Lithia Chrysler Jeep Dodge of Eugene

Carroll Stout opted not to leave a text review of Lithia Chrysler Jeep Dodge of Eugene

I've been dealing with the same issue for over a year of the tire pressure light blinking then going off. I've brought the Jeep in over ten times, and at some point they put the spare tire (which is smaller) on the front right with no sensor. I felt a wobble for at least 3 months and they finally realized "someone" had put the spare tire on and left it there, so replaced it with the previous tire and everything was fine again. After that my driver's side floor board filled up with water several times, and all of my carpets are soaked and growing mold now. I'm tired of taking my Jeep in with no issues resolved and more issues compounding.

Re: I've been dealing with th ... Lithia Chrysler Jeep Dodge of Eugene replied on Monday, December 20th 2021

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.

I tried to email the GM to get our issues resolved but he never got back to me. It seems this may be the only way to get their attention. There are other service advisors there, that actually take their job serious and try to do everything they can to help out. Well not Seth, he refused to schedule an appointment in person and order a part. You would think they want to make as much money as they can. I spoke to Seth on the phone prior to picking up my Jeep. He told me when I get there, they can schedule the next appointment and order the part then. When I arrived I was told "No, you will have to call and do it over the phone". When trying to understand the resolution to why we brought the Jeep in, all I was told was "Yeah there were a couple leaks and we fixed them." The paperwork explains they identified the problem, but there was no labor or parts documented on the receipt. The check engine light was on due to a Gas Cap Filler neck being loose, and Seth kept ignoring the fact that I was trying to get that fixed. The Jeep still leaks. Nothing was fixed, all Seth wanted to do was collect my $120, and move on to the next person. Thanks for your help Lithia.

Re: I tried to email the GM t ... Lithia Chrysler Jeep Dodge of Eugene replied on Tuesday, December 14th 2021

I appreciate you taking the time to share about your recent experience in our service center. I can assure you that this is an isolated incident and not how we conduct business. If you are open to contacting me at your earliest convenience, I would appreciate the opportunity to do my best to fix this issue for you. Sincerely, Joseph Lawson, Service Manager

While service center staff were all wearing masks, and all of the customers waiting for our cars to get oil changes, etc, were wearing masks, several people from the sales side of the building walked past the waiting area without wearing a mask. I don't mean that they had masks on their faces that were lowered below their noses, but that they weren't even pretending to comply - they simply had no masks on their faces at all.
Since the wait time for my oil change was newly two hours unmasked sales staff walked past me several times. And I saw many more instances of this on their side of the building. They simply NEVER wore masks.
It seems to me that businesses should comply with the law, and any business that requires their customers to wear masks should expect the same from their staff.
I enjoyed my car buying experience here and have been happy with the service I've received - although I wish I could schedule my oil changes like we used to be able to do instead of the "first come first served" thing they have now, where you may show up to find that several other people have already gotten there ahead of you and your wait time could be three or more hours. But overall this is a great place to buy a vehicle. I've bought two cars and a pickup truck from Lithia and have been very happy with everyone I've worked with.
I just wish they'd wear masks as long as it's required.

Re: While service center staf ... Lithia Chrysler Jeep Dodge of Eugene replied on Thursday, May 21st 2020

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Lithia Chrysler Jeep Dodge of Eugene Team

Deion Germann opted not to leave a text review of Lithia Chrysler Jeep Dodge of Eugene

Andy Hargis opted not to leave a text review of Lithia Chrysler Jeep Dodge of Eugene

Tim at Lithia was incredibly helpful. I got my car back quickly! I really appreciate it!

Re: Tim at Lithia was incredi ... Lithia Chrysler Jeep Dodge of Eugene replied on Wednesday, December 1st 2021

Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, Joseph Lawson, Service Manager

Wayne Abernathy opted not to leave a text review of Lithia Chrysler Jeep Dodge of Eugene

Recently called and left messages with the service department for my Dodge cummins 2500 and they didn't bother to return my calls. They used to give good service and I have spent thousands over the years. I guess it's time to get a Chevy instead. I've had much better luck with Kendall on my GMC.

Re: Recently called and left ... Lithia Chrysler Jeep Dodge of Eugene replied on Monday, November 29th 2021

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers' time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

Programmed my aftermarket key fob s for waaay less than advertising by competitors would suggest.

Re: Programmed my aftermarket ... Lithia Chrysler Jeep Dodge of Eugene replied on Saturday, November 20th 2021

Thank you for this amazing review! We really appreciate your business. Sincerely, Ryan Brown, General Sales Manager