LED Light Expert

I like the selection and I worked with 3 great customer service reps - Stuart, Dara and Austin. Unfortunately (no fault of the sales guys) my order never left the shipping department so we had to cancel it.
I understand mistakes happen and really got great help from the aforementioned sales guys. The general manager was another issue. We were eager to have the lights for a project deadline so I called 3 times to check the status (no one was aware it was still sitting at the warehouse) and only did so since I know that call backs from calling centers are often interrupted by numerous orders/callers and just assumed they were busy. Totally understand. The first 2 times was no issue but the general manager (last call) told me I couldn't keep "tying up" his guys and made me feel I was wasting his time. I'll accept that I was persistent but we were just trying to find the answers for a deadline. We simply assumed they were busy and couldn't call back, hence our 3 calls over a 6 hour period, each of which was cordial (I'll repeat, the sales staff was great). I had no mal intent and would have just appreciated a bit more understanding from the GM.
Again, the three sales guys were extremely helpful. Sad we didn't receive the product but mainly just disappointed with the last conversation.

Re: I like the selection and ... LED Light Expert replied on Tuesday, March 30th 2021

Drew, I am sorry to hear about your experience, I know time frame can be very important for many jobs and we do our best to get shipments out as quickly as possible. The past year has been very trying when it comes to shipping and unfortunately there have been problems, whether it be in the warehouse or with carriers or a mix of the two. No matter where the failure was on this shipment, we definitely don't want you or any customer to feel as though they are a waste of our time and if there is anything we can do for you in the future, please let us know. We would like to try to make this up to you if possible, just ask for Stuart if you call again and he will take care of you. Again, I apologize and hope we can make this up to you in the future.

These guys are the best for Tennis Court Lighting! We were interested in retrofitting our facility and tried to work with another company called LED Lighting Supply out of NH. They were a nightmare from the beginning! They promised a free photometric study but wouldn't do it saying we would be blown away by their product. We were blown away, but only because the lights they sold us actually only produced half the lumens of our old lights. Even one of the fixture they sent us was defective out of the box. We returned those lights, got a disappointing partial refund.
After doing more research, we found and began working with Stuart and the Team at LED Light Expert. They performed the light study, made their recommendation and we couldn't be happier. They knew their product and application, and they exceeded our expectations. Even better, their pricing was better than their competitor who's product didn't even measure up. I highly recommend LED Light Experts for any Sport Lighting application! Do your research!

Re: These guys are the best f ... LED Light Expert replied on Wednesday, March 10th 2021

We are happy to hear your story and proud of our products and service. We really appreciate you sharing your experience, there is a lot of LED lighting businesses out there that promise a lot and charge even more but don't deliver on that promise. We do our best to deliver great service along with products that outperform your expectations. Thanks for you kind words and enjoy the lights!