Liberty Travel

Never called me back..smh

BOSSDOM TALK opted not to leave a text review of Liberty Travel

(Danielle) travel agent said she would get back to me with regards to a refund. I could never reach her. VM box was full, sending multiple emails, NOTHING. She send an email once a month basic telling me she didn't hear anything yet, then no response. Not good business... I won't be using this travel agency again.

First time I have ever used a travel agent. I'm not sure if my expectations were set to high, but I feel like I had to do mostly all the work in regards to this trip. they were very hard to get ahold of and sometimes took several emails or phone calls to talk to someone. I went on a trip to Mexico for a wedding with a bunch of people who used this agency and they all had similar experiences. I had an issue where my girlfriend was not able to go after I already paid for the trip, and purchased the travel insurance, so I contacted my agent to see if they could help and they just told me to contact the travel insurance company. I still have not recieved anything back from insurance company. Maybe its my inexperience with traveling, but I would expect the reason you use a travel agent is so that they can handle everything so you can just enjoy your vacation. I will never use this company again nor would I recommend them. i could have booked the trip myself and had less of a headache. I give them a negative 5 star review

Amelia Maza opted not to leave a text review of Liberty Travel

My girlfriend went on a trip and convinced me to use her travel agent for our upcoming trip as well as my trip with my husband. Responsiveness was poor. We could never get her on the phone. Things were not detailed properly to us. I basically planned the trip myself. There were so many small details she missed and I was so unhappy with the service I wanted to cancel my trip with my husband. Our travel agent Julie responds to my request saying that I would lose $150 pp for the cancellation despite me asking her via email if there is a cancellation fee if plans changed or if I needed to cancel. She purposely did not answer those questions and took my money.

Never called me back

I got the best deal on a trip here. They were wonderful to work with!

Ron Clark opted not to leave a text review of Liberty Travel

If I could give 0 stars I would. Called a total of 3 times for someone to "call back" and never heard back. Every time I call and try to simply set up a vacation they are soooooo unhelpful. Wouldn't recommend at all! Terrible customer service!