 3 months and never talked to an actual person about getting my car in to be fixed. Waste of my time leaving all those messages, they didn't call me back a single time. Might I suggest addicted to auto instead if you need to get your car fixed they'll actually call you back and fix your car quickly.

Re: Terrible customer service ... Lithia Chrysler Jeep Dodge of Twin Falls replied on Tuesday, November 30th 2021

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers' time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, Richard Parker- Service Manager

We've bought both our vehicles from them. One last year and one just recently William helped us trade in our old truck and get into something bigger and better. Great customer service they all work together well and I didn't feel pressured into buying it. We'll most likely stay repeat customers.

Re: We've bought both our veh ... Lithia Chrysler Jeep Dodge of Twin Falls replied on Thursday, November 25th 2021

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jose Guevara- General Manager

We had an appointment with your service department. The appointment was made 2 weeks ahead. Car rental lined up, day off work. Day before appointment, we get a call, they won't be able to get to it.Now they want to schedule us out to December. Really. What is an appointment ?!! Not much by their standards .They need a dictionary. Maybe Mr. Webster can explain the definition.

Re: We had an appointment wit ... Lithia Chrysler Jeep Dodge of Twin Falls replied on Monday, November 22nd 2021

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Sincerely, Richard Parker- Service Manager

Ron Ambrose opted not to leave a text review of Lithia Chrysler Jeep Dodge of Twin Falls

Great place to buy a car and have your vehicle serviced that's where I bought my car and where I get it serviced And more than likely it'll be where I buy my next truck

Re: Great place to buy a car ... Lithia Chrysler Jeep Dodge of Twin Falls replied on Friday, November 19th 2021

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, Richard Parker- Service Manager

Fredy was a great Salesman highly recommend him and the Lithia personal. Great customer service.
Thanks so much for our new truck!

Re: Fredy was a great Salesma ... Lithia Chrysler Jeep Dodge of Twin Falls replied on Thursday, November 18th 2021

Brittany, I am very happy to hear that your overall experience with us has been efficient and pleasant. Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with our services. If you have any questions about pricing, please feel free to give me a call. I look forward to working with you again! Sincerely, Jose Guevara- General Manager