Land Rover Lake Bluff

Great Service at parts counter, Jose and the Manager on duty was a big help…. Thank You

We recently purchased a new vehicle from Knauz Land Rover of Lake Bluff. Caleb was a pleasure to work with from the first time we came into the dealership, throughout the ordering process for the vehicle and especially when we took delivery. Huge kudos to him and the dealership!

Mike Sara opted not to leave a text review of Land Rover Lake Bluff

Sasha S. opted not to leave a text review of Land Rover Lake Bluff

Dealing with the parts department has been a nightmare. Bought a set of floor mats, they sent wrong ones, didn’t verify vin. 2 weeks later, multiple phone calls, emails, return request I still don’t have any way of returning these mats. Staff is either rude or unbothered by your issue.

The Service Department and Service Manager Lee Brownstein is head and shoulders above the competition!

I recently purchased a new Range Rover and traded in a Range Rover that I purchased new from this dealership a few years prior. Over the last two years I waited for the vehicle that I recently received after it was ordered incorrectly the first time only to arrive in the wrong exterior color. After that unfortunate experience the manager of the dealership ordered a new vehicle for me only to have that vehicle arrive with the incorrect interior color. The lack of empathy for all the incorrect issues that I experienced is truly sad. However, the people who work in the finance department, people who help coordinate loaners/drop off/pick up loaners and the people who work in the service department are amazing. I share that because those folks are best in class. My hope was to build a lasting relationship with this dealership but after the numerous issues over the last two years my disappointment has been cemented. I’ve intentionally decided not to share a few other issues that transpired throughout my experience over the last two years as well because it literally became exhausting and I know the dealership could care less. Not once at the end did anyone check to see if my car was completed properly or even proactively reach out to say sorry. I will never recommend anyone in my network contacts to buy a car here because I was treated poorly to which I know none of the folks who are aware of these issues would ever want one of their family members to be treated this way.

Ronald Hunter Redmond-Wilhelm opted not to leave a text review of Land Rover Lake Bluff

Needed to pick up a vehicle for a client. Very clean and service was completed on time.

manish gupta opted not to leave a text review of Land Rover Lake Bluff