Lassen Toyota

Everything was done my lights are fixed and I'm a happy customer

Great service! Wasn’t able to diagnose the intermittent problem with the starter but I appreciate being seen with short notice.! I will be back!

Liam was great to work with. The whole process went very smooth. Very personable sales team. I'd definately recommend Albany Toyota to a friend.

I was very satisfied with my service at Albany Toyota. I was having issues with my truck and I was giving a fair trade in offer. My salesman was fast, friendly, and most importantly was not trying to get me in a car I didn't want.

Helped by Tanner! He was super helpful in getting us a good deal. So excited for my Grand Highlander

james Bailey opted not to leave a text review of Lassen Toyota

Liam was awesome! Professional! Deligent and polite

Merle Feldman opted not to leave a text review of Lassen Toyota

Love my Toyota, but not Albany Toyota service. I purchased a new car here, paying the deposit for a car in transit. When I went to pick it up I wanted to test drive with the family. I was paying cash and had no need to go through the financing process. They informed me it would take less than an hour.
When I arrived, the papers weren't printed and the process took 3 hours to purchase. The car was not ready and detailing took extra time, but was rushed. Adhesive residue from the hood, roof, and trunk protective stickers was left on the paint.
The payment process (upsell of extended warranty attempt) took another hour and my family was starving with no snack options.
This location does NOT offer rentals or car wash during scheduled service/maintenance.
My biggest issue is poor communication. I've made several phone calls to arrange maintenance and have been told conflicting things over the phone, only to be countered by the service desk. They wasted my time during an appointment where they said nothing could be done until I advocated the situation and was told they would handle it. Now I'm being ghosted with multiple text messages to arrange the work.
I DO NOT recommend going here for anything service related. They have lost my trust.

Quick, quality service. Reasonable prices. Thank you Albany Toyota.