Kia Country of Savannah

We purchased a fully loaded Kia Sorento SX-L back in late 2017. Purchased an additional warranty thankfully because we have had nothing but problems. The moon-roof cover is sagging only after 5 years with minimal use, and somehow it isn't covered under a 5-year warranty (2017+5=2022??). Anyway, that wasn't the worst part - regardless or whether this roof cover that's sagging and covering the back windshield view is covered under warranty, we still want to get it fixed. It's been over a month since the inspection and we still don't have a quote or estimate. They never return calls and seem to be disinterested in solving your problems after the sale.

My vehicle stopped on me in September and then I towed it to the Kia Dealership to be looked at and fixed. My vehicle was there for three months and one thing was done to it. The warranty company refused to fix it due to a recall part that needed to be fixed. I was given an appointment for three months after I received the recall letter. The Kia dealership refused to fix my vehicle because they did not do the recall. My car did start while at the dealership but they did not decide to go ahead and service the recall part. My appointment was two weeks from the day it stopped.
My service advisor claimed she was getting the run around and told me lies that wasted my time. After about two and a half month I decided to call the warranty company myself and within a week and a half an inspector was sent out to look at my vehicle. This leads me to feel that my service advisor was not doing her job and allowed my vehicle to sit the for months.My vehicle is no longer at the dealership we removed it so my time would not be wasted anymore.No. It is still not fixed. needs a new engine that neither company wants to fix, and I lost my job because I did not have transportation to get there and back. I will not purchase a Kia new or used.

I was going to trade this Kia in for another Kia after I got the part I needed but forget that! I will never buy another Kia and its because of this Savannah location. I started driving my car out of town for service and that is a HUGE inconvenience. NO ONE picks up the phone for parts (voicemail is full). I tried to get help from service since it's LITERALLY IN THE SAME PLACE AND PARTS WON'T ANSWER!!!! If I tell you no one is picking up the phone, then why forward my call for me to continue getting no help whatsoever. Every single desk in the service department is located nearly 5 steps away from the parts counter, surely someone could let them know to stop ignoring calls. With that being said, my days of service and driving Kias are OVER!!! I DO NOT RECOMMEND TO ANYONE!! I will be selling this 2016, 80,000 miles Kia to the Ford dealership and let them make a profit off it and purchase a Honda or Toyota. I honestly no longer want to deal with Kia. Their parts are garbage, cheaply made and unreliable. First impressions go a long way and my first impression was with this dealership, a horrible impression. No need to meet the wonderful sales team to purchase a vehicle only to not be able to get it serviced and horrible customer service due to the horrible parts and service team.

Very clean and everyone on their toes ready to help.

Re: Very clean and everyone ... Kia Country of Savannah replied on Monday, December 6th 2021

Thank you for your business and this review, Robert. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

Freda Warren opted not to leave a text review of Kia Country of Savannah

Jon is the best. Very helpful and patient. They didn't have a car for us on the lot, but they are doing the best they can with the car shortage.

Re: Jon is the best. Very hel ... Kia Country of Savannah replied on Monday, November 29th 2021

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kendall, and we look forward to working with you again.

Mr.Blades was the most professional , honest and helpful car salesman throughout my car shopping process!!! Not only did he help me find a better deal than any other sales person I spoke with on Chatham Parkway at the other dealers ,he also help me get exactly what I wanted for the price I wanted ! Definitely Recommend Asking For Mr.Blades

Re: Mr.Blades was the most pr ... Kia Country of Savannah replied on Wednesday, November 24th 2021

Thanks for sharing your thoughts about your experience with Kia Country of Savannah. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

Hezikiah is a great salesperson be sure to request him upon arrival if you will like a good service and professionalism at its finest!

Re: Hezikiah is a great sales ... Kia Country of Savannah replied on Wednesday, November 24th 2021

Thank you for choosing Kia Country of Savannah, your feedback and rating mean a lot to us. We're glad Hezikiah and our team were able to help, and we hope to see you again!

Everyone is so kind and helpful here. They made buying my car here a year ago an absolute walk in the park.

Re: Everyone is so kind and h ... Kia Country of Savannah replied on Wednesday, November 17th 2021

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Kia Country of Savannah. We hope you're enjoying your car, Sierra!

Very helpful in finding a vehicle in my price range. I found a car on their website and they called me to give me more details within the hour. Excellent service.

Re: Very helpful in finding a ... Kia Country of Savannah replied on Wednesday, November 10th 2021

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Kia Country of Savannah!