Kia of Cleveland

2nd terrible interaction with Kia of Cleveland. In process of trying to buy a car, actually test driving car, they sold it. That’s ok. Went down the road to Mtn View Nissan and bought a newer car that was a great deal. Kia lost a sale today due to poor customer service.

My wife recently went in and was treated poorly by the service department. When she asked the tech what she was charged, he didn't even answer, handed her the bill, and walked off. When she went up to ask the clerk, she essentially said "Sucks to be you and we're not going to do anything about it." I have purchased Kia vehicles in the past at the Chattanooga location and it went reasonably well but Cleveland's staff treating my wife poorly when she doesn't agree with what she was charged (and she is a very quiet and will mannered woman) has caused them to lose our business permanently. We will never have any services done by Kia in Cleveland again.

Would not recommend this dealership to the dirt on my shoe. I never made it in the building before I was turned away. I had barely left my car before a rep came and spoke to me. He stated they didn't want my trade in (2016 Chevy cruze) and I didn't have good enough credit to even try to trade in. Cant sell a car if you don't give someone a chance.

This is probably gonna be longer than it needs to be but these guys deserve it.

Friday night I was looking at there site for possible options and when I tell you mine were LIMITED I mean it, by Saturday morning one of the representatives Kenneth and had called me and we started discussing options. He was absolutely amazing and I decided to go there within the next hour. Tucker was the sales representative I worked with he greeted me as soon as I exited my car and was pleasant throughout my whole experience even though it was quite messy due to my situation and no fault of their own. I was heavily upside down on a jeep that I had to do something with due to a divorce and due to moving and unexpected expenses my credit wasn't exactly sparkling. Between him and Johnny they made sure I left with a down payment and monthly payment I was comfortable with, an interest rate lower than I had expected and a brand new car (i honestly thought I would be leaving with a pre-owned due to the circumstances). This was the 3rd car lot I've spoken to and they were the best option I wish I would've went here first.

Long story short if you need or just want a car i HIGHLY HIGHLY recommend them. Thank you guys!

We had a wonderful experience buying our car here! Kwon was so helpful, informative, and friendly. He made the process feel effortless and he was not super pushy which we appreciated. I would highly recommend this dealership and Kwon to anyone looking to get a new car.

Had a truly amazing experience here at Kia of Cleveland, and our salesman Kwon made it even better! Super great guy, great atmosphere, not pushy and he was extremely helpful! Thanks again!! Our first brand new car off the lot.... EVER!!!

Had a great experience.
Jaden was very helpful,all of our questions were answered
They actually do their best to help
You get a car that fits your budget!
I WILL RECOMMEND KIA OF CLEVELAND !
THANKS !!!!

Do not buy from this dealership! I purchased my car from them in 2017 and within weeks my engine light was on. They said it was a turbo malfunction and said they completely replaced it. Fast forward to 2023, my car stops driving on the highway. I have it towed to the service department. They tell me my engine is under warranty and I need a full engine replaced. My car was there for six weeks, I had to fight the whole time for a rental car, I picked up the car and was told the engine was repaired. 10 months later same exact thing happens. Had the car towed there again, I then was informed the engine wasn’t actually repaired because warranty didn’t want to pay for it BUT NO ONE INFORMED ME THAT JUST A BANDAID NOT AN ACTUAL REPAIR WAS DONE. When my vehicle was there for the second engine repair I was told a brand new engine assembly was done. I had to fight to get placed in a rental again. Within 24 hours of getting the car back I broke down on the interstate again and was almost hit with my child in the car.

No repair is transparent. The work wouldn’t even stand up for 24 hours. Management will avoid speaking to you to address the problem. Be aware that you will have to be vigilant and very direct to get anywhere with your service repairs, and even then it won’t be actually repaired. Every repair results in another repair.

Always a pleasure doing business with them. Wonderful people who work there and amazing service.

So I was looking for a vehicle and was pleased with options Kia of Cleveland had. Brayer was my salesman he was so fantastic going out of his way to accommodate my needs. Fantastic on customer service. Match D in the financial department helped find me with the perfect lender. I greatly appreciate the wonderful works of these 2 gentlemen. I will refer others to come to Kia of Cleveland they were certainly diffrent then other car dealerships I had previously visited. Great Job!! ????????