Company Logo

Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage

Verified by BOTW
Company Logo
Unclaimed: This business has not been claimed. Claim Now

About Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage

If you're going to buy a new Chrysler, Dodge, Jeep, Ram or FIAT at Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage, serving Anchorage, Palmer, Wasilla and Kenai, AK, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense. We're Alaska's ONLY JD Power Award Winning Dealership!

Location & Directions for Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage

9600 Old Seward Highway, Anchorage, AK 99515
Get Directions

Services Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage Offers

Car Dealers

  • Car Dealers
2.7 Out of 5.0

Reviews For Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage

Reviews for this business have been aggregated from multiple sources.

Based on 10 Reviews

Add Review
Jeff Mansfield
Review source: Google Jeff Mansfield Saturday, December 11th 2021
This has been bugging me since I purchased my new Ram 1500 a few months ago, so wanted to let others know my experience. Purchased a 2021 Ram 1500 a few months ago, and part of the deal was a $500 military discount. I provided the required documentation to show I was eligible and expected the discount at closing. The finance guy said it had to go through Ram, and it could take a while. This didn't sound right to me, as I had bought other trucks from this dealer with the discount taken at closing. Long story short, they took me for $500 and never had any intention of living up to their end of our bargain. I even went to Ram Customer service and was told the discount came from the dealer.
When my wife bought her Jeep, the salesman wrote on the back of his business card.."Free oil changes" They did not honor this either, said only the first was free. Just really disappointed in this dealership for stooping to these type of tactics to sell cars, either management condones this type of behavior, or they are oblivious. We have purchased 4 cars through this dealership, but not anymore, our son just turned 16, and we purchased his truck at another's not the $500 bucks or the oil changes, it's the principle. Please be cautious when dealing with this dealership.
Re: This has been bugging me ... Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage replied on Saturday, December 11th 2021

Jeff, it is our understanding that we have reached out to you and you did receive the $500 Military Rebate on your purchase and this was a miscommunication on the part of our finance manager. Can you confirm?

Zee !!
Review source: Google Zee !! Friday, December 10th 2021
They sold me my first car- although the car was cheap (it was all I could afford)- it was in extremely unsafe conditions. When I brought it in to have it looked at a month after purchasing it due to the car shaking when I used the breaks, the mechanic brought a multitude of issues to my attention. He said he was surprised nothing bad had happened to me up to that point. On top of that, the dealer had mentioned Lithia's "first class" detailing, but when it came around to purchasing the car, there was vomit behind the driver's seat which was covered by the last owner's sweater. I was also surprised to find trash, which included a used razor, all stuck inside my cup holder due to dried down coffee. I understand that I might have just been another customer to you guys, and maybe the mechanical issues could've been avoided by me having the car looked at by a third party, but the least you guys could've done was removed the literal vomit from my backseat. This car has costed me thousands of dollars since purchasing it less than six months ago and I just learned it's going to cost me even more. I refrained from leaving such a negative review but I just genuinely don't understand why I was treated this way.
Re: They sold me my first car ... Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage replied on Friday, December 10th 2021

Zee the experience you have related here is not up to our standards. Ansel the sales manager has been notified and he will reach out to you by email as you requested in your voicemail from 12.19.2021

Althea Goodno
Review source: Google Althea Goodno Wednesday, December 8th 2021
I've had my 2011 jeep for 2 years now going on 3. And it has been a nightmare. This year alone I can't even count how many times I've had to bring my vehicle to them to service and have spent thousands of dollars for them to "fix" it. This current problem I have brought back 3 times for the same thing and when they said they fixed it I only made it a few blocks before my car was overheating again.
Re: I've had my 2011 jeep for ... Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage replied on Tuesday, April 16th 2019

Aletha we saw your review on Facebook as well and have notified the service manager and service writer we hope to put you in touch with them today. Thank you.

martin Chambers
Review source: Google martin Chambers Saturday, November 20th 2021
I have purchased vehicles had them serviced under warranty and purchased parts from Southside lithia dodge and as a consumer and automotive repair facility owner I am always pleased with my experience.
Re: I have purchased vehicles ... Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage replied on Sunday, November 21st 2021

Martin thank you for your continued business and for the 5 star reveiw!

Jan scroggs
Review source: Google Jan scroggs Friday, November 19th 2021
Online Website for service sign up is absolutely idiotic. Wait time is 417 minutes wait? Then you have to make sure you do nothing but look at your phone every 20 min. Signed in at 9am. Looked at my phone at 2pm and it said 67 min to appointment. Went in to look at time remaining till appt...20 min later and it said 11 min. So ran to the shop checked in at 2.
Just got out at 6.15pm
This system is pretty bad !!!! Be very careful. Also said to replace filter would be 40$
Ended up being 42 for filter and 52 for labor. For a 16.00 filter from Napa.
Re: Online Website for servic ... Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage replied on Friday, November 19th 2021

Jan we have implemented the Net Check in feature to prevent customers from having to wait at the store for services such as oil changes and tire swaps. We are still streamlining it and appreciate your feed back.

Review source: Google AKDav Thursday, November 18th 2021
John Palmer was my sales Representative and did a great job at helping us order a 2500 Laramie crew cab during a time when vehicles are hard to get, he honored the price we agreed upon and the truck was delivered ahead of schedule. He has contacted me numerous times to see if there was anything he could do for us. A true professional. He made our buying experience a good one. I do not recommend there service department.
Re: John Palmer was my sales ... Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage replied on Wednesday, July 14th 2021

We thank you for the kind review and for making your purchase with us!

Kevin Donald
Review source: Google Kevin Donald Wednesday, November 17th 2021
Be careful buying vehicle from this dealership. Management is horrible.
They don't care about their customers. Their service department is a joke. I wanted to get my vehicle fixed under warranty. I took the time out of my day to have them call me back to and say I needed full tune up. Which is not what I came in for at all. The problem it's much worse than that. When I purchased a vehicle. They told me that the turbo was the only thing that was repaired in the history of the vehicle. The turbo wasn't even repair right all the hoses were broken and leaking oil. And they sit and tell me that I needed a tuneup. I say by local screw corporations.
Re: Be careful buying vehicle ... Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage replied on Friday, November 19th 2021

Kevin we appreciate your feedback, and take all concerns seriously. Unfortunately we're unable to find your name in our Sales or Service database. This is Lithia SuperStore South Anchorage on Old Seward Hwy. Please call us when you have a moment so we can help. Thank you

Veronica Vargas
Review source: Google Veronica Vargas Sunday, November 14th 2021
Veronica Vargas opted not to leave a text review of Lithia Chrysler Jeep Dodge of South Anchorage
Review source: Google J F Tuesday, November 9th 2021
Absolutely terrible. Of course they call you and bug you when they want to sell you something but when they need to honor the warranty they are so hard to get a hold of. Emailed numerous times. They emailed me back the first email i sent so i know they got them. Called them numerous times got hung up on numerous times, told i would get called back, never called me back. Just got a check for what was the rest of my warranty. They ghosted me until the warranty was up. Never buying another car from them again.
Re: Absolutely terrible. Of c ... Lithia Chrysler Dodge Jeep Ram FIAT of Anchorage replied on Tuesday, November 9th 2021

We honor all warranties for Ram Jeep Chrysler Fiat and Dodge as well as those by many other third parties. Because you have used initials here we have no way to look into your particular situation. Please phone 907-868-9363 with any additional information you can provide.

Christopher Wilson
Review source: Google Christopher Wilson Monday, November 8th 2021
Christopher Wilson opted not to leave a text review of Lithia Chrysler Jeep Dodge of South Anchorage
Rate us and Write a Review