Larry H Miller Toyota Albuquerque

I expressed a multitude of concerns regarding deplorable customer service, sexist remarks made towards me, and slimy billing practices on a previous Google review a few months ago and I had a manager from Toyota give me a call and apologize. At the the time they asked if I would take down my comment and reassured me that it would not happen again. Well it's happened again and I have to say that they lost a customer. The promises they originally guaranteed were not kept. This is especially shameful since Toyota created and sold millions of copies of "The Toyota Way" which details best practices and ensures excellent customer service. Not only have I been tossed around between service advisors every time I take my vehicle in, they never seem to properly correct my phone number in their system (which leads to a very frustrating series of phone calls where the service advisor does not pick up and I'm forced to pay for an Uber to take me to the dealership to talk to someone). I have also been told if "I needed to have my husband review the bill and the work that was preformed" (this is 2025 and I have maintained my own vehicle(s) for 20 years...so this is an extremely outdated and gross comment to make). I have been heckled by service advisors when I was having issues with my front sensors. They were demeaning me by saying things like "you probably hit your front sensors and that's why you're having issues. You don't remember hitting your car against anything? You REALLY don't remember hitting them? That's the only reason they would not work is if YOU caused damage". Also, I have antitheft tire locks from Toyota which was nice until I needed a tire rotation performed. They apparently do not have their own tire antitheft key on hand to rotate the tires. I told them over the phone 3 times where it was located and they rudely commented "it was not in the place you indicated and so we could not do the tire rotation". Which was FALSE the person didn't even know what they were looking for until I went to the dealership and showed them the antitheft key. Not only that, but they dishonestly overcharged me for services done on my vehicle. They claimed that I never needed services done beforehand (beyond what was covered in Toyota Care). And to give a little context my vehicle has 24,000 miles on it. I also have receipts from previous appointments where I was not charged because it was under my Toyota Care. My question to you all is how can one drive a vehicle for 24,000 miles and not have anything else other than Toyota Care (which is basic oil changes and inspections) for 2 years. I brought this concern to Luis (Manager) who was repeating over and over the services that were on my bill but did absolutely nothing to solve any of the concerns that I had. It showed lackadaisical effort and not even remotely illustrating "The Toyota Way".

Charles Beach opted not to leave a text review of Larry H Miller Toyota Albuquerque

This dealership is amazing great staff very helpful and Extremely clean better then 5 star

All as expected. My contact Will was helpful, professional and helped in areas for service

She was very kind, professional and efficient! The facility is also very well organized and friendly staff.

I worked with Karina to purchase my vehicle. She provided excellent customer service by making herself knowledgeable about what i wanted. She kept in contact with me about availability of vehicles that met my criteria. Although I didn't get all the features I originally wanted. I was very happy with the Rav4 I purchased. Karina made the car purchasing experience quite pleasant.

My husband and I couldn’t be more thankful to Matias Andrews Y Cordova! He always goes above and beyond for our family! We have purchased 4 vehicles (Avalon 18, Camry 20, Highlander 22) over 8 years! Matias is our favorite salesman and the only person we trust doing business with. We are very happy with our new Grand Highlander! All thanks to Matias! I highly recommend Matias to anyone looking for a new vehicle!

I had stopped getting my service done here because of a previous experience when my skid plate was not properly fastened after an oil change. I spent 4 hours of my time having them correct the issue and when I asked what the problem was I was informed that the wrong bolts had been used. I know...why weren't the bolts that were removed used...
After another toyota dealership failing equally, I decided to try again.
Luckily, this time I decided to check before I left...you see where this is going?
To fail at something as basic as properly tightening a bolt...twice in a row, is unacceptable.

I was in and out quickly. Repairs recommended were texted to me. Car was done before the estimated time.

Very professional and thorough with what they did to my truck. Mr Goble was awesome